This place lost me as a client just from my first interaction with them.
The doctor and the girl who greeted me were friendly and polite. The woman who seemed to be the owner, however, was not only unfriendly and cold, but totally seemed consumed with trying to sell stuff rather than genuinely help me as a customer and answer my questions/concerns. Aka, uninterested in her customer's wants and needs.
Instead of providing information I was requesting in regards to getting my eyes checked, I was told in a condescending voice that it's a "regular procedure" instead of explaining what would be done. When I asked for some information in regards to fitting glasses, she refused to give me any information unless I paid money of bought glasses from this location.
Mind you, if all this was communicated properly, I would gladly give you my money and even buy from your location. Since the communication was utterly unpleasant, however, this place lost my business and any chance of referrals. Too bad. read more