It's raining?! Whaaat? Ran in for new windshield wipers…read more Great customer service. I'd forgotten how to remove the old ones so the young man at the counter replaced them for me in about a minute and a half. He offered to help on his own. I didn't even think to ask. Made sure I knew how to install on my other car. Awesome! 5 stars

Consumer Alert: Avoid buying auto parts from O'Reilly Auto Parts as th…read moreConsumer Alert: Avoid buying auto parts from O'Reilly Auto Parts as they will not, and do not .honor the parts warranty. They will if the sales transaction is less than 30 days, and only if you have the original receipt and the original box for the part. It makes no difference to therm if the parts have a written warranty for 2 4 6 8 or 10 years, or is one of the LifeTime Warranty's that they sell - after 30 days with O'Reiley's Auto Parts your on your own. These people are the biggest rip-off artists in the entire auto parts supply business. DO NOT BUY ANYTHING FROM O'Reilly Auto Parts AS THEY DO NOT HONOR THE WARRANTY IN PRINT OR what's printed ON THE BOX - Instead you should consider doing business with NAPA, AutoZone or CarQuest for your automotive needs - Don not make the mistake i did, as they will NOT HONOR the parts warranty after 30 days.

My car rear window was broken into the last day of 2021 in the early morning. With the COVID and…read morenew year eve, I called several auto glass places and Payless was the only one who replied my call. Over the phone, Mike gave me a very reasonable quote and promised that someone would come to my place at around 11:00 am to get my window fixed. That's right, the bets thing is that they are a mobile service and save your effort in driving a car with broken window and shattered glass pieces . Sure enough, I got a brand new window at noon. Mike is very responsible and nice technician. He helped vacuum the broken glasses at my back seat and floor and tried his best in getting all the small pieces out from the window slot. I later got a quote from another place and it was $50 more than Mike's quote. I was so happy that I got the immediate service and did not need to worry about the possible rain . I will recommend Mike's service without any hesitation.

This is a genuine, non-paid review. I had my car broken into a week before christmas and Mike was…read morethe only person I could find to do the repair in time before I had to leave town. True professional work and as good as it gets. Also considerably more affordable that Safelite.

Bought a bottle of windshield fluid this morning. After filling my car asked the employee to toss…read moreit in the trash for me. He tried to tell me they don't have garbage cans. Just say you can't. Don't be a douche and lie about not having a dumpster.

Went in with my daughter and they were wonderful helping her out. Clerk was friendly and helpful…read more She needed a battery for her car. They looked up what she needed and explained to her how to replace it. Wish I could remember the clerks name. Will go back again

The repairs on my car are fine but the reason for low score on the review is that customer service…read moreand communication is definitely lacking at this shop. I was in an accident and since I was not at fault the other cars insurance set up this shop for me. I received a call from the shop trying to coordinate an estimate. When I called back Rosie answered and had no idea what I was talking about and seemed very confused and was extremely unhelpful. I was able to coordinate the estimate with Sal. After I brought the car in for an estimate Sal reached back out to schedule a date for me to drop the car off. He seemed very annoyed that I could not drop my car off before 10:30 on the requested date as I have two small children and a full time job. He was adamant that he was only authorized to have my vehicle for 3 days. We coordinated the drop off and I was told by the shop that the shop would handle the rental car arrangements. I dropped the car off and they had someone from the rental car place pick me up. I arrived at the rental car place chosen by the shop and they had no idea why I was there and said they did not have a reservation for me and to call the shop. I called the shop and again spoke with Rosie who point blank told me that she could not help me with the rental car and that I needed to arrange that with the insurance. I was extremely frustrated as the shop told me they were arranging it and organized me getting to a rental car facility. I called back and asked to speak with a manager (Isaac) where he told me they could help me with the rental car arrangements and that he would call me back. Needless to say the shop did not help with the rental car and I had to coordinate everything with the other cars insurance. This would have been helpful information to have instead of being told they would take care of everything for me. Also they had my car for 8 days not the 3 they were so adamant that they could only have it for. I'm not upset for how many days the car was at the shop just frustrated that I was made to feel bad that I could not accommodate their drop off schedule so they could meet their 3 day window when then they had the car for 8 days. When I went to pick up my car, they tried to smooth things over by apologizing, but seemed to keep referencing that they were sorry for bothering me by calling too much. I kept trying to explain that was not the reason why I was frustrated and tried to share my frustrations with the manager and provide feedback but he just came across as defensive.

Even poor communication (or lack thereof) on the regional level. I reached out to the regional…read moremanager in a detailed email of the incident and it's been radio silence. Leo, the shop manager, had the audacity to keep saying "goootcha..." after I expressed my frustration and kept asking ME for a solution. Excuse me? Aren't YOU the manager that has "10+ years of experience working in customer service" and "love being faced with a challenge?" It doesn't take an expert to empathize and put yourself in the client's shoes to see how they're feeling when crucial information is being withheld or just not communicated outright. They sent another copy of the invoice and asked for another signature via mail this time, asking for a signature. This is after we were told by Leo "it doesn't matter if you sign it or not because we're still going to send it to the insurance [for payment]" and him contracting his statements about us meeting the threshold for total loss value. When I repeated his statement back to him verbatim, he denied everything and said that wasn't what he said, and that we weren't near the threshold! There is no sense of professionalism in the staff or management, at the service line level or at the regional level. I HATE that even after 2 months of dealing with this bullshit it's never-ending. DO NOT COME HERE. Super frustrating to have to deal with adults that don't even know how to act like one.

I brought my car to Chavez first off the agreed upon services we're not completed. and the repairs…read morewere not to safety standards. I went back to deal with issues and I was told that they don't perform substandard work like that and I asked then who did this work to my car and he said that he believed I took my perfectly fixed car from them and damaged it just to bring it back and have them not fix it my car is in safe driving down the road I had to goto the BAR

I've dealt with my fair share of car issues over the last 10 years and have worked with several…read moredifferent mechanics and body shops--but none have come close to the experience I had with Chris and his son, Chris Jr., at Chavez Auto Body. From start to finish, everything was smooth, professional, and honestly just refreshing. Their communication was top-notch. They kept me updated every step of the way, which gave me complete peace of mind. I dropped off my car and didn't have to worry about a single thing after that. True to their word, the car was ready on the exact day they promised, and when I picked it up, I was blown away. Not only was the bodywork flawless--making the damage look like it never even happened--but they also went above and beyond to return it spotless, even down to shining the tires. My car looked better than it had in years. I had honestly grown tired of seeing the damage every day, and now I feel like I fell in love with my car all over again. Huge thank you to Chris and Chris Jr. for the quality work, the transparency, and the pride they clearly take in what they do. I couldn't recommend Chavez Auto Body more! -Elijah Wilson

I took my car here after someone tried to break into it and messed up the key entry on my driver's…read moreside door. From the very first visit, I knew I had been sent to the right place. They were recommended by AAA, and I'm so glad they were. As a female, taking my car anywhere always makes me a little nervous. You always hear stories about people getting upsold or being told they need things they really don't. That wasn't the case here at all. The guy helping me came outside with me, looked at the damage, explained exactly what needed to be fixed, how long it would take, and never tried to sell me on anything extra. Once the part came in, I dropped my car off Monday morning and had it back Wednesday morning. They fixed the door handle, and they even took care of a scratch on the door that happened when my car had to be unlocked after the break in. They also kept me updated with text messages the whole time, so I always knew what was going on. And when I picked it up, they had even washed my car! One thing that really stuck with me had nothing to do with my car. During my first visit, we were talking and I mentioned that I'm currently unemployed and looking for a job. When I picked my car up a week later, the same guy (I'm so sorry for forgetting his name) remembered our conversation and wished me luck on my job search. It honestly made my day. They see so many customers every single day, so the fact that he remembered something so personal really meant a lot. It made me feel like I wasn't just another customer or another dollar sign. They genuinely care about the people who walk through their doors, and that's hard to find these days. Hopefully I won't need any more body work anytime soon, but if I do, this is definitely where I'll be coming back. I would 100% recommend them to anyone looking for a shop that's honest, trustworthy, fast, and actually cares about their customers.

I would not recommend this shop based on the service I received…read more I first stopped by on a Friday morning and was told both estimators were out. When I returned two weeks later, the staff made it seem as though they were doing me a favor by bringing someone out to look at my car. The estimator was unhelpful and condescending. I explained the quote Tesla had given me and asked whether there was a more cost-effective way to repair the bumper without replacing it entirely. He pulled off the loose, damaged piece and said, "There you go, I did it for free," with an awkward smile. The comment came across as dismissive rather than helpful. I also asked what the maximum cost would likely be, and he could not give me any meaningful answer. Tesla had quoted roughly the same amount, but their team was far more professional and actually explained that they would do their best to keep the final cost toward the lower end of the estimate. I would rather pay the same amount, or even more, and deal with qualified professionals who communicate clearly, treat customers respectfully, and make a genuine effort to help manage costs.

Super unreliable. Doesn't call to let you know he's canceling. Just doesn't show up. Shitty…read morebusiness practices. Probably better off screwing it up yourself cause at least then you'll know the time frame lol. This dudes a lame.

This is probably the best service I ever experienced. Contacted Ruso about my miata 97 with some…read morewiring problems. I recently bought it off my friend and he messed up wirings from a radio installed. The tail lights, plate lights, and dash lights wasnt working. I changed the relay and bulbs myself but nothing work. I did then changed the fuse and it worked for a day but after that lights dead again. Then finally I found Ruso here on yelp dude replied so fast and we talked straight to business. I decided to have him get my miata done and man I tell you best service ever. He fixed it and told me before if its not fix I dont have to pay him. Too good to be true but he did the job done. I didnt have cash and he went with me to the bank. We talked about stuff and I felt like I had my car done as well as I made a good friend! Thank you Ruso again! I appreciate it! Next job will be my window regulator. Ofcourse Ill be getting it done from you! Happy holidays man! Ill see you soon.