I'm not one to complain. I've travelled for work for years and understand things happen…read more That said, something needs to be done about the Hampton Inn in Alexander City, AL. My son is in the Army and when he gets to come home and visit, we put he and his wife at the Hampton Inn. We've had several issue with reservations and the lack of apparent training of the front desk staff; but I feel I need to bring up our experience this week: 1. Sunday, 1 June - I check my son and wife in, asking for a room from Sunday to check out Wednesday. It took the front desk person about 15 minutes to figure out how to do that and she eventually got help from what appears to be the housekeeping manager. 2. Monday 2 June - (I paid for the room), I get a call from the front desk asking why there is luggage still in the room. I replied that we got the room through Wednesday. Front desk person had no idea what to do and had to call me back about an hour later. 3. Meanwhile, they get locked out of their room and once again the front desk person can't get them another key. 4. I get the call back from the front desk person who tells me that they can stay tonight (Monday), but will have to check out and back into another room on Tuesday as the room they are in is reserved for Tuesday night. 5. Tuesday 3 June - I go to the front desk to recheck in for Tuesday night. A different front desk person can't handle this and has to call someone to help. After 10 minutes, she says we don't have a room for Tuesday night and there are no rooms available. So now I have no place in town to put my son and his wife. 6. This is either complete lack of training or incompetence by the front desk staff or each front desk person was not being truthful just to get me out of the way. Regardless this is really unacceptable and has really put us in a bind. I'm going to have to send my son 30 minutes away to get another hotel for tonight and I can assure you it won't be a Hilton brand. I worked as a front desk and a night auditor for hotels while I was in college and these tasks are not rocket science. Bottom line, this is extremely disappointing and inconvenient.

Had a reservation through Booking.com the lady at the front desk was very rude. She said we have…read moreproblems with Booking.com and you don't have a room.. Not I am sorry for this problem just we don't have a room very rude. I will never go back. Terrible service. Because of this person Hampton/ Hilton has lost this customer. I will spend my money somewhere else.

This motel is the most disgusting place I have ever been to in my life. The owner constantly…read moreberated me and called me a "lazy, no good, stupid American". The rooms smelled like mildew and the owner kept peaking through the window and looking at my wife whilst she slept. The owner did give me towels and water bottles at my request which is why I gave this motel 5 stars. Thank you have a good day.

The air conditioner must not have had a good filter because the room was damp and dewy. The hallway…read moresmelled a bit like urine, and the coffee tasted like toilet water. Other than that everything else was acceptable.

My normal hotel was booked so I had no choice but to stay here. Definitely not worth the price!!!!!…read more Couldn't find the clerk to check me in. Stood there a good 5 minutes, then I had to call her on the phone to come get me checked in. After checking in, got the only cart they had. DISGUSTING!!!! Put it back and decided to just make 2 trips back to my vehicle. The room was just OK. I felt the big icky factor when I seen someone's pubic hair on the floor and in the shower. Ugh. Thank goodness I always travel prepared. Lysol, shower shoes, house shoes, my own towels, pillow and quilt. I don't use anything of theirs. And I never put my feet on their floor. Slept pretty good with the help of my Unisom. Breakfast. Well don't expect anything. I understand COVID has impacted all hotels. But this place was way under performing in that department. All you get is coffee, juice and a muffin. No cereal, no milk, no fruit. If this wasn't the last hotel room I. The city, I wouldn't have stayed here. They could do better. Much better. Now the staff members I did get a chance to interact with per pretty nice. I won't stay here anymore.

Staff were friendly here but I'm thinking that's about it. The rooms are basic and partially clean…read more There aren't a lot of hotels in this town and for my family reunion some of us ended up here at super 8. I saw a roach first night staying there. I was booked for 3 nights using Hotwire so you know I'm not getting my money back. They did not offer to spray. The rooms need an update and a cleansing badly. Front office staff lowkey kind of lazy too. They barely wanted to refill the breakfast and they struggled with the laundry and giving everyone fresh towels. I used to stay here coming back and forth with family visiting Alabama but I promise you, that's the last time

Please save your money and sleep in your car before sleeping here. Pictures are only a few things…read morethat were wrong. Owner did not care about the room being disgusting. Would give 0 stats if allowed.

The room smelled horrible. I had to buy a candle and lighter to mask the smell. I killed 2 large…read moreroaches. There was no hand soap, no body wash. While attempting to relax by the pool, two housekeeping people communicated from opposite ends of the property by yelling back and forth. When I got in the pool I was told I had to leave because they needed to put "medicine" in the pool. I was the only guest there and the pool looked fine. I was traveling alone, and was put in a room farthest away from the office which made me feel unsafe. There was only one other guest anywhere near my room. The place looked abandoned. Not busy. The ice machine was broken. this place was dirty, made me feel unsafe and really needs to do better. I didn't complain to the manager because I was feeling uncomfortable and didn't want to make anyone mad.

Very clean. Good heater! And beds are very comfortable! Definitely will be back next time I'm in…read moretown

Great place to stay at. Check in was a breeze. Front desk personnel were really friendly and…read morehelpful. Check out was a breeze. Room was beautiful and clean. Would definitely recommend. Will be back to stay if ever back in town.

We stayed at Wind Creek Wetumpka a couple of months ago. We checked in and noticed dog poop in the…read morefloor of our platinum suite. They treated it like it was no big deal. I wrote the corporate office and never received a response. We went back again and spoke to someone about our experience.....once again, no concern from anyone. Wow.....we wrote of over $60,000 in losses from there in 2025. They definitely do not care about people who spend a lot of money there.....wow

Heritage house was a wonderful experience that one would need to have at least once. The small town…read moreof Opelika, Al is the most hallmark city ever and has so many great things to do. Coming from A big city with too many people with too much hustle and bustle, it's a nice slow down. But this beautiful bed and breakfast, which was a first for me, was a great experience. All of the nostalgic/historic furniture and motifs were a very unique view point of how society looked In years past. The owners Dani and Leif were super nice and accommodating. I hope more people will support locally owned and operated businesses like this for historical restoration buildings. FYI, there is a pinball/ video game bar that sells comic books in town and a speakeasy. Very, very lovely people and must go to place on your list. If I'm in the area I will be coming back again.

We love staying here. Clean comfortable and a lovely breakfast. You will not be disappointed.read more

I return here often whenever I am in town. I am a history buff and I love historical feel of this…read morehouse. I love that this place is peaceful, quiet, and lovely. She has a fridge in the kitchen so you can bring your own snacks in. There is a Keurig coffee pot bring your own specialty creamer or use the one on hand. There is a small town steakhouse around the corner

This is one of the most classy & historically aesthetic B&Bs. The owner (Ms. Tena) is an absolutely…read moreprecious & sweet Southern belle! She makes you feel like you are at home & you are supposed to be there! This place is a blessing! From the time you pull into the parking lot, a sense of peace overwhelms you & it is indescribably comforting! I stayed there for almost two months while I worked in Talladega. If you ever get a chance to go that way, I'd strongly suggest you stay at this magnificent place! You will not regret it & you will definitely want to return to stay there again! Thanks again, Ms. Tena!

This is December 2025 and this Homewood Suites by Hilton beautiful location a lake behind the hotel…read morewith geese and ducks. Shopping malls, and restaurants all around you.

I recently stayed at Home2 Suites by Hilton Montgomery EastChase from July 5-8, and I want to…read morerecognize two exceptional employees: **Ronesha Woodbury**, Front Desk Agent, and **Shawana Marshall**, Front Office Manager. During my stay, I experienced a family emergency that required me to move to a larger room and find accommodations for my 1 1/2-year-old granddaughter. Although the hotel doesn't normally provide baby cribs, Ronesha and Shawana worked together to make everything happen. Their compassion, resourcefulness, and genuine concern for my family's well-being were truly remarkable. When I first checked in, my room had a strong smoke odor. Ronesha immediately apologized, found me another room, personally verified the issue, and even helped me move my belongings. Throughout my stay, both she and Shawana regularly checked in to make sure everything was going well and to see if I needed anything else. Outstanding customer service has become increasingly rare, which makes experiences like this even more meaningful. Ronesha and Shawana went far beyond their job responsibilities and turned a stressful situation into a wonderful experience. Their professionalism, kindness, and commitment to serving their guests are a true reflection of Hilton's values. Thank you both for making such a lasting impression. Because of your exceptional hospitality, I look forward to staying at this Home2 Suites again and will gladly recommend it to others.

Home away from home. We stay here every year for Mother's Day and our annual Mother's Day Casino…read moretrip. No dog sighting this year. You are still one of the best looking facilities despite your age. And, you have the best front desk people all shifts! I finally got up for breakfast. Everything was so nice and stacked up! Waffles, boiled eggs, cheese omelettes, grits and fruit! Thanks HAMPTON. You feed me and I slept good. Y'all already know, see y'all next year!!

First impressions:…read more --clean and comfortable feel hotel --cheerful and helpful staff --surprisingly empty lobby when we arrived and at breakfast the following morning (Thursday afternoon/Friday morning) Check in was "oh--so-easy" electronically ....except I simply could not get my "smart phone" key to work...but desk clerk politely provided me with a hard card. In fact....the obstinate App was the only down part of our stay (even the receptionist at the desk couldn't get it to work)....no biggie unless you insist on "no contact" check in/out. Apparently there is a casino just down the street....but we were here just as a stop over on a longer trip, so our interest was comfort....and we got it. Our room was spacious, roll-in shower was great (water pressure could have been a tad stronger - but temperature was easy to adjust and steady. Beds (2 Queens) provided a welcome respite from our day-long drive. Firs with a soft top and 4 pillows each. Hotel is close to the very quaint town and some good restaurants for dinner. You have your choice of local sports bar (totally jammed beyone capacity and beyond our care), Fast-Food, Mexican, Chinese-Asian-Thai, and others, plus a very nice Deli just down the block. In-house complementary breakfast was plentiful, varied and hot...or cold if you want just fresh fruit and cereal. Eggs-meh, sausage patty-yummy, flavorful home fries had a slightly "sweet hint" I could not identify, coffee was tasty and hot, oatmeal spooned very creamy....and the other offerings will have to be sampled on another visit