a family member was in this facility for about 12 days. The care they received from the nursing…read morestaff was good. the place was clean. However, our interaction with the administrative staff and social work staff was a very bad experience. As Social worker myself I understand a nursing home social worker is the bottom rung of social work . My family member was ready to be discharged on Wednesday. However she was then told that she had to wait a few days for discharge so a care plan could be completed. To the layman that sounds reasonable, yet to a veteran it means they wish to maximize their insurance payments and virtually held my family member against their will. When I confronted the Administrator, Scott, refused to give his last name, acted like a sleazy thug. The senior Social worker could not explain her actions and somehow was able to get the discharge done on Wednesday. We were knowledgeable but a layman will be exploited. The food was so bad I had to buy meals outside and bring them in because the food is inedible! Don't put your loved one here

This was my second time there for a major hip replacement. Ot has changed drastically…read more The facility for staying during treatment Was "terrible " the food was even worse than last time and they had "Mice". Very unhealthy. The Rehabilitation center was overcrowded so I did not get the attention I needed to get good results. They had an increased amount of over 80 year olds wi mental issues and Not physical Ones.

The doctors, nurses, Ots and PTs I worked with were terrific. I had several nurse's aids over a…read morethree-week period and they were all very good, with one who was a doll and two others who were outstanding. The food was always good and medically necessary and I can't begin to understand why any individual is giving this quality home two stars after having one very bad experience with a particular individual. Just like most jobs, there always seems to be one or two bad apples in the mix. Get over it!

I was just discharged from this shameful shameful sham of a rehab place. I'd had surgery and…read moreneeded a bit of PT before I went home. OMG, this was shocking it was so bad. I had to fight to get toilet paper, yes toilet paper. No one was on the same page. There were no universal processes so everything was CHAOS. You wait and wait and wait for even pain meds. Under staffed severely. I was "discharged" last Friday without knowing I had to do it myself. I had to call the nurse at the front desk to tell her I was leaving. No one ever told me this. OMG again, I almost lost the chartered car service waiting to take me home as this nonsense was so time consuming. AND worse yet, I was sent home WITHOUT my very vital meds (heart meds!!). I called and no one knew who could do anything. The meds were there and they were so stupid they couldn't possibly just call a messenger service or send someone to me (I live 10 blocks away). They did not call in any meds to my pharmacy. This just happened and I am now going into my 4th day of no heart meds. It is a disaster and disgrace. AVOID like the plague.

They need more dedicated staff. There is a lack of responsibility from the staff. A patient…read moreshould not have to wait two hours for medication. The administration takes no responsibility for complaints filed. The lack of empathy is overwhelming. Patient caregivers who are honest are few. I hope someone takes note and address this issue!

I'm not sure why this place is still in operation. It is awful. Both my parents were there and I…read moreregret letting them stay for any length. I'd go visit and hear my mom yelling from down the hall because she had fallen trying to get up and take off her soiled diaper. This after pressing the call button over and over again. The food was so bad, we had to bring in our own or they would've starved. I don't get how the staff works there in good conscience. So sad. Only reason for more than one star was the PT which was good but not frequent enough.

Very clean and well organized cancer facility. I will say it's a busy place, so it's a good idea to…read moreplan ahead and arrive early for your appointments. The biggest delays I've noticed are usually due to the elevator wait times rather than the staff. I've spent time on both the clinic and inpatient sides, and the care has been exceptional in both. The staff consistently go the extra mile to make sure you're comfortable and well taken care of. Whether it's helping you find your way around, taking extra time to explain your situation, or simply checking in to see how you're doing, everyone is incredibly kind, accommodating, and supportive. If you need anything, don't hesitate to ask. there's always someone willing to help.

I worked here from 2018-2020 and had a great experience. This building is essentially 24 hours due…read moreto have an inpatient floor on 15. There's also an urgent care available on the ground floor. The building is many years old but is maintained well. The facility is clean and spacious. There's security guards throughout the facility at your service. The clinicians here provide great quality of care to their patients from my observation. I was here recently to grab a crew neck sweatshirt from the gift shop. The gift shop is a small but it contains all of the essentials that you need while being at a hospital.

Mount Sinai Rehabilitation is the best physical therapy provider I've ever been to…read more Unlike some of the more cramped offices I've seen, the therapy room is quite large with a complete array of machines. You get a full evaluation on your first visit. They ask what your issues are as well as what kind of function you want to regain. Very comprehensive. My therapist was knowledgeable, competent and friendly. Being that they're located in the hospital complex, they follow full PPE protocols. Everything is neat and clean. My favorite thing is that they use the MedBridge Go app to assign exercises. You can follow along with the exercises with the animation. Very easy way to maintain the proper form. Anything that makes the process easier is welcome. Sadly Mount Sinai stopped taking my insurance so I haven't been able to continue. From recent news articles it seems to be more of a Mount Sinai problem than an insurer problem so I have to take off a star. Otherwise it would be perfect. I'm going to miss this place.

Such good, quality care from both PT and OT. I am really impressed. They have changed me a lot for…read morethe better in a pretty short period of time. I initially presented for treatment for concussion. They took care of this issue very well and are also healing me ( all covered by insurance) for other deeper, more ingrained issues. True healing in the most profound meaning of the concept.

I've done PT at RUSK twice. I'll start by saying everyone I have come in contact with at Rusk was…read morekind, professional, and good at their jobs. The problem is time and scheduling. With only 30 minute sessions (and time limits are strict), its difficult to get any meaningful work done. I was also ALWAYS scrambling for appointments because they see too many patients and I would often have to wait weeks between sessions (also not helpful for meaningful recovery). It's definitely a place that feels like a PT Mill. I imagine they make a lot of money.

When you enter the door security guard is pleasant and explain the procedure of visiting a patient…read more The quality of care is excellent . My sister is a patient at the facility. I wanted to inform families that patient advocate's are comparison and helpful. They return phone calls. They answer your questions. The physical therapist is extremely helpful. The staff takes care of patients 100%. I feel confident with this facility.

The care was adequate and some of the staff were excellent. The problem is the billing and…read morefinance. It is nearly impossible to get statements that make sense. We lost thousands of dollars in insurance coverage because we could not get invoices and statements of payment that the insurance company would accept.

HORRIBLE PLACE. Took a patient there and signed her out within the hour. Room filthy, cockroach…read moresmell, AC nit rusted and didn't work. Understaff. Was worse is that they supposed to take care of dementia patients and the just dumped the patient in the filthy room and there was no explanation of how a dementia person gets supervised when there's no staff around. I don't know how some comments say this is a wonderful place. DO NOT BRING ANYONE TO THAT PLACE. My rate: 00000000000000 I put a star because I couldn't rate the place if I didn't choose something.

My father is 99 years old and currently a resident at Amsterdam Nursing Home, and our family could…read morenot be more grateful for the care he receives there. Every time I visit -- even unannounced -- the facility is immaculate, clean, organized, and welcoming. Most importantly, the staff treats my father with genuine love, kindness, patience, and respect. He is truly happy there. He speaks so highly of the nurses, aides, and staff, and it is very clear they truly care about him as a person. That means everything to our family. His room is always neat and comfortable, and the overall atmosphere feels warm and caring. The location across from Cathedral of St. John the Divine is also beautiful and peaceful. This nursing home deserves five stars and more. Thank you to everyone there for the compassion and dignity you give to the residents every single day.

My father's experience here was devastating. While front-desk staff and a handful of staff were…read morekind, the overall care was unsafe, unprofessional, and neglectful. Staff frequently ignored call alarms, left him unattended, failed to take him to critical medical follow-ups, and repeatedly moved him between rooms, causing confusion and setbacks. Communication with doctors was almost impossible, medications were mishandled, and aides ranged from indifferent to openly hostile. My father suffered preventable injuries, long periods without proper rehab, and inconsistent hygiene and safety practices. Even basic tasks--like helping him to the bathroom or keeping the call button within reach--were often ignored. Across multiple floors the care felt chaotic, understaffed, and lacking oversight. This facility caused my father unnecessary pain, fear, and decline. I would strongly urge families to look elsewhere and thoroughly research any rehab center before trusting them with a loved one.

This place is absolutely horrible. My family member is a current resident (which we are trying to…read morefix) who gets absolutely no attention. He is ignored for hours, not receiving even a quarter of the care their website promises and worst of all, our concerns as the family are being ignored. Everyone says it's not their problem or brushes us off without giving us direction on who can help address our concerns. We are trying one last time to be heard, if not we are filing a formal complaint with the NYC Board of Health. This place deserves negative stars based on our experience the past few months.

I'm not sure I've met a group of nicer, helpful people. Charlie and Anna at the front desk were so…read morehelpful about the ins and outs of insurance info and were just so cheerful about it. My OT was performed by Wynchelle and Chris, and they were so kind and engaging, teaching me so much about the way our motor functions work. I've never done any form of OT/PT and didn't know what to expect, so imagine my surprise when I came away feeling like I had a FUN and healing time. Every instruction for home care was demonstrated so well with correctional feedback when needed, and all stretches and massages were performed with attention to my pain tolerance. I can't recommend this team enough!!

I love the way Charlie and Anne always make feel so welcoming and inviting while dealing with my…read moreinjuries. I enjoy seeing them every time I visit the Financial District location!