Kim and the crew at Albany LIft are amazing! We needed our ramp replaced so that my wife who has…read moreMuscular Dystrophy can get out of the house. Kim worked very hard to make sure that we have what we need at a reasonable price that we can easily afford. The installation team Dylan and Thomasso worked in the rain and stayed late to make sure that the installation was completed properly. Our new ramp works great and looks soo nice, we have had many compliments. Thank you Albany Lift!

Firstly, I would like to thank Terri and the staff at Albany Lift for delivering on the stairlift…read more-- my parents seem to be very pleased with the whole installation and the lift is certainly making their lives a lot easier and I sleep easier at night knowing they have a safe(r) way of getting down 12-15 stairs. My father is largely disabled due to muscle loss from a lung disease, and my 5'2" mother supports his weight coming down stairs to the exits of the home. I only wish they had agreed to install it sooner. For context, we just had a Savaria Stairfriend installed in my parents' home, which is a curved stairlift to accommodate the structure of their stairs and requires a custom build. I worked with Albany Lift from June - July -- whole process took a little over a month. Between engineering survey to installation was about 3-4 weeks of parts delivery -- this was the fastest brand that could be delivered. Pros: * Working with Terri and her family was a lot more preferable to working with random telephone consultants and a black box of staff. I had also considered working directly with Acorn and Ameriglide, but was uncomfortable with both as they all wanted deposits or a contract signed up front before the property was even assessed. I loved being able to directly work with the same real person through this whole process. Installing a stairlift is about as much work as installing any home component so having a real person to ask about materials, limitations, * Terri and her team were quick to schedule with, fastidious about arrival time (even though they had to drive a few hours down to our home to assess) and in light of the pandemic, were happy to mask up and wear additional PPE (we gave them disposable booties) as requested. Thanks for being so accommodating given the high risk patient in the home! * Terri and her team were great with answering many questions and honestly breaking down the cost for us so we could see how much all the components would be, along with being very straightforward on warranty / service costs. There was 0 question about the costs from start to finish -- this was extremely important to me and my parents, and I appreciate their transparency. * Ultimately, installation was delivered as promised and more or less in line with the date scheduled. This saved me a lot of grief with very demanding clients (my parents) who get extremely rattled by any schedule change. Cons: Most of these are super minor. * Some rescheduling of things -- if you're pretty time flexible, this is barely a blip in the grand scheme of things. My parents are extraordinarily inflexible about changing a date, time, standing outside their house at various times of the day -- you get the picture, but as the middlewoman communicating all of this with them, it was a stress point. * One component of the lift (an automatic swivel) was found to be unavailable after the initial contract was drawn up / deposit paid, but I'm assuming a lot of things are out of their control at this time, given general problems with supply chain in pretty much every industry. * Some requested information had to be requested a few times (i.e. updated invoice or brochures with specs).

Terrible, the woman in the office is rude to begin with. They did an inspection actually broke the…read moreworking elevator and we haven't heard a word since. No updates, and when we call we get the rude woman in the office. Our elevator hasn't worked now in over six weeks and we are just moving on. Can't take it anymore.

This is the one time I would like to be able to give a company no stars!…read more Today my daughter, along with 4 other disabled adults and 3 staff people were stuck in an elevator at the Arts Center in Troy. Now I get the things happen. However, when a staff person hit the call button it rang through to the elevator company and even after the company was told that there were some severely disabled people on the elevator the staff member was told that it would be a couple of hours before someone would be there to get them out The elevator company did not call the fire department, who rescue people from elevator entrapments on a fairly regular basis. The staff members finally got cell service, called a supervisor who called Troy Fire, who responded and got the kids out in about 15 minutes. I think I'm going to take the stairs if I see this company's name anywhere near the elevator I'm planning on taking.