Usually, I have decent visit at Lux, but not this time. The technician or whatever she is called…read moremanhandled my head when getting me in the right position. There was no niceness or kindness to how she grabbed my head and moved it into position. It felt like she didn't like me and took it out on my head. Additionally, unknown to me, if the eye doctor tells you that based on what she sees in your eyes you may have a medical condition, she switches from eye doctor to medical doctor and then you're charged for a medical and eye visit... wow! Would have been and Additional $180, but thank God for insurance because it was on $80 plus some other nominal fee. This is something that should be stated up front, NOT surprise, "I'm a medical doctor now and I get to charge you accordingly". Very disappointed in the whole experience. Even the front desk and check out person were nowhere as friendly as they usually are... Lastly, I've been a patient at Lux for at least 7 years and I was treated as if I had never been there before! One would think, I'd get a, "hello Mr. Such and such, welcome back, good to see you". Nope, besides my eye/medical doctor, looking at the computer and seeing that I am a regular patient, I felt like a stranger off the street... now I know why my wife refuses to go back there and has our 8 kids at some other EYE doctor. Time for me to make that switch too! Disappointing.

Count on a professional, warm, and inviting patient experience with Kellen, Dr. Zawilinski, Lex,…read moreand the staff at LUX - featuring one of the MOST IMPRESSIVE assortments of EYEWEAR COLLECTIONS in the Charlotte Metro!

I've had nothing but wonderful experiences coming here. The staff are kind, attentive, and…read moreknowledgeable. They do an excellent job at cleanings and they take patient education very seriously. I've even referred friends to this dental office. I highly recommend this clinic, they will take excellent care of you.

Dr. Lidiya is amazing. I went there for a cleaning, and it…read morewas performed nicely and gently. She made some recommendations on my condition; everything was reasonable and made total sense. Looking forward to working with her and getting my teeth done.

Dr Shamly Dhiman performed surgery on my daughter's face for a basal cell carcinoma. We were not…read moreable to use a dermatologist because my daughter is mentally handicapped and needed to be put under for the procedure. The dermatologist said that I would need a general surgeon to do surgery and referred us to Surgical Specialists of Charlotte. I would not recommend Dr. Dhiman for surgery on the face. The area that was removed was under her right eye. Dr. Dhiman only used 4 surface level stitches to close the incision. There were no stitches used that dissolved in order to keep the incision from coming apart. When the stitches were removed a week after the surgery, the incision completely opened up leaving an ugly hole in her face. The after care instructions were not correct for surgery on the face. She told me just to use iodine and keep it dry. The dermatologist told me to use Vaseline to keep it moist. The iodine burned so badly because it was an open wound. I was only able to use it once. I'm not sure why her instructions were completely different from what information that I was told by others who had had the same surgery and by the dermatologist. There was no follow up appointment even though the incision opened up. I asked if they wanted me to bring her in and they said it wasn't necessary. Her primary care physician is the one who removed the stitches due to the bad weather when it snowed. We couldn't get to the office due to the weather and the weekend. We didn't want to wait until the next week because the longer the stitches stay in the face the more scarring there can be. As of now, the scar on her face is very obvious. The dermatologist said that she would most likely need plastic surgery in order to smooth it out. Given that she would have to be put under for that, we won't be having that done. Dr. Dhiman was a nice lady and she was very kind at the pre op appointments. I just would not recommend her for this type of surgery. Also, while she was under anesthesia, they drew blood to run some tests on her. Whoever did the blood draw, stuck her arm and hand five times and left her arm badly bruised. That took about weeks before the pain in her arm was better. I know that it wasn't a problem with her veins because I saw them put the IV in her other arm with no issues before the surgery.

I went in to see one of their doctors in January. He's told me that I would need surgery and it…read morewould be scheduled by the end of the week. I have yet to have a phone call from this establishment and I have called the surgery scheduler who comes up with excuses why she can't get me on the schedule. She's busy she's rearranging the Dr. schedule, she's overbooked and having to rework everything. It does not take three months to schedule somebody. Maybe they need a new scheduler??

Terrible, Terrible communication. And rude customer service. Even office manager aweful to speak…read morewith when I got upset with paying for a service I really didn't even get with contact lenses. Impatient and rush you through trying to learn how to wear them. And then do not make sure you are aware you have 90 days to get them correct. It's on the customer to make sure they know exactly how the process works, even when you've gone through something dramatic like tearing your retina. Just a bad experience overall with the office staff in general.

3.5 stars based on 2 separate visits- I'm rounding down based on the most recent experience…read more I like how you can make an appointment via text so you don't have to call and be on hold, or wait to speak to someone. That's my favorite part. I had been here once before, last year, and became a repeat customer for this visit based on the efficiency and the friendliness of the staff and doctor. Here are my notes from todays visit. I had a 930am Friday appt and even though I got there early, I still had to unfortunately wait to be seen 25 min. I know that's unfortunately what to expect these days from doctors- I just appreciate communication as to if I'll be needing to wait longer. Common courtesy. I love the eye doctor, Dr Hoyle. Fabulous. Personable. Knowledgeable. 5 stars for her. Other than the overall excessive waiting, it was fine generally speaking. What to expect - You sign your waivers at the front desk with the expo marker and they scan it into your files- you wait to be called. You're walked through the initial eye check process like the glaucoma check, questions, initial eye screening, etc...then from there you're handed off to the doctor, with a wait of course in the room- then to the payment counter with clear explanations to any questions you have. A bit overpriced for their services - like $60 for a contact "fitting" for me that took 30 seconds to do- it was to see if my old prescription was still satisfactory or I wanted to try a stronger one. The technician or doctor didn't even check that the contacts looked proper on my eyes this time actually now that I'm reviewing my visit. that's definitively overpriced now.... Speaking of pricing, I had to ask for the free solution sample both times I came here-I was never offered any free samples which is sure a small thing/ but to someone like me paying $99 for a checkup, just the offer goes a long way. I didn't like how they can't provide a physical copy of your retinal scan image- they will gladly email it, which is fine, but aren't able to print it and you pay them $39 for this 1 second picture. Quite overpriced I believe, and it's not something they ask if you want or say you need or don't need- it's just assumed you'll get it even if not a high risk individual. The efficiency- That's what I appreciated from the first time I came which is why I returned- but after having to wait so long overall [before appt & then after seeing the doctor to try on the contacts prescribed this time, and no clear reasoning as to why all this waiting ]-- I did an entire yoga stretch routine in my exam room as I waited to be brought contacts to try on- I think I will consider another local optometrist since there are plenty in the area.

Awesome Dentist and staff...they're all fabulous ppl and professionals. I used to be EXTREMELY…read moreTERRIFIED OF ANY DENTIST & he/the staff (Cora) were wonderful. I was first sedated and I was still nervous but when I went back for a few CAVITIES to be filled...I done just fine. FYI: he finds CAVITIES that you had zero clue about because he finds them in time before they have a chance to get bad. I had literally just been to another dentist in New York in June and was told I had no CAVITIES but 6 mths later...I have them. He shows you with a camera that way you know that they are there. I trust few ppl in general but I trust him and I reside in NY BUT WILL BE FLYING BACK AND FORTH BETWEEN NORTH CAROLINA TO USE MY NC DENTIST

Dr. Rudisill is customer service driven, and that's rare in healthcare. His staff are lovely & his…read moredental hygienist is so gentle! I have been terrified of the dentist my entire life just for a cleaning, but that's in the past. I am SO THANKFUL! Go see him. Highly recommend!!! :)

We were in Charlotte and needed an ultrasound today. They couldn't squeeze us in for four hours…read morebut were able to get us appointment in an hour in Gastonia. Arrived half an hour early after picking up lunch to go at nearby Subway. Five minutes later dad was getting his ultrasound and I was wolfing down my sandwich. Nice staff, hard to find and no line!

Dr. Charles Hutchins is a plus superior with all of his practices. I had many ongoing episodes with…read morelarge allergies signuitis, and he was able to remedy all of those with complete accuracy. I appreciate his honesty and time and thought process of evaluating and diagnosing me with 100% accuracy. He is the best.

I've been going to Dr. Hutchins office for the past few years for laser tattoo removal. I've seen a…read morelot of progress with my tattoo going bye bye and am very happy with the results I've seen so far. Though out of the way for me, it's accessible right off I85 in Gastonia and the staff is extremely friendly and knowledgeable. They offer a number of procedures such as microdermabrasion, laser hair removal, facials and more. They also send you a discount coupon around your birthday which is great because you can use it towards any procedure there. If you are looking to get a tattoo removed, I definitely recommend this place.