Trying to speak to anyone at the Akron office is awful. 76 min on hold to be hung up on. Had to…read morecall back just to be told i will receive an email in 48 to 72 hrs.Machine broke last night. Call center is awful no help. I just closed my account and find a diffrent company.

I'd give no stars if I could. They don't care about their patients. You are a dollar sign. They…read moredon't keep track of what's needed. I got a c pap machine from them, it was recalled they gave a new one. Yet they still send the water tank tubing and filter for the old machine which baffles me anyway because when I had the machine they rarely sent the supplies needed, i usually bought my own off ebay. They won't fix their machines when they brake. Honestlty if you need a medical company that worries about taking care of their patients I recommend healthcare solutions.

Tried to get supplies from them. Dealt with someone on the phone who was not informed and could…read morenot answer any basic questions. Was then put through to the owner, Anita, who basically said it would be too much trouble to help us in our situation and she wouldn't take an order form us. Guess I will take my $20,000 per month order to a place that actually cares and wants to help people. Whatever you do, AVOID THESE PEOPLE AT ANY CHANCE YOU CAN!!! Very condescending and unhelpful, and this was only speaking to them twice which was two too many times

Very poor customer service from the woman named Susan at the front desk, who was very rude,…read moredismissive and short with me! It was apparent that she could care less for my business and told me that she couldn't help me because my insurance company was closed for lunch at that time. (Untrue) do yourself a favor and do not waste your time here! Also she never even stood up to greet me from behind her desk that was behind service counter! She was not wearing a mask during this pandemic! But they did have a sign posted for mask wearing! I will use every opportunity to deter people from this awful place! I also asked to speak with the owner and she would not allow me that, stating that she was unavailable and wouldn't even take any of my information so that she could get back to me! Update: The owner called me personally to apologize on behalf of her company and ensured me that she would speak to Susan so that an incident like mine doesn't happen again for future business. She was very apologetic and sincere. I am giving them another chance and I will not interact with Susan upon future visits if she is working at the time. Susan needs to be fired or at minimum re-trained to be suitable for working with customers.

I Just Got A New Battery For My Wheelchair Within Couple Of Months My Battery Was Staying Charge…read moreAnd Jeremy Said It's Fine I Called Them Back Couple Weeks Later I Called Back And Smoke To Amber And She Said She Needs To Talk To Jeremy And She Callede Back And Said I Would Have To Pay Out Of Pocket And I No I Didn't Have This New Battery Less Then 2 Months It Should Covered Under Warranty I Would Not Recommend This Company To Nobody Not Even My Ex-husband If I Ever Have To Get A New Wheelchair I Will Take My Business Elsewhere I'm Hoping Everyone Read This Before They Think To Go There I RECOMMEND HELL NO DONT GO THERE CHARLOTTE NORRIS

Avoid this store.they aren't honest.they ruined my nieces electric wheelchair.They removed brand…read morenew parts.to increase their bill..The chair was kept indoors.It needed a new battery.and apart my niece tried to explain..Not nice to the disabled..

courteous, well-mannered, showed us how to work it. the stairlift is easy to use, meets my request…read more& highly recommended by our kids for our safety.

Access recently installed a chair lift on our stairs leading down to a walk-out basement. We picked…read morea Bruno Elan straight chair lift per the recommendations of Tim Schmitt II and love it. My wife is the primary user and she found it easy to use. Tim and the installer guys (so sorry I forgot their names) were very polite and came right on schedule. Their showroom had several units to select from and my wife to try which helped in the decision. The installers did a great job The price was fair and as quoted. I would highly recommend these guys and thank them for a job well done. Mike Manus

They picked up my uncle for his cataract surgery were ontime, friendly and kind…read more After the surgery they were not only prompt in picking him up, even after a very slow discharge, they were still very upbeat & encouraging and even took him to get his prescriptions filled. Thank you for your patience& understanding.

We have purchased and rented medical supplies from them. They deliver and set up ramps and scooters…read morefor us. The chair stair lift was cheaper than the other companies and they are local. Easy to contact if we had any problems.

Thank you This company went above and beyond. What they did…read morewas amazing. Justin was on time efficient and explained everything. I am so grateful. Thank you again Victoria Causgrove

Spoke to Dan on the phone and he was very friendly and helpful. Came into the store and I believe…read moreher name was Stacy and she was excellent as well. She was no-pressure sales person which is good for my mom as she does not do well with high pressured sales. Looking forward to shopping here for my mom more often.

From the owner: TLC Home Medical Supplies is one-stop solution for high-quality healthcare equipment, including…read moremedical supplies and services at competitive rates. You can rely on us for every medical supply requirement.

Some of the workers are nice and some aren't! But I will still come back there because they have…read moreeverything we need. Other than their walking boots I wish they tell the people it's really squeaky . They have plenty selections to pick from.

From the owner: Specializing in DME supplies.read more

Greg and Charley were very helpful and knowledgeable. They treated me like family! Their prices are…read morefair and competitive. I'm so much more comfortable in my Golden lift chair! Their free white glove delivery and set up is a bonus. Unfortunately my husband likes my chair as much as I do. I have a feeling a second chair purchase is in our future! I will return and refer others to Cleveland HME in North Olmsted, Ohio.

From the owner: Our family has been in the medical equipment business for 3 generations…read more We understand that the journey to better mobility and independence is personal and unique. That’s why we have curated an extensive catalog of premium DME and HME products that combine functionality, durability, and design. From state-of-the-art wheelchairs to adaptive sports gear, our products are crafted to deliver unparalleled performance and style.

The pharmacy here is terrible. I literally just wanted to go into the pharmacy and get Mucinex D…read more The person helping the pharmacist at the counter. Pearl is completely clueless. If I didn't know better I think she was high or something. She works in the pharmacy yet has no idea about anything. Common cold medicines. I said I wanted Mucinex with decongestant and pseudoephedrine. She's like we don't have that we only have pseudoephedrine. The pharmacist who looks overworked and burned out, I was able to yell to her. You don't have congestion and pseudoephedrine together back there? She said you mean Mucinex D yes I said. Of course they have it. Pearl had no idea what she was looking for what she was giving me nothing. I got the Mucinex. I wanted the 600 mg and 60 mg but I was never asked what I wanted they just hand it to you and act like that's all they have. The Customer Service is basically you're an irritation. Why are you here is the feeling I got. The one bonus this place has going for it is it is a 24 hour pharmacy

The pharmacy has the worst service!! Although they provide 24 hours service, it may be more…read morebeneficial for better customer service if they had normal store hours