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15 years ago
Nigel and Simon are all too happy to please when you are negotiating a purchase, BUT THE AFTERSALE service is absolutely dire, i advise that you steer well away from this franchise read more
1180 Aldridge Road
Great Barr
Birmingham B44 8PE
United Kingdom
0121 360 4200
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http://www.alexandervehicles.co.uk
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Laurel Motor Company
(5 reviews)
Bought Nissan Qashqai from these people. Never told me that…read moreCar has reconditioned gearbox. Car was sent with worn tyres and brake pads. Called DES (owner/Dealer) he send £200 to change 4 tyres and £150 for brake pads. After using car for few weeks car started complaining on transmission and Struggling in Roundabouts and junctions to move fast. After calling 100 times Des arranged car to be picked up and fixed. Then I came to know car has reconditioned gearbox and need rebuild again. He kept car for 1.5 months and again chasing everyday, unfortunately he never picks the call because he know he is a CHEAT! Sent me car after 1.5 months which was fixed by some cheap garage in london who only give Fake warranties of 6 month. Never use this dealer is my recommendation. They are cheats.
Don't buy from this dealership, great at purchase, appauling aftercare…read more We were shown around the vehicle virtually by Harley (boss' son), agreed a price, picked up the car from Les (owner/boss). All was fine, but there was told there was no AA warranty as stated on Autotrader, but Les told us if we have any issues, just to get a quote locally, as we are 100 miles away and he will pay for the repairs. A month later we realise the air conditioning is not working (bought vehicle in winter, where we were assured by Harley it was working). Looked into this, to find the fuse for the A/C had been removed and the system had no gas in it. Rang Laurels on at least 6 occasions, each time to be told someone would call me back, but received no call. Left an email with Harley no response. Left a message on the online form, no answer. Eventually got through to Harley once he was back from one of his many holidays, after several more calls, he asked me to get quotes. After ringing every company that does re gassing in the area, the best price I could get was £100. Harley eventually agreed to pay £50 by text. Took the vehicle to be re gassed, only to be told there was a break in the pipe, the repair and re gas were to cost more than £260. Texted, called and emailed Harley and got no response other than his Dad was not around. Sent a final message, email and message on site and over 2 weeks later still no response. In summary I have received nothing for the £260 repairs to our vehicle, not even the £50 promised. Have complained to Autotrader, Trading Standards and my bank and still nothing from Laurels.
W D M Cars
(2 reviews)
For anyone with a Mercedes you'll know just how expensive parts, servicing and repair bills are…read more Well, the next time something goes wrong with your Benz check out WDM in Perry Barr. Here you will find a service team who are former Mercedes main dealer technicians and really know there way round the cars of any age. The beauty here is that you get a quality of workmanship of a main dealer, without paying main dealer prices. With the change in the law on servicing your car in accordance with your warranty this means you're no longer forced to take your car to a main dealer for scheduled servicing you can take your merc to WDM who'll do just as good a job if not better for a fraction of the cost. Wayne is the boss and there's nothing he doesn't know about Mercedes, he's been in his game for decades. Wayne also sells mercs and at the time of my visit there was an impressive range from large gas guzzlers to an 05 plate SLK for £5995. All cars come with a warranty.
Well done to Wayne and the team for providing an excellent service regarding my recent purchase of…read morea C220 cdi. They offered a no pressure sales environment and left me time to fully assess the vehicle. On the day I picked it up it came with fuel and a full first class valet. Had a minor issue with a/c needing to be topped up after a couple of weeks, but again dealt with very professionally. I would definitely recommend them to anyone considering buying a Mercedes or looking for someone to service and/or maintain it.
Chase Car Sales Ltd
(1 review)
I brought my first car from this dealer in 2010 and the after care was amazing. I part exed the car…read morein 2012 I wouldn't go anywhere else the sale staff and the mechanics are amazing Bellissimo
From the owner: We are the largest independent used car dealer in the area, we always have over 80 Quality used…read morecars in stock of all makes and model, that are prepared to the highest standards. We also have our onsite workshops for all makes servicing and repairs.
M S Trade Centre
My Daughter purchased Peugeot 206 from M.S.I. Trade Centre in Birmingham…read more The vehicle was purchased with a new MOT carried out on the day of purchase. As this had a new MOT we assumed that the vehicle was in a roadworthy condition. As it transpires the vehicle had a serious steering defect. A second MOT carried out 2 weeks after purchase by a well respected MOT centre informed me that there was a serious defect on this vehicle and this vehicle was not safe to drive. Buyer Beware !!!!!!
From the owner: Family run business supplying top quality cars nationwide. All cars supplied with MOT and warranty…read more Part exchange and finance available.
Kingstanding Garage
(6 reviews)
This is a MOT and service centre that also sells a small amount of cars. I've bought my last 2…read moresecond hand cars from them in the last 7 or so year. One car eventually died, but the other one is still going strong. I also take my car here to be serviced and for the MOT. When work has had to be done on the car it is always done to a good standard and the prices are always agreed in advance, so there are no surprises when the bills comes! This place is busy, so it's not always possible to drop by and get the work done there and then - even if it's a minor job. Having said that, if you pop in or call you can normally arrange a time for either later that day, or at worst for later that week. I recommend this place if you need an old car looked after.
jason was very helpful i was on my way to him for my mot when my car started to blow smoke out of…read moreexhaust ,thought just great thats all i need anyway got it to him he said dont worry i will sort it out while your shopping, came back about 45 mins later car moted and smoke prob fixed ,great job jason and kingstanding garage,cheers dave kingstanding
Boldmere Motor Co
Offering a diverse selection of used cars tastefully displayed outside its small office building,…read morethis family-run motor dealer appears inviting and alluring upon passing, with a line of spotless hatchbacks facing out towards the high street, as if to wink at passers-by. What the passers-by don't know, however, is that behind the office and forecourt lays two additional indoor garages, home to a much broader and much more varied collection of cars. I discovered this on a recent visit to view a sporty little Toyota Celica, after selling my previous car online to a long-distance buyer. The car was priced at just under £3,000 and a member of staff took me out in it for a test drive after I'd looked round the vehicle in one of his spacious garages. The car was fantastic to drive, with superb grip and a very sporty feel. However, I disliked the staff's pushy sales banter and decided to leave it due to being unsure about the colour and condition of the interior. A week later, I spotted a similar car online for £2,250. It had a better specification, lower mileage and was in much, much better all-round condition. The staff at Boldmere Motor Company are friendly and their forecourt may be enticing, but be warned: the cars here are overpriced and you're likely to find a much better deal somewhere else.
I recently contacted Andy at Boldmere Motor Company about a VW golf he had for sale on behalf of a…read morerelative. I was a long distance buyer and only able to view the car on the internet. Andy gave me, what turned out to be, an honest appraisal of the car, and was happy for me to place a holding deposit on the car to allow me to travel to see it and agreed to have it M.O.T'd before my arrival. Upon physically seeing the car, it did not disappoint and was prepared to a high standard and drove well on test drive. My relatives requirements changed in terms of the vehicle she was looking for and I did not go ahead with the planned purchase of the VW Golf. Andy returned my deposit without any fuss and was what can only be described as a gentleman in the circumstances.
Colliers Erdington
I have been using Colliers for years. I bought my first Land Rover from there a V8 Discovery. Oh,…read morehow I loved that car. The team here kept me rolling by servicing my pride and joy and keeping it in tip top condition. I am always impressed with the care and attention to detail shown by all the staff. After a visit my car in returned, fully valeted and smelling sweet. Being a Land Rover, parts can become expensive the older the vehicle gets but the service team to their best to keep the costs down. Friendly, helpful, professional are just some of the words I'm happy to use to describe the team. Lorraine on the service desk is particularly helpful, she's very good at her job and makes paying the bill less painful. Keep up the great work.
Blackhorse Car Sales
Accompanied my son today as he went here to get his new car. Always suspicious of car salesmen, as…read moreone is, I kept quiet as my son did the talking. As it was, I didn't need to worry. Staff were helpful, informative and, what appeared to be, open!! The quality of the stock is outstanding and well kept. I might have a look in here when I next change. Son was happy with his new Mercedes SL though..(I hate show-offs)hahaha!
Selly Oak Motor Company
Selly Oak Motor Company has an emphasis on quality products but at prices which are not out of the…read morereach of the everyday resident of the area. They specialise in used cars and although at many used car dealerships you would expect to find a load of clapped out old bangers, there is a surprisingly good selection of cars on offer. They seem to have good honest staff which, as such, allows the customer to feel confidence in their purchase, after all buying a car is not a decision to be taken without due consideration. They also offer things like part exchange or an MOT service, so a trip here gives you more than one option and with the offer of finance it may make a car you thought unaffordable achievable after all!
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I booked a full car service with this garage and motor dealer. I was impressed with the customer…read moreservice when it came to making a booking over the phone. All aspects of the service were explained to me, and I was asked whether any additional work needed to be brought to their attention. A confirmation email was received following my booking. The excellent 5 star customer service continued when it came to the day of the service. A phone call was made to me to inform me of the additional work that needed to be carried out, asking for my permission for this to be done after dropping my car off. They then telephoned me to let me know my car was ready for collection. When it came to collecting my car a breakdown of the work carried out was given, including future work that required to be carried out was explained to me fully. A visual health check document was given, so I could clearly identify what work and checks had been done on the car. I wouldn't hesitate to return to this garage again, and would recommend to friends and family.
my car has been in to them a few times for service and been ok, last time it was recalled for a…read moreboot switch, when i went out to the car park to leave i was surprised to find the switch hanging by its cables from the back of the car! Had an engine fault while 150 miles from home and limped to a dealer in Hull. Dealer called BSM in Lichfield to get the codes for computer as I didn't have the service book with me, we were told it was not possible to get them from my file as it would take too long! Girl on phone was rude and abrupt. Then ended up speaking to sales manager as service manager was out, only to be told he could do nothing and stated that I had not purchased the car from them. Ended up being recovered from Hull. As I had been a customer for the last 5-6 years (my car and my wifes) I found this level of "service" unacceptable, and they have now lost a customer
Good garage with very polite staff.A lot of people from work take their cars for its mot here.read more
Always been a very friendly garage. Always willing to help and put the customer first. Nothing is…read moretoo much trouble for them.
I can't believe I haven't come across this outlet dealer before. This would be the ultimate present…read morelist to give to someone, an item from here would go down very nicely. Located opposite Selfridges this is just exquisite. I walked in and the assistant was happy for me to just walk around and view what's on display. This is extravagant to say the least, and you feel like footballers and mega rich clients frequent here. They sell top range cars and motorbikes. They even have a Ferrari, in red which I have never actually seen before. Look out for the American Iron Horse, 1820cc custom chopper bike in the window, at £24,500 it's one of the cheaper items in here. I was amazed at the open top motors on display, shame they wouldn't take me for a drive (to Italy...) The opening hours are Monday - Friday 9am-6pm, and Saturday 10am-4pm. Overall a nice show room which I think Birmingham is lucky to have. Worth a visit, with a millionaire.