We ordered LVP flooring from Aladdin's not long after installation by a contractor, which we hired the flooring began to develop cracks and peeling at one area in our kitchen table area. We use kitchen chairs that have casters I called Aladdins and a female representative responded to our home looked at the damage took photos and she said she would look into the damage and get back to us. She never did. I called again and was told nothing could be done due to warranty which states the flooring is not warranted if casters on chairs are used. We had a contractor repair the damaged area, we still use the same chairs as before and no more damage has happened. Prior to noticing the damage I noted that the area damaged looked at though the flooring was rising at the joints and then began peeling at the joints. We wish we had not done any business with Aladdin's because of no response to our complaint. read more

Worst customer service I've ever experienced. Don't return calls and spent almost 2 years trying to resolve issue with flooring that the salesperson said was outstanding and came with a lifetime warranty Finally willing to just get compensation for partial cost of damaged flooring to which the owner agreed to. When I called to ma sure he was at the store he informed me that he changed his mind and wasn't going to pay and then started to get rude and yell when I didn't agree. read more

Took forever to get the flooring ordered, then put off installation for a month. Once installation did begin, the crew leader wouldn't show up for at least an hour or two after he said he would. They would work for a couple hours, then take a two hour lunch, then work for a couple more hours. Then the crew leader would leave for a couple hours & come back to wrap up. They never worked a full day! After Wed through Sat, they still weren't done, but due to scheduling conflicts, it had to be put off for a week or so. Crew leader said not to call the store to finish, but to call him. He was supposed to come back on a Tuesday to finish, but called in sick & promised a full day on Wed. Wednesday was a no-call, no-show! Called the store & asked when the job would be finished, and the owner said he thought it was already finished (which is why he sent a bill for the remaining 50% balance). Owner finally found crew leader & he said he told us Friday...lies! Ok, so Friday...another no-call, no-show! Called owner again & told him not to send the guy back! Owner sent a different installer (his "#1 guy") on Friday, who said he would finish the job on Saturday, but then called saying he forgot he had other plans. Now for the product, Coretec flooring...a floating floor that should NOT be glued down! Yet the first wall they installed against, the baseboards were not removed & the flooring was wedged under the baseboard. It was buckling, because it was wedged under the baseboard. Later we saw a stack of a couple of boxes of flooring on top of this area & a tube of liquid nails nearby! Needless to say, their work ethic is crap, and shoddy installation could void out the lifetime warranty of this flooring! Still waiting for them to finish!!! read more

With many recommendations to use Aladdin Flooring I went in and picked out a flooring to re-do a bathroom. I drove all the way back to Angelo to drop off a deposit so that my flooring could be order as the one I wanted they did not keep in stock. I was told 5-7 days to get the order in from Dallas. Which would be perfect for the contractor. I called on Wednesday to make sure it was on its way and I have never dealt with this company before, the order was NEVER placed. Aladdin's had my $$$ but nothing was done. The order was then placed that evening and the flooring should be in the following Tuesday. I had to bump my crew back another week or so. I called Tuesday, to confirm arrival of the product so my contractor could pick it up on Wednesday. No delivery! Aladdin had no information on my order and could not locate it. I had to get on the phone with the manager who also had no information but would look into it. The manager called back and said that it should leave the warehouse and arrive in Angelo some time Friday, TWO WEEKS after the original order date had the order been placed when I was told it was. Then Barry, the manager begins to defend his employee who never placed the order in the first place, and then speak to me as though I was overreacting on "some flooring" NEVER will I use them or recommend Aladdin's Flooring to anyone. Save yourself the time and hassle go somewhere else! read more

Bought flooring in June 2013...they installed it, but said we couldn't use traditional transitions from our tile to the new flooring. So instead of these, they used caulking. A few months later, we discovered a long scratch on our "virtually scratch proof" floor. No problem..they came and replaced the scratched pieces. Shortly after, the caulking started peeling up. After several calls and messages that were eventually returned, they came and reapplied the caulking. Shortly after, it started peeling up again. By this time, its January. We called numerous times and left several messages. We even started leaving messages for the "owner". Finally, in May, we finally got in touch with them. They supposedly ordered transitions (which we were told couldn't be used, remember) In August, we finally got someone over to install those. After an entire day at my house, he decided that the tracks that the transitions snap into were wrong, and he had glued them down. Again we called. They sent someone else over to try to do it. He told us that it would work. He would screw all of the tracks down to the concrete and the trim pieces would snap in. When we got home that evening, the first piece we checked was coming up. My husband pulled up on it and it came right up...glue! We checked them all. Some were glued, some were screwed down. 15 months of this crap, and not once did the "owner" get in touch with us, or come to our house to see what the problem was. When I mentioned this to the "owner" on the phone that evening, he screamed at me and told me not to tell him how to run his business. He then slammed the phone down in my ear! We went down to the store immediately. Long story I know, but the guy came back over and finished the tracks...all of them are supposedly screwed down now. However, one piece is already coming up. I think we have basically given up! Do not by flooring here! The "owner" sounds like a used car salesman, and evidently sells lemons! Only gave one star, because you can't give negative ones! read more