I just had the most FRUSTRATING experience with this location. The receptionist Danielle is…read morecompletely unreasonable. She refused to submit my claim, accused me of being a liar, and just plain rude. She ended up NOT submitting my claim manually, not sending to the insurance again (confirmed by me calling the insurance company), had the wrong insurance the while time while she was "sending claims", told me that "couldn't read". In any case, I ended up having to call the Barrie location to pay via credit card. Danielle should be terminated for her behaviour with customers. The dentist (Dr. Mehrdad Hatefi) is also just as bad as he scratched the inside and outside of my mouth and then attempted to blame it on the way that I brush my teeth. He was also unable to fix my insider retainer after THREE attempts. He seems to be unknowledgeable on how to fix the retainer.

Scheduling an appointment was very easy, the receptionist was very nice. Went in for x-ray and was…read moretold I need a rooth canal, but I asked for an extraction. Scheduling an other appointment was also very easy. When the extraction appointment came around the dentist and the assistant did a great job. They made me comfortable while receiving the freezing. I have no complaints regarding this location or the staff. Everyone was so nice. Only reason why I gave 4 stars is because of the pain I had to go trought but that had nothing to do with the dentist or assistant. Very professional and confident dentist and assistant. Keep it up!!

Made we wait for weeks after they drilled into my tooth and found it was abcessed. I was in…read moreexcruciating pain but they refused to give me anything for the pain.I changed dentists immediately.

So can I start by saying my experience with this office has been more than 5 star. Dr.Kohen is…read moreinformative and quite frankly hilarious he made me so comfortable. I can tell his staff loves working with him which speaks volumes, I work in Healthcare and I'm envious of there comfort with eachother. Brylie was my hygienist and I will tell you that girl gets excited to clean your teeth lol she is amazing and I will be with this office for a very long time, thank you to the whole team, you are all absolutely amazing!!!!!!!

I moved away from Innisfil/Barrie area but drove from Mississauga to have Stroud Dental perform my…read morecleaning. Great office with great Dentists, Hygienists, and staff