I was behind a customer that I would have lost my patience with this Lady, but the cashier Rose…read more(Alyssa) was awesome. She was able to keep her cool with the lady. She did awesome she has the best customer service that I have seen in a long time.

I would like to thank David the Pharmacist for getting my chemotherapy medication! David, without…read moreyour help to I would not have my medicine! I would like to apologize to all-of-you for all the trouble I have caused! I truly am sorry and grateful for all-of-you! Sincerely, Cindy

Awful pharmacy. Never has medication in stock and will lie to you about when it will be in stock…read more Necessary medication and not only do you guys not have it, you'll blatantly keep lying about WHEN it will be in stock. From Thursday, to Friday, to Monday, to "we don't know when". Your pharmacy techs don't know how to work your own system and transfer prescriptions or look up someones health insurance. I wish I could transfer over to the store on Redd and Resler but your techs don't know how to do that. Luckily the techs on Redd do because they're competent.

Rudest service I've ever received…read more I received a phone call saying my medication was ready for pick-up, and I even confirmed in their system that I would be coming in. When I arrived at Surecare Specialty Pharmacy on Mesa, a young employee wearing a beanie and oversized hoodie told me my medication was NOT ready and that the message I received was "probably just for a refill." When I tried to ask questions and clarify if any of my other prescriptions were ready so I could take care of everything at once, she responded in a very dismissive and rude manner -- repeatedly rotating her finger in a "move it along" gesture while I was speaking. I then asked to speak with a pharmacist and was told he wasn't there, and I was cut off mid-sentence before I could even finish asking my question. Healthcare settings should be professional and respectful, especially when patients are dealing with medications. Unfortunately, this experience was the complete opposite. I hope management addresses the customer service and communication issues at this location so other patients don't have the same experience.

I have been using Surecare for my Rx for about five years. They have been super helpful with…read moreconsistently obtaining a specific formulary for my allergy medicine (without me needing to remind them; they keep a note on file.) They were even helpful when I needed a medicine compounded for my pet (a very small amount not easy to manually cut a standard pill into.) They are only open 9-6 M-F (no weekend hours.) But they do deliver and there is no or little wait when you pick up. I have never had more than two customers in front of me in five years.

This family-owned and operated pharmacy is a true gift to our community. In an era dominated by…read morelarge national chains, it is refreshing to find a pharmacy where customer service, personal attention, and genuine care still come first. The four pharmacists are knowledgeable, approachable, and take the time to answer questions thoroughly. They are licensed to prepare specialized compounded medications, including hormone replacement therapy (HRT) creams and a variety of customized prescription creams tailored to individual patient needs. One of the unique aspects of the pharmacy is its welcoming front retail area, which offers a thoughtful selection of clothing, gifts, inspirational items, and Christian-themed décor. It creates a warm and friendly atmosphere that makes every visit pleasant and different from the typical pharmacy experience. The store is well-organized, and staffed by people who clearly care about their patients. Whether you need a routine prescription, a specialized compounded medication, or simply friendly advice from professionals who know your name, this pharmacy delivers exceptional service. In addition, there is absolutely no lines so you get your prescriptions rapido!!

Let me start with saying that everyone in this Pharmacy and shop are so kind and helpful. The…read morepharmacist takes the time to talk to his clients and is available for questions. The people that work here go out of their way to help everyone. This pharmacy/gift shop has the largest array of gifts. You can find a gift for everyone in the family here. They even have a drive-through!

These experiences are why I'm totally in love with El Paso! Just had the best experience with Rio…read moreGrande Pharmacy! They made my life so much easier. Instead of stressing about dragging my kid out of bed again and having to wait at the pharmacy, they delivered the prescription right to my doorstep within an hour of receiving it from the doctor. And guess what? It was absolutely FREE! Can you believe it? If you live on the Westside, you're in luck! Rio Grande Pharmacy delivers all the way to UTEP, and let me tell you, they're the sweetest! Your prescription does need to be received by a certain time to be delivered same day if they have it in stock, and they usually leave around 1:30 PM and make a loop around the Westside. If they receive your prescription later in the day, they'll deliver it the next day. But if you prefer, you can also swing by and pick it up. Personally, I've always had amazing results with them. Daniel, the head pharmacist and owner, truly cares about safety and making sure customers are happy. It's so refreshing to find a local place like this, especially when so many places these days treat you like just another number. -TODOELPASO

Danny is knowledgeable, professional, and friendly. You can count on him for all your pharmacy…read moreservices.

I don't know why but I totally forgot to mention their sport supplements on my last review!!!! One…read moreof the main reasons why I head down to this spot! Now that the weather has warmed up, I've needed that extra help to get me cycling up and down Stanton everyday and this is the only place I can think of that's got great products for a low price. I usually just stick to the BSN and Cytosport line because that's what has worked best for me but the guys here always have good recommendations and samples from new products. Don't be fooled by the outside because this is a full functioning pharmacy, which is way better and extremely more friendlier than Walgreen's. Once inside, they got an excellent selection of Muscle Tech, Optimum Nutrition, VPX, BSN, and all the other major labels you see in chain sport supplement stores around town. The best part is they price match all competitors, even websites! Though they are pretty inexpensive as it is, I've gotten a couple of products knocked down $5 before. Also, no pricey membership is needed either. The price on the product is the price you pay, unless you have a price match!!

Very helpful and nice. Offers a wide range of products customer service is excellent!read more

Came to Immunize for my flu shot, they helped me in office real quick and was able to go in and out…read morewith no wait. Nurse monze had a light touch and I couldn't even feel anything which was awesome!!! Will be going back for my shots here :)

This is my first time writing a yelp review so I want to say a few kind things before I explain how…read moreupset I am about the service I received. I came to this clinic around 3pm on a Friday it was pretty busy. My son does not have insurance and they thankfully accepted us with a $20 fee for all his shots which I am so thankful for! Most of the nurses were very nice and helpful to the people they were caring for; some of which helped assist me even though they were assisting others. My issue is not entirely with the clinic but the woman, Eileen, who cared for my son although I would NOT call it caring at all. (1) Eileen did not seem to be competent or confident in what she was doing. When I would ask her questions she had to ask others employees to answer for us. Even while sitting down doing paperwork she kept asking the woman next to her for help while they were already trying to assist another client! (2) She told us to go to a room which was already occupied! we had to stand around until we were directed by another staff member where to go. (3) When she came in, there was no type of briefing for my child; she didn't explain to any of us what shots he was getting. There was no conversation with my child to let him understand what was happening or what she will be performing, she just stabbed him in the arm with the needle! As a parent this is very unusual in my experience, when there is an invasive and painful procedure being done you usually want to let the child have some kind of understanding of who you are, what your doing, and what to expect. You know, as a stranger invading their personal space? (4) He was crying of course which is expected and since he was getting 5 SHOTS, he was over it by the 2nd one and began to fight and squirm. My mother and I were trying everything to make him stay still and calm him down but she impatiently gave him a shot WHILE HE WAS MOVING. (5) By the last shot she had asked another staff member to step in and help. They did the shot quick and efficient which made me realize how slow our nurse was taking! She left the room almost immediately. There was no comforting from her at all. (6) We asked about aftercare or what to do if my son gets sick. She shrugged her shoulders and told us he shouldn't get sick??? Another staff member had to step in and tell us what we needed to know for aftercare. DO NOT GIVE HIM ASPIRIN for example. (7) To put the cherry on top of it all she didn't even give me back my immunization card after everything was over or even fill it out!! Thankfully there was still staff who stayed after hours to give it back to me. They must have checked to see if she recorded what shots my son got and signed it off for her. For all the parents that are taking there kids here her name was Eileen. I will be taking my son to another clinic and will NOT be returning. Mahalo to the competent staff that stepped in for Eileen! Clearly she was in training but lacks empathy and consideration which can't be taught.

If my kidneys weren't killing me I wouldn't be here. Most everyone is OK. Except they ask the same…read morequestions that would have been covered by the info my doctor sent. I don't know how many times I had to tell them I don't smoke or drink. At what point are you all just not paying attention or do you want me to lie? I shouldn't have to tell you all I don't drink or smoke 10+ times. Read the notes you all are supposedly writing down. I'm serious about fixing my health. I don't have money for more organs. So either you're not that serious or you're just playing games. Ironic thing is that they asked me about caffeine and how much I consume in a day. I lied to them and they haven't asked about it since. Also Dr. Christopher Olivares CAN'T STAY ON TOPIC. I came to you all to fix my kidneys! Not some random fertility thing! Dr. Christopher Olivares is turbo weird. Saying random things like "are we going to have problem?" when nothing happened. I'm not the one that hired a guy to move the patients seat and hide behind it in a black suit. You all did. And asking if I could hear outside the room after I moved away from the door, and wall, were people were constantly talking on the other side and they were louder than the nurse in the room asking me questions. At which she was weird too. She would just sit there and say nothing so I'd stare at the floor. Or when he asked if my main doctor was a endocrinologist he said "Cool!" about 10x times. Like...what? You're not an endocrinologist either so what does it matter? It's not even your field. And fu for mocking things I said back to me. When I went home they wouldn't approve the imaging center I lived near. So now I have to drive 2 ish hours to get something done that I could have done in my home town. They put it down as Stat and all the imaging centers seem to either not care or put it 3+ days out. Stop yelling. Just because one nurse who wants to speak with a thick accent while whispering in a loud waiting room doesn't mean I can't hear you in a regular room. She also had a habit of ignoring questions then going back what she said. Like she asked about some kind of shot and I asked her if I get the shot would I have to take the antibiotics the doctor sent to my pharmacy (that delayed them for some reason). I even showed her their app and where it said it was delayed. She then ignored it and asked if I was on antibiotics. She knowingly asked this again for the 10th+ time after explaining I had run out, didn't get a refill, showed her the app, and was asking about the shot. She rarely answered any questions and kept ignoring everything other thing I said. Also it took me a while to remember, but no my "son" didn't call. You all called me about the appointment and I said my Dad was hard of hearing since he was driving me there. You all are the weirdest and worst group I've ever experienced. If you didn't help so many people in the area I would have wished this place was closed down. There wasn't any reason for any of your bs. Also your patient portal is complete crap. It keeps crashing and refusing to let me download my medical information.

Care was beyond reproach. My experience there with office personnel was professional and kind.read more