So lavish! No complaints! Dining services were excellent! There were beautiful terraces. Rooms were…read morespacious with beautiful furnishings. There was a fun exercise room. Other customers were friendly

The hotel staff are amazing, from Mario the night clerk greeting us with a huge smile after a…read moreverrry long day of travel to arrive in Lucca and to top that smile he knew our name. I was impressed. Robert another front desk person was so helpful lining up a guide to explore outside the walls of Lucca and just an all around good guy to have as a resource for the six days we were in Lucca. The rate was reasonable, the location great with easy access to walk the wall and the breakfast buffet was delicious, Maria took very good care of us. If you are looking for a place to stay in Lucca, look no farther, stay here.

My family and I stayed at the San Luca Palace hotel for 5 nights. I can not recommend this hotel…read moreenough. The location is central to many beaches, Pisa, Florence etc to use as a home base. It is extremely reasonably priced and the rooms are clean and very spacious. The service is absolutely unbelievable and the staff goes over the top to accommodate. I highly recommend staying at this hotel if you find yourself in the area. You will not be disappointed.

Nice little hotel with friendly staff and cute rooms, furnished with a little old-fashioned stuff…read morewhich is nice. Breakfast buffet is ok considering the Italian standards.

We stayed at this lovely grand hotel on a tour in early April. Its located in a "spa town" in…read moretuscany about 30-40 min. from Florence. Although our group mainly traveled by bus, some of our group took the train back and forth to Florence. Theres 2 stops into montecatini terme and everyone said it was quite easy to do. Its also about 1 hour or so from Siena and 2 hours to the sea by car. The hotel itself was older but I thought quite lovely. My room had high ceilings and big shuttered windows that opened a la "a room with a view," and the bed was very comfortable. There's also a large scenic park next door that locals used and was great for exercising in the morning. Only not so great things were the showers which were pretty tiny. Some in our group didnt have wands in their showers. Also the included breakfast, while totally acceptable was not the extensive spread I've seen elsewhere in italy and Europe. Overall though, a great 4 night stay here! I wish we could have stayed longer!

We spent 7 nights at the Grand Hotel Vittoria in Montecantini Terme, Italy, recently. It's in the…read moreheart of the city and walkable to restaurants, shopping, and the park with lovely trails to wander through. Our room was rather unique. We had a king bed with an upstairs loft with a single bed. The bathroom was a little small, but we made it work. However the room didn't have a chest of drawers so we had to pile everything into the closet which only had 5 hangers. The staff at Grand Hotel Vittoria is amazing. From check-in, to dining, to check-out everyone was so helpful and nice. We didn't take advantage of the on-site spa or outdoor pool & steam room. D did hit the health club, but he came back shortly and said the weight machine was broken. We did dine at the restaurant for one dinner, which was very good. And we had their breakfast buffet every morning but it was the same thing each day for the 7 mornings we were there. The bar/lounge is very nice. They had have grand piano and allowed D to entertain us most evenings. The bartenders were a lot of fun and kept our drinks supplied. I liked staying at the Grand Hotel Vittoria. It's proximity to Pisa, Florence, Sienna and other Tuscan cities is perfect - no more than 1 1/2 to 2 hours of a drive. And Montecantini Terme is a nice city with plenty of restaurants and night life.

Most of the front desk staff are great. Except the late night/early morning front desk gentleman…read morewith a beard. He's Kinda rude and several other guests complained about him and his attitude when asking for help. Also several of the rooms air condition seems not yo work. We Had several nights with a hot room. Other staff were great. But there is room for much improvement.

We were visiting the Tuscany region and needed somewhere central so we could hit wineries, Pisa,…read moreLucca, and Florence. The location is excellent. We took the train to most places and there is a train stop about 200 meters from the hotel entrance. Another huge up-side is the staff. From the front desk, to cleaning service, breakfast service, or the bar, they were all very professional and very nice and friendly. Overall we were satisfied with the place. Renee, who runs the bar and food and beverage was outstanding. He went out of his way to help in any way. He recommended restaurants, wineries, wines or whatever we asked. He was an amazing help and always seemed to be at the hotel. Not sure if he ever gets a day off. The 2 complaints I have are the bathroom and the included breakfast. The bathroom and shower are WAY smaller than shown on the website. It's actually the smallest shower I've ever been in. You can't wash without hitting the handle and either turning the water off, or making it freeze or burn you. It is not made for the average sized human. The other complaint is the included breakfast. Maybe this is because it's during covid, but there were literally only 1 or 2 hot options to choose from and they seemed to be the same every day. Otherwise sometimes there was some fruit or some bread, but not really what I was expecting or even close to anywhere else I've stayed all over Europe. Again, for the price and the experience with the staff, this place is great.

This intimate, family run hotel just off the beach in Marina di Pietrasanta was the location of one…read moreof our best family vacations. The rooms were not huge but the sea view was spectacular. The highlight, however, was the food. They went out of their way to serve some of the best meals I have ever had in Italy as part of our half pension meal plan. The hotel has a dedicated beach, very nice in Italy during the season, and was frequented by people from all over Europe, most staying for a week or more. It was near the sidewalk that leads into Pietrasanta, one of the great art towns of the world.

Located at the corner of two streets a long twenty walk from the train station when you can't get a…read moretaxi cab. Lovely reception by Alessandro aka Alex. Quiet room because we are inside the city walls where few cars are allowed. Breakfast on the ground floor. Custom order from scrambled eggs and bacon to waffles with syrup. Very attentive staff. Looking forward to a return visit!

Above and beyond service from the staff. We were upgraded to a fantastic corner room because the…read morehotel was not full. The staff walked us up to show the room and make sure we had what we needed. The room was large with a great view of the city from two sides. Comfy bed, nice bathroom, etc. it was rustic but clean and we loved it. We had breakfast included with our stay and the server was so kind. Made us eggs and two hot chocolates plus served us pastries. Normally we skip hotel breakfast to eat in town but we could not pass them up. They were so warm and welcoming. Fantastic spot and everyone should stay here.

This was our third dinner in Tuscany and by far the BEST!!! The pasta is amazing! Wonderful…read morehospitality, cappuccino, limoncello and house wine... we may make another trip back before we leave.