Phenomenal views. The hotel is well located for access to the train and the beach. All within…read morewalking distance. The hotel is a little dated, as they provide an actual room key (not a card) attached to a rock. The is excellent and very helpful

The Grande Albergo is situated within a six minute walk to the train station and directly across…read morethe street from the beach. It's right in the center of this magnificent beach front. We were here for two nights and one full day so we didn't get to use the pool. We did enjoy the breakfast as it was a great selection of breads and pastries, cold meats and cheese as well as fruits, cereals and yogurt. There were scrambled eggs and bacon and a selection of machine brewed coffees as well as still and sparkling water and juices. The room was very small and the bathroom, well, tiny. I had difficulty bending to wash my legs and feet in the shower. The bed was comfortable, but very firm. The view from our room was of an unused courtyard. The biggest plus of the room was how quiet it was. Cool and quiet. We made use of the restaurant attached to the hotel, the Delfino Bianco, look for a separate review. It was wonderful. There are so many restaurant options along the beach front you won't go hungry. The staff were helpful and friendly and the location is undeniably beautiful.

Thank you for being so generous. I went there because I was waiting for my mom. I wasn't sure if…read moreshe chose this hotel or not to stay here so I got there at around 2 am. The door was locked and the employee opened the door and asked if I had reservation so I said not because I can't get ahold of my mom. I couldn't so he said that if I won't book a room then I have to leave. So then I still couldn't so he made me go outside at 2 am and even though there was nobody in the lobby. It's not like I was taking somebody's spot. So then I went outside and it was cold and he still made me sit outside. I don't appreciate him for that. When i asked why I couldn't wait inside until I can hear from my mother he said that his supervisor wouldn't be okay with it. Wow what kind of service is this. Much appreciated. So then after a good 30 mins I was outside. He came out and offered me % off to stay. So I said no because even if my mother was going to stay. I wasn't!!!! This business is bullshit!!! Maybe you should treat your customers right next time to not lose any!!! Thank you so much Luca. You probably don't have anything to do with it but your boss who is cold hearted!! Thanks a lot! If this the last hotel I would never stay in it!!!

******BUYER BEWARE--DO NOT STAY HERE******* Before you read on, I want you to know that this is an…read moreauthentic review from an authentic person. I thoroughly read the reviews for this place and noted the boilerplate responses from the hotel manager, Mr. A (who has been stalking my reviews and who I fully expect to write a rebuttal to this review). I ignored the adage "where there's smoke, there's fire" and spent so much money here under the assumption that the good reviews were legitimate and the bad reviews were illegitimate. Sestri Levante is a charming town and there are countless wonderful hotels that don't charge guests €300 for them to sleep in a windowless attic and call it a "Royal Suite" or a "Junior Suite" (we eventually stayed at the Hotel Balbi and the bathrooms were bigger than the "room" we stayed in for 25 percent less than a "suite" here). UNLESS YOU ARE COMFORTABLE PAYING WALDORF ASTORIA PRICES FOR A MOTEL SIX, DO. NOT. STAY. HERE. Words can't describe the experience we had here. I've travelled extensively and honestly NEVER ENCOUNTERED AN EXPERIENCE LIKE THIS. We were given an ATTIC ROOM WITH NO WINDOWS, a slanted roof that did not fit my 6 foot height and the entrance to which required a precarious walk along an unfinished walkway outside. None of this was disclosed when we booked this. They consider this a normal room in this hotel, it was not a discounted room, WE BELIEVED WE WERE BOOKING A NORMAL ROOM. The room was sweltering hot due to it being the attic in a tiny tiny room. When we checked in, we initially raised our concern with the front desk clerk and she apologized and assured us that they could move us rooms the following morning. The next morning, we came down to change rooms and were COMPLETELY GASLIGHTED BY THE STAFF. They first refused to change rooms, then they pivoted and wanted to shift us into a new room each morning so that we would have moved each day of our three night stay. If you do make the mistake of staying here, DO NOT LEAVE THEM WITH YOUR CAR. The parking is not on site and they are not at all careful with guests' cars. I left something in my rental so I asked to access it. A "valet" walked me about 6 blocks and offered to drive me back to the hotel with my bag, which I thought was nice. IT TURNED OUT THAT HE DROVE ME IN ANOTHER GUEST'S CAR!!! Want to know how I learned that? THE VALET LEFT MY CAR KEYS IN THAT GUEST'S CAR AND DROVE TO ANOTHER CITY!!

Good service and great location. Not a tourist trap. Don't come before 12 though :-)read more

Very lovely hotel but unfortunately our room had no hot water for both days/nights of our stay. We…read morereported the problem to the front desk and went out for the evening. When we returned, we were told issue resolved and there is hot water. Well, no hot water at all the second morning. At the time we reported the problem we were offered the option of showering in another bathroom of a room on the other side of the hotel but not the option of changing rooms. Not a fan of cold showers at 5:30 AM. ‍

nice property, with clean rooms. the restaurant leaves something to be desired, food was luke warm…read moreand nothing spectacular. it's a long way from Michelin quality Food. in addition, most of staff appeared friendly, however the owner was off her rocker. we had a bottle of wine in the garden from our day tasting and was accosted by vicious older lady (supposedly the owner), because we were eating cheese and crackers, drinking wine and had moved one of the small wooden benches/plastic table temporarily to enjoy the beautiful garden. very unprofessional and a terrible way to treat paying customers. I would not recommend the place, due to the lack of explaining any rules about drinking wine or a small picnic. there are a number of good quality hotels in the area, avoid due to unpredictability of the owner and lack of respect for the customers.

The service was the best we received on our entire trip. The staff was attentive, informative and…read moregenerous. From helping us pick our meal to treating us like a special guest everything was better than expected. We rarely eat at a hotel restaurant because typically they are awful, but this one is very special. The food was a work of art but also tasted fabulous. The view from the restaurant was spectacular. We ordered a chocolate ball dessert that was out of this world. Truly a restaurant that is worth the price.

We took a pesto making class here and it was so much fun! I think we also talked to the owner; he…read morewas hilarious, super personable and a genuinely cool guy.

The food here is amazing, the services was just about perfect, if there were less tourists like me…read morethe service would probably be perfect, there were just too many people, so they would lag a bit (2-3min) with things we would ask for but the food itself and the friendliness of the servers was outstanding given the amount if people there. The ambiance there was very friendly. The pastas were some of the best I've had across Italy, and the the calamari was pretty good, as for the fish I liked it even though I'm a bit skittish of eating fish this way. i would recommend this redtaurant for anyone visiting. Maybe not the gold bier but the blond they have (8 ball) is pretty good.