Extremely rude and unprofessional. When they make a mistake, they act as if you have no right to be…read moreeven a little upset or concerned about it, I had already sold 200 books (out of 1000) when we discovered that there were pages both missing and duplicated in some of the books... we had no way of knowing how many were sold that way because they were already gone of course. When I came to point this out to them 4 months after the job was printed, they just laughed, like it was real funny. This was a printing job that cost me over $6000. They literally did not care. I could not make them understand or even accept what a major inconvenience this was. They literally acted like I was a nuisance, bothering them. I just can't imagine any professional business behaving in this manner. Never again.

Horrible customer service! Rude and disrespectful. And this attitude pervades everything they do,…read moreevery interaction. It's like they hate the business they're in.

Quality personalized service…read more Good value for your money Same people working there so you feel you know them and can trust them The staff are very polite and efficient and and assist you with your needs It's a Local business unlike a chain who is more interested in selling you stuff than giving you quality service It's a small space so it feels intimate like the old days You can park on St. George's and walk there I have always felt I got the best service no matter how small my job is Definitely recommend them

Wow, I am very frustrated. Took a project to be bound back to SIR after getting a sample made…read more Discussed price, which he promised to honor when I made the sample. When I returned, he told me the price was much higher. I told him the price we agreed to, and he shrugged and gave it to me, as though it hadn't been discussed beforehand. When I arrived home, I realized that half the books were made out of order! I will NOT be returning, and will not be recommending this place.

Absolutely perfect service. Fast and excellent work. They printed my poster in less than 24hr,…read moreright in time for my conference. On top of that I found them to be just really nice people (I dealt with Jeff: 5*). I would rank them 6* if it was possible.

Loren went above and beyond multiple times with the prints for our wedding. He even reprinted our…read moreseating chart, which I had sent in the wrong size format and didn't charge us for the unused original. Good people, great service

Short and sweet - all I've got to say is that the staff working here are friendly and eager to help…read moreyou out. They answered some questions for a real small job that I had, got back to me super fast and printed my labels in a day. I was so happy, I am looking forward to using them again for future projects.

If you're looking for a professional, friendly team to support your printing needs - look no…read morefurther! I have worked with TPH team at 608 Hornby with my previous company, current, and for personal needs. No matter the project, size, or timeline - they are up for the challenge. Thank you to Lisa, Kim and team for their dedication and work. It's hard to find people like them.

I just came in with a rush order, as I needed updated business cards for a meeting with a Japanese…read morecustomer (who traditionally exchange cards...which I only learned 1 hour before the meeting). Tom was incredibly helpful, printed the cards for me and had me on my way in less than 20 mins. Wonderful customer service from a local shop...who didn't even want to charge me a rush fee until I asked them to. Couldn't recommend more!

Service was fast, product was excellent quality and Tom was very pleasant to interact with. Highly…read morerecommend!

Whoever answers the phone is rude and doesn't know how to say goodbye to customers. just yes and…read morehangs up mid sentence lmao. their prices are outrageous too. just go to staples lol

I had a terrible experience with this company, unfortunately. Some staff in particular really need…read moreto work on their customer service skills, especially over the phone.

Wow. The customer service here is outstanding. I came in looking for a few specific items. I ended…read moreup speaking to 3 separate sales people, cuz I kept forgetting to ask about certain things. Each one of them was so nice and helpful! Plus a great selection of art supplies. Highly recommended!

I had a very disappointing experience at the Opus store on Granville Island. The two young women…read moreworking at the front desk on Friday, May 15th, showed a noticeable lack of customer care, professionalism, and consideration. Their attitude came across as dismissive and self-involved, making the interaction feel unwelcoming and frustrating. Basic courtesy and attentiveness were clearly lacking, which reflected poorly on the store's customer service standards.

Every time I have shopped at this location, I have always been warmly greeted by friendly staff…read more If you need assistance with anything, they are there for you. This location isn't as big as Granville Island, but I can always find what I need here. Prices are competitive, but don't expect them to be cheap. They sell higher quality items then your local craft store. That being said, I don't feel that they are overly expensive for what you are getting. They have a good selection of Alcohol Inks and Mica pigment powder. The powder lasts forever, as you only need a small amount. Cashing out is also easy and staff is genuinely really nice and laid back. ( Try to remember your own reusable bag as they only have paper ones ) They also have a good return policy - but as always save your receipt for best results !

Overall I find Opus a bit over priced, as I can find a lot of the products other places for less…read more However, it's still a great store. Where else can you find all these amazing art supplies under one roof? Nowhere I know of. Plus, the staff are awesome. So helpful, and always letting you test out items before you buy. Looking forward to my next visit here!