A condescending, rude and sexist man at the front desk. I went in to get a few minor repairs quoted…read morewhen I asked a few basic questions the man became really defensive and told me if I was going to be high maintenance he didn't need to bother with my business (he even did to impersonate me). He spoke to me this way in front of another customer, and it was embarrassing. I wrote them a note afterwards to tell the owner I had a negative experience, and they never responded. I guess they're ok with this behaviour or he is the owner. Anyways, I would not recommend wasting your time going there for a quote, especially if you are a woman.

I brought my vehicle in to have a dent removed and the area refinished. It looks like there was…read morenever any damage there; they really did a great job!

I Just took my car in to AutoTrendz on Iber road to get the Tint done. XPEL Prime XR was $419 plus…read moretax for 4 windows plus the rear. The XPEL prime CS would have been $269 plus tax but I prefer the ceramic. Their service was excellent and they did a fantastic job. I had gone in the day before and spoke with their staff just to get a quote and they came in less expensive than some of the places out there. After speaking with they installer, they seemed quite confident that they would be able to do a good job. When I picked up the car, I got it back cleaner than when I had dropped it off - I think that gave it a quick wash? I don't know but it looked really good. They recommended that I not open the windows till the install had cured and even took the extra step to put a sticker on the window buttons. Overall- good experience and happy with the work!

I want to give this place more star's, however given my last point of communication, I simply…read morecannot. If you want a great tint job done, these guy clearly know how to do an amazing job. Three of my cars have been tinted by Auto Trendz and I highly recommend their work. HOWEVER, be aware... should you have issues with the tint after a number of years (6 years in my case), you will discover quickly that AutoTrendz is not a certified LLUMAR installer... which means they will not HONOUR the lifetime warranty on the product. Basically after 6 years, big bubbles started to appear in the rear window on my car... so it appears that the adhesive is failing. This SHOULD be covered by warranty as the product has a lifetime warranty... but all AutoTrendz is willing to do for me is to offer a discounted rate for removal and re-application... of $200. $100 for removal, and $100 to re-apply. Shocking considering I paid $300 in 2015 to have the ENTIRE car tinted. I contacted LLUMAR directly and that is when I discovered that only one or two places in town are authorized LLUMAR installers and AutoTrendz is not one of them.

Just had a first rate experience with Kanata Collision. Rapidly got an estimate for some body work…read morevia insurance. Made an appointment to get the work done that included Kanata Collision having to order some replacement trim. Dropped the car off on the appointed day, and was picked up by Enterprise car rental shuttle to pick up a rental car. Nine days later, just one day more than original estimate, returned the rental, got shuttled back to Kanata Collision to pick up my car. The car was beautifully repaired and also beautifully washed. Since the damage was completely covered by insurance, there was no cost to me.

Fast, friendly, affordable. Hard to beat. Doubt I'll ever look elsewhere for collision services…read more Bob Parkins Stittsville

Mid-September, I brought my BMW X3 xDrive30e 2022 for a simple insurance claim for a shattered…read morepanoramic roof and... well, I never got my vehicle back as it's now somewhere in a scrap yard! A couple of weeks after leaving the vehicle under Otto's garage care and waiting the appraisal, I showed up unannounced as I needed some of my personal belongings in the vehicle. Vehicle parked outside, unprotected with puddles of water in it and dripping water from the trunk. Once the infiltration reported to them, what was supposed to be a simple clean-up based on Otto's ended up with a vehicle deemed total loss by certified appraiser. I just can't imagine what would have happen down the years with electric problems not covered under BMW's warranty.

I've recently used Otto's collision centre for Seatbelt removal and installation. My New BRZ looks…read moreawesome with the Red Seatbelts. I highly recommend Otto's Collision center for their awesome and quality service. I personally like to thank their friendly staff Angie, Megan and Tei . Thank you!

Estimate was accurate and reasonable. Less than all of my research. Communication was prompt…read more Work was great. No complaints. If you read the yelp reviews, even the bad ones acknowledge the technician was flawless and the service was good. The rest of the review is just blah, blah, blah, fragile ego, blah, blah, blah

let me start out by saying ...the work by the technicians was flawless ... just not at all what I…read morewas hoping for.... consultation at front of house was not done correctly nor dealt with properly when I was not happy with it ..I am 100 pounds and I look very young for my age so people take advantage of me on a regular..especially toxic masculine men ...Anyways front of house does not believe in customer is always right and argued with me until he was blue in the face and ready to knock me out !The technician was the only one that said how do we fix this ? Let's figure this out ...let's make you happy !!! Also mask where not worn at all times ...and COVID protocols where few ... this is my first Yelp review because conveniently the google review have been turned off ...So moral of the story lady's save your money and go some else !!!

Both my bumpers were "falling off" + some paint scratches needed to be done. Eduardo and his team…read moretook such care of my car and effort in replacing/painting both bumpers! Top quality, awesome communication and speedy service! Price was the best out of all the shops I've gotten quotes for! Definitely recommend :)

Excellent service! I dented and scratched my rocker panel on a high curb and was anxious to get it…read morefixed. Went in for an estimate and was given a printout with a cost breakdown within 10 minutes. The price for the work was very competitive with two other estimates I got. Ed was able to book me in that week and do the work in two days. Will definitely recommend to people looking to have body work done.

There was a misunderstanding regarding the replacement of my brakes which has since been resolved.read more

If I could give zero stars, I would. Without disclosing the full dollar amount I was charged $219…read moreto diagnose a valve cover and spark plugs, then quoting me $1000+ for the replacement to which I declined. When I picked my car up they failed to reinstall my skid plate. After the terrible service and my requests to speak to the owner was declined by staff, I finally got ahold of him myself. I explained to him when the car was back in my possession it had a white substance in the interior and when asking the owner what it is his reply was "Hard to say. " He then proceeded to suggest it was absorball which is a harmful chemical and when I got even more upset at this, he recanted his statement claiming it was "dust" ... he then said they were fair to me and even if a dollar figure wasn't agreed upon it's "implied". He noticed I posted a poor review, and he told me he shouldn't even be looking into my claims because I had already given a poor review and it was a 'waste of his time.' He began to call me a Karen and told me he would post the video of me getting upset (rightfully so) in the shop, to his thousands of followers so that they could see how much of a "Karen I am" .. in my opinion, the staff and the owner are very un professional. I should get my car back how I dropped it off and any and all fees should be discussed in detail prior to a shop starting any work.

Thank you for my oil change and brake replacement. Always great service maintaining my car.read more

2nd On or about July 3 my vehicle broke down and I had it towed to Mastertech automotive 3714 Navan…read moreRd Ottawa Ontario K4B1H9. The following week they told me that my alternator needed to be replaced at a cost of $1136.50 with taxes it comes to $1284.25. I then went on YouTube and learned that an older model Nissan's, if the air conditioner compressor is removed, you run the risk of a leakage or damaging the compressor. I then called the Garage and expressed my concerns about my air conditioner compressor to Jonathan. I asked Jonathan to remove the rad fans and the radiator and and do the job that way. He informed me that the Mechanic did not want to do it that way and wants to remove the compressor for my air-conditioning. I really receive my car back on 7 July 2026 and as I drove home, I noticed the air conditioner, getting warmer and warmer. I called the garage and the Mechanic informed me to go in on the following Friday which was 31 July. At that time the Mechanic put a full can of air-conditioning gas into my car and my car began blowing cold air but the closer I came to home the hotter it got . So I called the Mechanic as soon as I got home and he told me to bring it in on Wednesday July 5, 2026. Now during my conversation with Jonathan he guaranteed me that at the end of this process I would have air-conditioning and it would be no issues. The Garage charged me another $226 to inform me that my compressor for my air-conditioning is no longer functioning and that they would repair it for a cost of $1400. Meanwhile, they had my car locked in the garage and I knew they were not gonna give me back my car unless I paid the $226 so I did I would like to know exactly what caused my compressor to fail. I would like to know why you didn't follow my instructions to remove the rad fans and radiator and remove the alternator without touching the compressor to my air conditioning. You decided to do it your way and now the compressor no longer works. I would like you to respond to this letter before I have to take further action. A response is requested. I was guaranteed by Jonathan that when the repair work was done my air conditioner would be operational. It is now not operational and I cannot get into my car when it's hot having a spinal cord injury, which does not allow me to travel in a heated car without the air conditioning, I cannot travel in my own car. If a reply is not received I will be contacting Consumer and Corporate affairs I have already contacted the Better Business Bureau and they are waiting on your response.I will take this to court if necessary !!!