Absolute worst experience ever. If something goes wrong they will leave you to live with their mess. Have filed a claim against them with the consumer protection agency(which is a long process). They had 4 months and 5 attempts to install the carpet it was still not installed properly. It is still only laid temporarily with most of it not stretched or tacked down fully and visible seams showing. I also still have doors off that they removed and were never rehung. I was told there was a manufacturing defect with the first carpet after they laid one piece and I have the same issue and visible seam problems with the second one. I removed over 400 staples that were left sticking out on my stairs after they removed my carpet but left the exposed staples and rolls of carpet lying around. There was no follow up from the store manager to resolve things. I had to contact them repeatedly to follow up about what they would do next. After 4 months I wrote to head office to get my $9000.00+ back and the carpet removed so I could use the money to get flooring put in by another company. They wanted a 6th attempt to lay the carpet or are offering a partial refund. They don't carry the flooring I want and we're not able to offer me anything that matched it but want me to keep looking for something else from them. I feel that they abused my willingness to give them a chance to fix their mistakes and either they are trying to take advantage of a person with a disability or perhaps they just treat all their customers this way. read more
