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    Alejandro Villa - COUNTRY Financial representative

    5.0 (1 review)

    Services - Alejandro Villa - COUNTRY Financial representative

    Homeowner or property

    Car and truck insurance

    Life insurance

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    MJ Integrity Group

    MJ Integrity Group

    (10 reviews)

    This agency and in particular Mark, the agent, is disreputable…read more I cancelled my homeowners policy in October 2023 with this firm. In October 2024 I received a notice that my cancelled policy premium was due in November 2024 and that my escrow account would be debited for several thousands of dollars. Additionally, I became aware that my account was charged for the cancelled policy from 2023. Emails and telephone conversations were immediately made relative to this with this agency's staff in October 2024. No action was taken by Mark nor did he respond by email or telephone. Instead he ignored my repeated requests to effect the cancellation of the 2023 policy and return the premium which had been charged to my escrow. This dodge went on for two weeks. In early November 2024 I was finally able to reach Mark, the issuing agent. He responded feigning ignorance of my emails and telephone calls all he offered were half truths, excuses, and an anecdote. He did not even have the decency to offer an apology for his behavior. Mark stated he would address this immediately and resolve it. It is now the third week of November 2024 and my funds have not been returned. To be clear, I have been in direct contact with him and he has only offered excuses regarding this cancellation and refund. He even attempted to blame me for his unwillingness, incompetence, and patently ignorant behavior regarding this matter. It has been six weeks and my funds have not been returned. My call to the parent company Valentine Insurance was not returned either. The behaviors of Mark and Valentine Insurance are unconscionable and reflective of a vein of disreputable activity that is at their very core. Proceed at your own detriment with this lot.

    Once we got our home owners insurance, our rate was increased $568, after the initial qoute. We…read morepaid cash for it upfront. Tried to contact them, good luck. When he does get back to you, he says, "I'll make sure this gets handled." Then you hear nothing. Trying to get a hold of them is hardest thing in the world. Now 2 months after our last issue, we get a letter from the insurance company, saying they are going to drop us, if we don't show proof of no Tarp on our roof. We even got a licenced roofer to replace the patch on our roof, took pictures and submitted the certification for our roof. We sent all that information to him. Yet it seems nothing got done, sadly cant talk to the insurance company, they say talk to your agent. So it seems once he gets paid, you won't hear from him, unless you call like 10 times a day. We will not be using him for our future home insurance needs.

    Mike Hansen - State Farm Insurance Agent - State Farm Agent

    Mike Hansen - State Farm Insurance Agent

    (2 reviews)

    Mike has been the state farm agent for my family for the past decade or so. He's been extremely…read morehelpful when I needed it most. In the summer of 2013, my car was hit by another driver with terrible insurance. The accident was clearly the other driver's fault, and she admitted it, yet her insurance company would only pay for half the damages ($700 of the $1500 in damages). I had no idea what to do until I consulted Mike. Mike suggested that I file the claim with state farm and they would cover all the damages after I paid my $250 deductible. Then they would go after the other driver's insurance co. to pay for the damages. Whatever money they got from them would first go to me, and my deductible would be reimbursed. I went with Mike because I both trust him and I was guaranteed 1250, which is way better than 700. It's great to know that my insurance company has got my back. And Mike certainly helped relieve me from an extremely stressful situation. I can't thank him enough. Bottom line: You won't be disappointed with Mike's state farm insurance. He's a really friendly and helpful guy, and he goes to bat for you when you really need it.

    As good as it gets, I'll never change. I'm insuring three…read morecars with Mike, two of which are summer cars. Needless to say, I'm a bit of a customer with special needs. When we have nice days in the winter here in IL, I like to "flip on and off" insurance for weekends. Not only is this never a problem, Mike usually gets back to me within 5 minutes via email on such requests. The customer service is perfect. I've had one claim as well which was handled without issue. I highly recommend both State Farm and this specific office to do your business. Mike is as straight of a shooter as they come and I have no plans on taking my business anywhere else. 5 stars.

    Alejandro Villa - COUNTRY Financial representative - homeinsurance - Updated September 2026

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