The employees were very helpful and informative.......was taken in quickly.....I did have to make…read moresome follow-up visits though.

Amazing! They got me in for my 1st appointment for the application in 1.5 weeks! I just got off the…read morephone with Lesley for my application phone meeting and she was such a pleasure to talk with. Yes, the conversation takes a long time, but she was patient, kind and understanding. I started the call super depressed and spoke about how I am applying due to a suicide attempt. By the end of our 2 hour long application meeting I was smiling and felt inspired to keep going. Thank you Lesley for being you!

Fantastic staff that are here for the sole purpose of assisting US Military Veterans with benefits…read moreand resources. They technically County employees funded by the State with direct connections to the VA system without being VA employees. So helpful in filing compensation claims as well as providing local services. I don't hesitate to give them my highest recommendation.

Ability to make a quick phone call to get an appointment and use of the computer to get an in…read moreperson appointment

I needed to speak with someone in the SS office regarding my pending social security retirement…read moreapplication. I can only say it was seriously the BEST experience I've had on a telephone with anyone. Cindy from the Albany Office went above and beyond for me and I truly appreciate the kind assistance I was given. Big shout out to you Cindy and my thanks for being so kind and helpful.

If you throw a Dutch Guilder up in the air, the question then becomes, where does the Guilder land?…read more The main reason that I keep on coming back to Guilderland is to shop at the Crossgates Mall, and in fact I spent a good eight hours in this town when I came to the Crossgates Mall recently with Barbie, and we walked around the mall for at least seven of those eight hours. I have nothing against this little town and it's cute, but the mall is definitely the main attraction.

So glad to have a DMV so close to home…read more There was plenty of parking and the service is quick but now you have to live in Rensselaer County to get your stuff done at this location. It's as pleasant as any of the other locations. I was in and out within 15 minutes.

It's been just over two years since my last visit here and my return was for the same purpose as my…read morelast visit. I was surrendering plates in order to have the car removed from my insurance. I believe there have been some procedural improvements since my last visit. You now sign-in on an electronic notepad with your name and then select from the categories listed, the purpose of your visit. Surrender Plates was clearly displayed as a choice which I selected. I was then instructed to take a seat and watch one of the progress screens mounted on the walls and wait for my name to be displayed. I had arrived at 2 pm and noted on the display screen that there were about twenty people ahead of me. I can now attest to the fact that the seats are comfortable. There were between four and six of the ten clerical windows open during the time I waited. Each time a clerk became available a series of tones played, and a waiting customer's name was displayed on the progress screen with instructions to proceed to the appropriately numbered clerical window. And how long did I wait? Twenty minutes. I paid the required $1 fee for surrender of plates and left with my receipts after a total of twenty-three minutes. The clerk I did business with was pleasant. Overall experience, still 5 stars!

I needed a non-drivers ID. I held onto an old invalid ID for the past 8 years as proof of identity,…read morebut I need to find a new apartment in the new year and my old ID wouldn't cut it anymore (for that and other reasons). First, the good thing is that I didn't have to wait too long being it's Christmas Eve.. but the process of getting a non-drivers REAL ID didn't turn out to be anything like I expected. :( I did extensive research before I visited to ensure I had all my documentation. I even had to get a certified birth certificate since when I visited about two weeks earlier, they told me that my copy wasn't good enough. A couple of weeks prior to that, I mistakenly forgot my documentation, so this was my third visit. Within about 15 minutes or so, I was called. I presented everything needed according to the NY DMV website and was told I was short by one point. :( Then I was asked for my old ID. I thought that would help with the identification process and presented it. I was told it was expired (that's why I was there, and I clearly indicated on my application that I had an expired ID!) THE REP GAVE ME BACK MY OLD ID, and then asked if I had a credit card. He said it would satisfy the last point. I gave him my debit card and that satisfied all criteria. I got my (UGLY) picture taken and then met him back at his window. He told me everything was just about done, but then asked for my ID again. I gave it to him and he told me that I had to surrender it. SURRENDER IT?!?!?!? I was shook! WHY??? It's 8 years expired with my 28 year old face on it! I explained that I got a driver's license but wound up never driving due to anxiety and poor vision, and used it for identity purposes. He was intrigued and understanding, but told me it was part of their protocol. I asked him what they do with the old licenses and he said they SHRED them! I said if you're just going to shred them why can't I keep it? He spoke to a fellow Rep and she came over and said they take your license and staple it to your paperwork! (I question how true that is since my old license was INVALID by many years, so what's the point of THEIR keeping it, especially since it didn't satisfy proof of identity, ANYWAY??) Then she said that if I'm caught with an old license and a new one, it's a $10,000 fine! Make it make sense! I saw in Reddit that not every DMV takes away your license. They'll just punch a hole in it and give it back to you, or tell you to destroy it, yourself. And we're talking about UNEXPIRED licenses that are being upgraded or replaced, for some reason. In contrast, my old license has long been invalid and I had a photo on it that was nearly 33 years old!!! WHY is keeping my old license so important to me? Well, that's a pretty personal matter, but the short answer is for nostalgic reasons... so it hurts me SO much to have to give it up, only to know that they're just going to destroy it. :( As an aside, I want to say that I didn't mean to give the Rep that serviced me a hard time. :( I just couldn't understand, first, why I didn't INITIALLY meet the 6 point criteria when the NYS DMV says otherwise, and two, WHY surrending an 8 year EXPIRED/INVALID driver's license administered almost 33 years ago with my 28 year old face on it HAD TO HAPPEN. :'( The 4 stars this place would have gotten was ruined (for me) by this very thing. It's NOT fair, and I HATE their stupid "protocol". :(

It seems that over the past 6 years I've found myself having to obtain the services of the Saratoga…read moreCounty Clerk's Office several times for what I consider to be critical or important support. On each occasion staff addressed my presence in a manner which ensured that I did not have to wait for others to leave who were already being served ahead of me. An office person working at their desk would promptly come to the counter to assist me. Each worker I've met on every visit was friendly, showed a full understanding of what my needs were and either directed me to another worker who was able to handle my requests and answer my questions, or was able to provide me with the appropriate forms and information on how to complete those forms and submit them for processing. These folks are serious about serving their fellow residents and should feel as proud about the job they do as I feel good about coming to them for help.

I dread going to the DMV! Going to this office was so easy and seamless. Our transaction was picked…read moreup from where we had a glitch. They told us what to do didn't have to wait in other lines. Got new picture, got eye test and was issued temporary license right on the spot. The fastest and easiest experience ever. Thank you all so much.

My visit to this DMV was surprisingly quick, friendly, and pain-free. It's easy to complain about…read morebureaucracy but these are people and they treated me like a person. In upstate NY that means with a dash of humor and candor. So rather than bitch about parking and paperwork, I thought I'd just be honest.