Ok So Me And My family has been using State Farm as our trusted insurance Agency for as long as I…read moreremember, this office handled my first car, My parents house and cars, grandparents house and cars, and my aunts and Uncles as well as countless other people we know in the community so logically when I Purchased my first house where would I go to get homeowners, but to Joels office and State Farm. I say all this to Prove I am not some random complaining about the office. I am on my second time filing a Claim with state farm first time was in 2018 when we had those monster rains I had my sump pump die and lost a furnace and a water heater as well as had some water damage, I was promptly told that because I did not Purchase "drainage insurance" I would not be covered. Ok shame on me for not knowing talked to the reps in the office had them switch everything up to where no matter what happens I'm covered so I never have to deal with it again. Fast forward to recently dealing with some storm And hail damage. My Father recommends having someone come out to take a look at the roof the contractor shows up says there is definitely storm damage and recommends that I call and file a claim . The adjuster comes out to meet with me and my contractor and I watch this lady never even acknowledge the damage the contractor is pointing out blatantly ignores damage to the sky lights, tins,siding and shingles ( I have Photos for proof, I even have hail from the storm) accepts that the storm caused damage to the inside due to the roof now leaking but low and behold once again I Am Not Going to be approved yet again. It smells of a scam they take your money and then your stuck with the costs when something actually happens I watched this girl walk right on by and ignore the proof because she didn't want to have to document it and from what the contractor says this is standard for state farm. Apparently the place to go nowadays is farmers. But to avoid state and allstate. I'm so dissapointed and angry years I have trusted this place and now it looks like if I want something done I'll be forced to get a lawyer involved or just once again cover a Thousands of damage myself. Update 10/14/21: it has now been over a month and I am still waiting on hearing on whether another adjuster is going to come out. They classified the storm a disaster but still haven't approved the damage. I have been working with Anthony to get things settled But it always takes 2-3 calls before he will call me back with a update it is frustrating to say the least. will continue to update. Its almost like they are holding out for me to sell my house so they don't have to cover the damage.

We've been long-time State Farm customers. Our local agency switched a couple of times over the…read morelast 30 years due to death of agents. Fiorelli office has been generally OK, but as we've learned that there's actually little they can do in the event of a claim or anything related to the State Farm corporate organization. Recent claim experience was probably the worst customer service experience I've add with any service industry. Horrible. The Fiorelli office did "check-in" periodically but any time I raised an issue or asked a question, basically got referred to an 800 number at the State Farm mother ship.

State Farm, we give you thousands a year for insurance. Stop giving us cheap little paper cut along…read morethe dotted line insurance "cards." They aren't even cards. It's just paper you cut and fold. We are not kids playing paper dolls. We're adults paying you big insurance dollars every 6 months. Stop being cheap.

Christine is rude, ignorant and unhelpful. Save your time and look elsewhere. It appears that she…read moredoesn't know how to read, or really how to do her job at all. Run the other way.

I strongly recommend staying away from this company and agency…read more I was a customer of this agency for 12 years and Nationwide for over 20 years and paid between $3000-4000 per year in premiums (auto, home, renters, and personal property) during that time. I recently had a homeowner's claim (from a water backup issue in my basement), my first claim ever, which was denied because of insufficient coverage. It turns out that the agency did not think to offer me the type of coverage I needed when they wrote my policy-- they did an insufficient job of providing the "menu" of available coverages and, when the claim was filed, did everything in their power to work with corporate Nationwide to ensure no payment would be provided or even an apology for the agency's role in me being under-covered. It seemed that everyone at Nationwide worked together to ensure no payment or apology would be provided. The head agent also admitted that she overlooked reviewing my policy at the time it was completed (by one of the junior agents in the office), admitting that it fell through the cracks. It seems that it was MY responsibility to know every single policy endorsement that could have been added to my policy and pro-actively ask for it, as opposed to my agent being "on my side". The agency could have apologized and even provided a small discount on future premiums, but they only provided roadblocks and excuses. They didn't look out for me when the policy was written and denied any responsibility with corporate when a claim was made. It seems clear that their policy is to blame the customer instead of accept any responsibility. I hope none of you make the same mistake I made in choosing this agency to protect your home, car, or other valuables.

From the owner: Susan Moore & Associates is a certified Nationwide insurance agency held to the highest standards…read moreof customer service. We are experienced in home, life, auto and health insurance for both individuals and businesses. Se habla Espanol. Also, visit our Facebook Page at Susan Moore & Associates/Nationwide Insurance.

Jason insured me for the 5 years I was in Chicago and I couldn't have been more happy. Great guy…read moreand friendly staff. I got in 1 at fault accident and the claims process was as smooth as I could have imagined. Even recommended a close body shop that did a really good job fixing my car up. Sad that I have to leave Jason because I'm moving to another state.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I've have lived in Buffalo Grove for 18 years and been associated with Allstate since 2008. Allstate has allowed me to provide a service that truly helps people. In my free time, I love to spend time with my wife and three children.

Michael Kuster is usually responsive and helpful. But office staff are horrible. Receptionist would…read morenot let me speak to Mike, and insulted our gifted daughter who has insurance through there. And I don't agree with how Allstate corporate handles things. They completely left my business at risk with mishandling my business insurance. Allstate does not care.

Michael and his team are always there for customers in need! I work as an adjuster for Allstate and…read moreour customer spoke very highly of them! You are in Good Hands with Michael Kuster agency!

Deal with Iryna for 3 years now…read more Auto, renter`s, dental and medical insurance. Planning to do a package for my small trucking company. Well recommended!

will not process my claim with all documents. said they would let me know Have been dealing with…read morethem for over a month. They keep passing the buck to someone else