Did not respond to questions in a timely manner if at all. Booked a hotel for a 73 year old woman…read morethat had no elevators. Asked to book a room with 2 beds, arrived at the hotel to find we had a room with 1 bed. Very disappointed, I would not recommend.

As a customer of Santours going way back to the 80s and 90s when I made frequent trips to South…read moreAmerica and Asia. When I inquired with others to compare, none could match their prices or exceptionally friendly service. Staying a loyal customer of the agency through all these years, I have come to know Joseph Santini as an honorable and reputable businessman and have recommended him to many others over several decades of enjoyable and successful international adventures booked with him. Joe is by far the most knowledgeable and genuine travel planner that I have encountered. His caring attitude and plethora of experience shine through at every turn as he strives to make the best possible arrangements on my behalf. He consistently goes beyond the call and digs deeply to discover and secure special deals on flights that I could never find myself, and goes out of his way to provide recommendations for every aspect of travel. Sensitive to my particular needs, he always helps by including information necessary in preparing to visit new destinations. And he has given me terrific guidance and vital information related to maintaining my safety and security while I'm away. Joseph's unique outlook strikes a practical, sensible balance between cost effectiveness, comfort, and convenience, and he's always willing to spend as long as it takes with me to work through the planning of both my extended business trips and touristic vacations. Make sure that you check with him while searching for personal or group tours to distant lands or creating longer journeys with multiple stops, as he is talented in arranging incredible trips. A WORLD OF THANKS, SANTINI TOURS!

Very nice service, on time and reliable. Highly recommended service local or airport.read more

If you are ever considering traveling and are in need of a travel agency to assist you, I highly…read morerecommend this company. Isabelle assisted my group (13 in the group) with our travel to the Bahamas (Atlantis Resort, Paradise Island) in May 2026. Her knowledge, expertise and availability made our trip an enjoyable vacation. Whatever arrangements were required she guided, directed and assisted in making sure they were made and met. Kudos to Isabelle, she's the BEST.

Last year my friend and I decided to ask Isabelle for assistance to organize our trip to the Panama…read moreCanal. Thanks to Isabelle's excellent organizational travel skills we enjoyed an interesting and relaxing week on board of the Star Pride, sailing through the Panama Canal. We had visions of a Norwegian or HAL cruise ship, but Isabelle suggested to take a smaller ship, something we had not thought of. Her advice was excellent. We have been very happy with all of Isabelle's suggestions to put our trip together and I can highly recommend her.

Scheduled pickup was 6:00 am. We were told it could be +, - 15 minutes, so we were in the hotel…read morelobby at 5:45. At 6:10 I received a call that the driver would be an additional 15 minutes-he was running late. 20 minutes later, a shuttle pulls up, however, there is a group of 10 people awaiting a Blue Shuttle as well. Chaos ensued as people began to crowd the driver and he became confused and overwhelmed, nor did he have a passenger list. People started boarding the van and the driver was walking back and forth, calling the depot (I assume). 5 minutes later, another Blue Shuttle arrived and my party and I boarded the second shuttle. There were first shuttle passengers who could not board the first shuttle who walked back and forth, looking for a seat. Sigh. Needless to say, I would not recommend this company because we finally pulled off at 6:40, for a flight that was leaving at 8:41. We just made it in time for our flight.

Very professional. Driver was very friendly showed up right on time and got us there very quickly…read more Highly recommended. Not cheap but much better price than the other options that were available.

A&W was quick to respond to my initial quote, professional and affordable…read more Great experience on the day of as well! Highly recommend and I am already planning at least 2 more trips with this company.

Two of the nicest guys you'll ever meet. Nicolas was my first contact and responded right away with…read moregreat pricing for SF transport to Santa Rosa. Michael picked me up and waited an extra hour and half due to my flight delay. He helped me with my heavy luggage and was very pleasant especially after I had been traveling all day. We had great conversation and he drove very safe and professional. The SUV was clean and comfty. He offered to pick me up something to eat as well. I would absolutely recommend that you use this company for pick ups, wine tours and more.

Over a period of a week I tried to hire Bassa's for a weekday evening reservation in the city. This…read morewasn't a small job, it was five or six hours. I never did get a response to any of my attempted contacts. A week before the event a left a voicemail inquiry. No response. Two days later I texted over a detailed itinerary. No response. I waited another day and left a voicemail. Still no response. I wound up hiring another service that responded quickly, provided a quote and perfect service. I'm flummoxed by my horrible experience with Bassa's given the otherwise good reviews here. In my opinion, how a company treats its potential customers is just as important as how they serve their actual clients. All they had to do is say they were unavailable!

Forget Uber & Lyft, Bassa's Limousine Service is like upgrading from a regular cabin airfare to…read morefirst class! Sophia and her crew are always on time and dependable!

Ayoob and his team are WORLD CLASS. 24 Bay Area Ride is the one and only car service I will ever…read moreuse. I've used their services for years and feel fortunate to have them. Always on time, always professional, always clean, smooth, comfortable rides. The 24 Bay Area team is like family to us. Our whole family relies on 24 for any trip to the airport, wine country, anywhere. Even when we have family or friends visiting, we know who to call to get them safely to and from the airport. I would give them 10 stars if I could!

Ayoob and the team provide a fantastic, comfortable and reliable service for all your…read moretransportation needs. I have used 24 Bay Ride consistently for all of my airport trips in the last year. In general I travel 2X a month with very early morning pick ups from Moraga. The team from 24 Bay Ride ensures they are at my house at least 5 mins ahead of the agreed to time (many times 15 mins ahead) with beautifully clean and well appointed cars. Driving is smooth and efficient. Several times my flights have been delayed in landing at SFO or OAK and the team stays abreast of the changes and is always there waiting when I land. The rates are super competitive from my experiences with other services. You can also leave a card on file for a quick and efficient exit. Most communication with Ayoob is over text and he is very responsive when he is not driving.

I got randomly picked up by a town-car after work at 11:00PM. I was looking for a cab, and James…read morestopped and offered me a ride. He gave me an offer I couldn't refuse. $15 across town! Pretty great deal I say, and jump in. Making sure he takes credit cards before I get too comfortable. He did. James was very friendly, he had just started his own limo company, and was enjoying driving around clean, friendly people. As opposed to driving around mean, smelly people in cabs for years. He offered me his card and said that he can handle multiple stretch limos, Napa and Sonoma wine tours, city tours, special events, etc. We chatted for a while, I learned he was from Hong Kong, and has lived in SF for 20+ years. Pretty cool guy. All in all a great experience, he knew where he was going, and the fastest way to get there...I like that. My favorite part was that he wasn't: a.)completely insane b.)smoking crack, weed, or cigarettes in the front seat c.)cursing profusely at other drivers d.)driving erratically giving me whiplash e.)driving with all his windows rolled down f.)on his cell phone screaming in another language the whole time He did everything a driver is meant to do... I also like having a driver named James.

james is the man. I use james every week out on monday and back on friday. He has always been on…read moretime to pick me up at home and always there when i land at the airport. this guy is the man real nice honest. I use James all the time and compared to other limos i have used he is the best.