Dr. Tran - Hard Skills…read moreSeemed knowledgeable and did everything I thought a doctor should do. Appeared to take a scientific, evidence based approach. Listened to my description of the issue, inspected by sight and touch, told me potential causes, prescribed an x-ray in order to gather more information and narrow the potential causes, prescribed medication to help with pain/inflammation, discussed next steps and long-term steps, discussed rehab/strengthening options. Soft Skills Great communication and explanation. Was patient with me and took time to answer my questions and make sure I understood. Nice, courteous, and respectful. Office - Staff was nice, helpful, and organized. There were some data entry issues with misspelling my name, email, etc. but it was cleared up. My recommendation is to push patients to the online system and have the patient enter their information, this could be beforehand or while in the office. Facility - I believe this was building 2. There was plenty of parking in front and the facility was nice. Wait Time I was moved to the back room on time. It took a little while to see the Dr, but that is normal for most Dr's. I'm sure I caused the Dr to run behind schedule for their next patient so I can't fault the Dr. Plus do you really want a Dr that rushes from patient to patient just to be timely? I don't. I would rather a Dr give quality time and service with each patient even if that means I have to wait a bit. I can always stream a movie on my phone while I wait. Billing - So far so good. No issues.

I had been a patient here for 10 + years. After switching over to Dr Tran I will never return…read moreagain. Two appoints in a row where I was not seen after an hour wait. Even worse, the staff laughed it off as normal.

The Staff Was Very Friendly And Helpful - I Was Having Severe Hand Pain And Could Not Fill Out My…read morePaperwork But The Staff Took Time And Helped Me - The Doctor Was Very Informative, Showed Lots Of Pictures And Got Me Back To Using My Hands Without Pain!!

I made an appointment to see this doctor, referred by my family doctor. Came in 10 min earlier…read moresince I figured I had to complete some paperwork. I waited in the very small reception area. 3 people came after me and went in to see the doctor. I patiently waited ONE HOUR, finally went to the receptionist and asked why I was still waiting, she said "normally patients wait longer" ...WHAT!?? I've seen other hand doctors and the most I've waited has been 20 minutes. Worst practice/experience. Not even a "we are sorry you had to wait"...oh I guess because people here wait longer than an hour. IF you are smart, go with a serios doctor, not this one.

I have been coming to Dr. Albert for about three years. I am so happy that I found him…read more Dr. Albert and Shandolyn are intelligent, caring, and not only are they extremely thorough, the doctor, phycian assistant and the staff are warm and friendly. I never feel rushed, and all of my questions are answered. I love that I can also walk in with out an appointment. When I have an appointment of course that is better because I don't have to wait long. As a walk in my wait time depends on how busy they are and I am assuming the patients who have appointments. I have been seen immediately at times as a walk in, and other times it did take a long time. I was ok with that because at least I didn't have to go to the hospital or wait until I could get an appointment. On Fridays they use to have the staff wearing blue jeans. I loved that. It was part of there casual down to earth atmosphere. However I did not think that this implied that they were not serious about medical culture. I am so sorry that they are no longer having there staff wearing jeans on Fridays. I love this practice. I know that alot of people want everything to be cosmopolitan and chic. This practice is not that. What it is is clean, warm, caring, with staff that is smart, and knowledgeable, and loves people. For me this is more my cup of tea.

I have been coming here for years. I bring my whole family here. Dr. Albert and his staff is very…read moreprofessional and super friendly. It feels like I'm visiting friends. I highly recommend this place.

I had an appointment for wednesday at 1:30 PM. I reached there by 1:20 and was taken in room by…read more1:30. I waited in room for only 10 minutes and Dr. Nguyen was there to see me. He listened to all I had to say and answered all the questions I had. The blood work reports came back in 2 days and Dr. Nguyen called me to discuss about the reports and answered all concerns I had. I really liked it as the wait time was like 10 minutes and appoinment was easily availabe. Also, they always answer your calls when you call the clinic.

Dr. Casey Nguyen is the very best. Always has tie and the answers. Appointments are perfectly set…read moreand appointments are almost always available NOW! I've had some doctors I've liked in the past but Dr. Nguyen tops them all.

The girl in the red hair and bangs was really rude and wasted my time completely, I really hope…read morethey hired someone else because they service provided by her in the front is not helpful whatsoever, The other girl was really nice and seemed to understand, Please someone get rid of her and fix her attitude.

This place is the absolute worst. A friend referred me here, but I wasn't able to see the doctor…read morehe's been seeing for years. I agreed to see one of the nurse practitioners and paid the higher fee for my first visit. She was not able to advise me on anything during that visit as she didn't have my bloodwork results yet. I have not been able to communicate with her at all about prescriptions since having my bloodwork run. The doctors do not communicate with patients through clinic's messaging system, unlike many other clinics. Messages are only responded to by the assistants. After much back and forth due to this, it has been almost two months without one of my agreed upon prescriptions being filled. One of my other prescriptions was incorrectly filled. After multiple calls and messages with assistants that were just following a script, the office manager called and insisted that it had been filled correctly and told me to go to CVS to handle it with them. The CVS pharmacist showed me how it was sent in and explained how it was done incorrectly. She tried to call the clinic but only only got the AI system. I have made more calls and sent messages since then. Today the office manager again called and insisted that the prescription was filled correctly, complete with a bad attitude as usual. She then told me I'm being fired as a patient. This is how they deal with their incompetence. This the worst run clinic I have ever dealt with.

I'm extremely frustrated with my experience today. I went in for a scheduled breast ultrasound,…read morewhich I've routinely had six months after my mammograms as part of a long-standing high-risk monitoring plan. I've been doing annual mammograms since I was 35, so I'm very familiar with the process. I explained that I'm due for my next mammogram next month and simply wanted to proceed with the ultrasound today and wait on the mammogram. My reasoning was straightforward: if something shows up on a mammogram, it's typically followed by an ultrasound anyway. I was just hoping to avoid additional radiation for the time being. Instead of respecting that, I was told it was "protocol" and that they would not perform the ultrasound unless I also agreed to the mammogram--despite the fact that I'm not even due for it yet. While one staff member acknowledged my concern about radiation, the final decision from the doctor felt rigid and dismissive. At that point, it felt less like patient-centered care and more like being pressured into a procedure I clearly stated I did not want at this time. After 25 years of consistent screenings, I believe I've earned the right to have some say in how my care is handled. I ultimately chose to walk out. The experience left me feeling unheard, frustrated, and questioning whether patient choice truly matters here

When you are getting imaging done, what do you want? You want the place to be professional. That…read moremeans run on time and let me know what the results are in a timely manner. All boxes were checked off. To start, you call to make an appointment. They were able to make the appointment within a reasonable time frame and at reasonable time. They ask you arrive 15 minutes before your appointment to complete paperwork. I was promptly escorted to my room and given a robe (not a paper gown) to our on. Before I could even read two pages in my book, I was being escorted by the tech to get the imaging done. I think I was back in my car within 30 minutes of arriving. Then the next day I had an email with access to my results. You park in front of Baylor Scott and White. I didn't have any problems finding a space. Then you walk in to the medical building (not the hospital). They are on the second floor. When you get off the elevator, go to your left.

I wanted to update the review. They did take care of the issue with my missing medication. It was…read moredelivered to different location and they were able to fix the issue. I appreciate the effort of their staff and their accountability regarding the error.

I tried to schedule an annual wellness visit, but I was informed that appointments for annual…read morevisits are booked out for the next 3 months. Although there appeared to be available time slots on the calendar, I was told those openings are reserved only for follow-up appointments. It was frustrating to see availability that could not be used for preventive care visits.

Dr. Katie Mastrogiovanni is the best doctor, ever! She came highly recommended from 2 different…read morefriends. Dr. Katie is very friendly and caring, but when anything is wrong, she takes it very seriously and does her best to figure out what is wrong and keeps working on it until you're all better. I've recently moved to California, but I even went home to see Dr Katie when it was time for my annual check-up.

Dr. Mastrogiovanni is a friend of my parents but she has also been my doctor for about 5 years. She…read moreis a very kind and genuine person. She always makes you feel extremely comfortable and well taken care of. Dr. Katie always does her job thoroughly and makes sure that if you have a problem or health situation, she takes care of it before you leave her office. Not only is she an amazing doctor but she has a great office staff that is always there to help and more than willing to sit on the phone with you to make sure all your questions, comments, needs, and requests get taken care of. I don't honestly think you could find a better person to take care of your health. She is a mom as well, so she understands the needs of small children and families. I highly recommend Dr. Katie to anyone looking for a family care doctor in the plano area!