And get a hold of any of these guys keep getting the running around trying to make payment can't even get a hold of him to do that no one on site ever sign on the door saying that they'd be back in a month that was two and a half months ago Liars just want to sell your stuff from out from under you read more

My son and his friends rented a storage unit to keep their stuff in over the summer before returning to Texas Tech for fall 2021 classes. We returned today to move our stuff over to his apartment only to find lock cut off, the unit ransacked, and about $700 worth of stuff missing. Maintenance man reported other units had been broken into and there were no security cameras installed on the units. I left a voicemail with the front office and still have not heard back from them. We have also filed a police report with the LPD. I'm not impressed with this place or customer experience. I will follow up on this post later.... read more

All American Storage - Ransacked storage, broken into by thieves - Self Storage Near Me - Lubbock, Texas

Super nice managers, the property is well maintained and secure. Prices are very reasonable. Would highly recommend.

If I could give this place -50 stars I would. This has been the worst experience of my life. First month here I rented a storage unit, was told a number. When I went to move my stuff in the next day, there was a lock on the unit. Despite me being there during business hours, no one was in the office. Called and waited for 3 days to move in because they forgot to remove the lock. Second month here, my unit gets broken into. It has been three days since this incident happened. It is Wednesday and I have been calling during business hours since Monday, no answer. Now I have been waiting outside of their office for two hours because they are "gone to lunch" and still, nobody is here. On top of it all, I cannot access my stuff because they have put their own lock on my unit and nobody is here to remove it. I will never give this company my business again. read more

Could not have asked for more. Safe, clean, well-priced and the couple that run it are so pleasant and accommodating! They sent me a BIRTHDAY card! Thumbs up all around. read more

The best storage unit I've ever rented from. So you ask, how much difference is there in a storage facility? A LOT! First of all, George the owner goes above and beyond customer service. He cones to check on you, has supplies and moving equipment that he let us use free of charge. Also, I've never rented before where my rent didn't start to increase after a few months. The storage facility feels safe and as a woman, I appreciate that. He also has dust curtains in his he units. If you know Lubbock, you know that you can live in a hermetically sealed house and you will STILL have dust. Yes, we had dust in our storage unit but it can't even imagine what it would have been like somewhere else. Best storage facility and owner ever!!!! read more

You may think that all storage units are the same, but you are very wrong. The day I went to get a storage unit I met George, the owner, and he was helpful and kind. He rented me a storage unit that was affordable and was eager to help in any way he could. They have brooms for all their tenants to use, and they have three storage units full of things for your accessibility -- hand trucks, etc. When moving my items out, his daughter was eager to help (it must run in the family!) and she was so kind. I was sad to leave. They also offer dust drapes which are MUCH NEEDED in Lubbock, TX. All of my stuff stayed safe and free of critters and bugs for over a year. I am so glad I found this company, and if I ever need storage again in Lubbock I will only go here. read more

I don't know who they have at the front desk, but it's very obvious she knows nothing about the storage units. I saw online that if you paid for 2 months up front, it would be 75% off. I called and she knew nothing about it. I asked her what the normal price was without the 75% off and she said she didn't know what the prices were. I called a day later and it was a different woman, sounded older and like she knew what she was talking about. I went in to rent a storage unit and it was the same girl at the front desk as the first time I called. She messed up stuff with my debit card, kept getting the prices wrong, and didn't know anything about the unit. I rented anyway, paying 2 months in advance so that I could get the 75% off. A month later, I get a bill for July even though I paid for all of July. So instead of paying $50 for two months, I paid $90. It's difficult as a college student who lives out of state and I went here because of the good reviews, but I will never rent here again unless they hire different people who can give me information about the unit instead of multiple "I don't knows" read more

The owner does a great job of working with short time student renters. He goes over the contract giving them a "street level" explanation of what they are signing and what they are responsible for. As a parent, I highly recommend this place. read more

The prices are amazing and it's a plus that they are units that are in very good condition. I really don't think I could have picked a better place. Oh and the owner is such a sweetheart! It was my first time buying a storage unit so I was really nervous walking in. However, he was very kind and patient and I felt at ease when we was showing me the different sizes and how everything works. I'm going to stick with this storage place for a very long time! read more

We were so pleased with our experience. George went above and beyond to help us with the correct sized storage unit. We only needed to rent short term this time. He was friendly, helpful and our deposit was returned promptly with a coupon for future use. It was well maintained and secure. We would highly recommend them and use them again if we are in the need. read more

Such nice owners! Clean and safe storage unit. They sent a card on my birthday with a scratcher. Affordable storage. Never had any problems. We got a bigger place and when we cleaned our storage unit out they gave us our deposit on the spot with a coupon if we ever returned. 10/10 definitely recommend. read more

Amazing customer service! Super helpful & friendly over the phone. My son dealt with the owner in person and said he was "awesome"! Drove them around the facility, gave them bottled water and overall excellent service!! Would definitely use them again & highly recommend this place!! read more

Great rates and everyone is incredibly friendly and willing to help you with anything you need. I would definitely use them again.