My review isn't about the outcome of my child passing or failing but to provide feedback on the…read morecustomer service at the driving test appointment. The driving instructor experience was fine and I believe my daughter had a positive experience. I was grateful that they offered to pick her up at home and drop her off at school. The instructor was great to work with and was very flexible on scheduling. However, the customer service at the driving test could really use improvement. If we had to do it again, the dmv would have been the better option. Here are my improvement recommendations for a better experience at the driving test. Greeting: Don't do: How old are you? Do: Hi student great to see you, are you excited to finally get to the final step of getting your license? Is your parent with you? Process - before the driving test: Don't do: Make your client wait while you wrap up a call with an employee. (This wasn't a show stopper but have a feeling if we were late, we would have been reprimanded so when a client shows up on time, don't make them wait.) Do: Provide a simple explanation of the process including the purpose of the verbal questions that were already covered/passed on the written portion. In the explanation include that the questions aren't being graded and are being asked only to help when they go out to drive. This will help the student relax and not be so nervous. Do: Slow down asking these questions. Remember the student is nervous and even though these questions have been asked over and over again by the owner, the student is hearing them for the first time or it's been awhile. Don't Do: If a student answers these verbal questions incorrectly, work on the shaming facial expression of "are you stupid, we taught you this" and don't talk down to the student. They already feel bad they missed the question and they think it's being scored against them. Miscellaneous Don't Do: Try to prove the paying customer wrong. Don't let ego ruin the potential for a good customer service experience. Process - After the driving test: Don't Do: Skip the hug - it's not very professional and a lot of folks aren't comfortable hugging a stranger. Do: A professional congratulatory handshake would be much preferred and more business professional. Do: Include in the email with the certificate a "thank you for using A-1 Driving School. We know there are several options and we appreciate you choosing us for such an important milestone in your child's life" On our way out, I asked my child if she thought the experience was condescending. She said yes, but that was the way we were talked to throughout the 8 hour classroom session, so I was used to it. Up until the driving test, I had been giving glowing reviews to other parents looking for a driving school. I only wish the last step could have been a positive one.

So ms Tracey good Instructer gave me good tips she very strict too if your children need help being…read moreon time they will learn lol one thing she is patient

Excellent instruction. Wish they would have been able to teach manual transmission as well. But…read morehappy enough to send another kid here.

911 Driving School provided a great learning environment for my 15 year old son. He passed his exam…read moreon the first try and learned lots! I'm grateful.

Responsible, courteous and flexible to work with. My son and my daughter have taken drivers ed with…read morethis agency. I recommend their services to anyone.

Terrible experience with a teacher who rushes through the classroom portion and then is difficult…read moreto schedule with for the driving portion. The teacher laughed at students whose parents had paid for more than the minimum amount of driving hours. That really should have been our clue to leave. While in the car with my child, he yelled constantly, grabbed the wheel repeatedly, berated them for having little experience behind the wheel, and spent the majority of his time on his cellphone. They came home after one driving lesson (which he showed up for 1/2 hour late and then brought our child home after 1/2 hour, the agreed upon time was one hour) in tears. We called to tell the instructor we were cancelling. We've since signed them up with a different school.

Oscar's provides an in- person classroom option, comprehensive curriculum, and accommodates behind…read morethe wheel drive time quickly once classroom potion is complete. My son was able to take the class and complete driving within two weeks. Instructors were kind but serious, and provided constructive feedback. I appreciated that they required the students to develop a driving contract and review with their parents/guardians and sign. Although a longer drive to Monroe for drop off from Charlotte, it was worth it.

The instructors at this school pride themselves on belittling students and threatening them with…read morefailure. The anxiety my child experienced after these classes was unacceptable and when Greg was told that my child was doing his best, Greg made attempts to talk down to us both. Safety is also a concern as students use breaks to openly vape and vagrant people frequent the parking lot attempting to scam passersby. Highly recommend seeking out a more balanced and compassionate school.

I would not recommend NC Professional Driving School. Sammy did not show up for my son's first…read morebehind the wheel lesson. The morning of he texted me saying he would be a few minutes late. We waited for 45 minutes and he was a no show. The second lesson he changed the time of our scheduled appointment after I texted him to confirm the time on the day of the appoinment. This happened again on my son's second behind the wheel lesson. He changed the time and then was 15 minutes late. He had another student in the car for my son's second lesson and my son's second lesson was driving this other student in the car from Huntersville to Mathews to the student's home. My son said he was not comfortable with the way Sammy spoke to him, more yelling not teaching. My son also informed me that Sammy would be on his phone and texting during lessons! I believe this because day of 3rd behind the wheel I was texting with Sammy and then called him and he answered while driving in the car with a student giving a lesson. I know because after speaking with me for a couple of minutes and me expressing that I was unhappy with his services he told me he was giving a lesson and had to "pay attention" to his student driver. I chose this school based on reviews and that they had a self-paced online teen course. I would highly reconsider using this school for the driver's ed teen education . They are unreliable and do not communicate well. Please take the time to read all reviews and do not make the same mistake I did. Sammy apologized for the way he spoke to me and explained he was having a bad day and has students all over Charlotte. If I am paying a premium of $428.00 I expect the owner to be professional and not make excuses for his disrespectful behavior nor his lack of being able to schedule appointments correctly. He does not respect other people's schedules or time nor does he model safe driving by texting and speaking on the phone during lessons. The lack of respect for my time, the lack of safety while driving and the way he spoke to me were only part of this very unpleasant experience.

We had only 3 weeks for my daughter to get her permit. She attended Sammy's online class, passed…read morethe written exam, and got her behind the wheel time in within our short timeframe. From the first contact, Sammy responded quickly and was a pleasure to work with. Professional Driving School employees went out their to accommodate our limited timeframe with great communication and effective instruction. My daughter passed both the written assessments from the driving school and the NC permit exam on the first try. We highly recommend this driving school!

Excellent with my son. Very kind, efficient and affordable. I highly recommend 1St In Class…read moreDriving School.

From the owner: Here at 1st In Class Driving School you will get the BEST Driver Training Program!…read more Our mission is to provide our students with best curriculum and teaching them the rules of driving in a stress- free environment. We are assisting students of all ages with their driving goals! We provide the permit and road test to our students! This saves time at the DMV and takes away the stress of waiting to take the test at the DMV! We have no hidden fees! We have provide point reduction classes for students who need to reduce points on their driving record. We have Teen Driver Training Classes twice a month! We are the Cheapest Third Party Tester in our area! We offer the AAA’s RoadWise Program for mature drivers over 55 years old.