Ms.kela is always helpful every time I come in she's very nice and friendly and always smilin.

Everyone there is so friendly and helpful. We've purchased two mobility scooters, a couple of scooter car lifts and a lift chair from them and it is our "go to" place for all our handicap/mobility needs. The store is well stocked and they will gladly assist you in finding any special needs items. Just an overall very nice, privately owned, local business. You won't be disappointed. read more

All Medical (AM) bent the new power wheelchair just issued to my veteran husband and while responsible for transporting it to their shop for repair. Would not own up to it- we had to point it out and then call the VA to get it repaired. Since then, we made the effort to rely on Performance Medical. Recently, we had a wc inspection with Performance Medical because the wc battery died on a $400 gel battery. Performance Medical (PM) came out and their professional tech thoroughly inspected the chair, finding the battery charger had failed also. Once I made the request to the VA, it was less than a week that the VA approved a Purchase Order and Work Order for to Performance Medical to go ahead and order parts and subsequent repair. PM called to acknowledge that they received the appropriate form to order the parts and we should expect to see them on Friday. What happened next was completely bizarre, if not unprofessional and even perhaps deserving of having the IG find out what is going on - because All Medical tech showed up at our house, out of the blue - and expecting to replace the battery (only) without ever having had done an inspection of our chair and without any knowledge of the bad battery charger which also was part of our work order - this on the SAME day that the order had JUST been approved and faxed to Performance Medical for fulfillment by the VA. Candace alluded to the repair tech was send 'today' to do the inspection. I told her I had already questioned the tech about doing an inspection before he just changes the battery and he answered that he "wasn't sent to do an inspection, only 'change the battery" - to which Candace responded that All Medical's "inspection process" as "just changing the battery first and see what happens" because, in her words "90% of the time changing the battery fixes the problem" - Well, indeed, in this case, changing the battery only WOULD fix it albeit TEMPORARILY - because the NEW $400 replacement battery would die AGAIN and would STILL need replacing because of the BAD CHARGER that All Medical would never actually get to diagnose while fulfilling orders for multiple gel battery replacements -- because All Medical doesn't do a proper inspection FIRST and are apparently just happy to bill as many redundant parts to VA as possible without addressing the genuine source of the issue. Fortunately, the AM tech came ill-prepared, lacking the proper tool to access the battery -- so he left - saying that if we knew we had a bad battery charger, he shouldn't be there to change the battery until the battery charger was replaced first. Think about taking your car to a mechanic - do they just change out parts or do they inspect the vehicle to see what's causing the problems FIRST? Enough - If you want competent techs and ethical, responsible people with, insist on using Performance Medical read more

All Medical used to be a great business with which to do business but in the past 1-2 years, their service has taken a nose dive. After spending a ton of money on stairlifts in our home 4 years ago, they now are no longer authorized service providers. They were willing to set up a time to diagnose the problem which I did last week but today when I called to find out what time to expect the tech tomorrow, they had no record of the appointment. Now we are starting from scratch with another company and stuck not being able to safely navigate our home. Any other company is a better option. read more

Chris installed my moms chair lift today and did a great job. He was very professional and explained in detail how to work the equipment and also showed us what the error codes would mean if we encountered any. read more

We were just driving through Columbia heading to Florida for Christmas. My husbands dad informed us while we were on the road that the tire in his scooter was flat. We decided to stop at All Medical because, quite honestly, we couldn't find any other place between North Carolina and Florida. Chris and the woman worker (I didn't carton her name) were extremely pleasant to talk to. We didn't have much info to go on regarding the tire tube. Chris went out of his way to get in touch with the Rascal people to find out what we needed. These guys were also very reasonably priced. Would highly recommend them! read more

Just a update on how my situation with All medical. Spoke with the manger and he said he can't imagine how this happened. I told him it had to do with the employee Christopher. Christopher lied tomme for over 3 months. he never sent the paperwork to my doctor o fill out. He kept telling me he sent it to y doctor but my doctor hadn't returned it. I called my doctor's office I know 4 times ti check o the paperwork, they never received it. It seems Christopher took it upon himself to make the decision as to whether I need the back back or not. He doesn't know me or my medical background, so I don't know why he thinks he's a medical professional. He's just a clerk in a store. Long story shot, Manger had nothing to say, nothing on how to fix this situation,he more or less he believed the lies that Christopher told him. He never checked with my doctor's office as to whether or not the paper was sent to the. Poor management if you ask me, he was not concerned about me getting my back brace, no concern on how to fix this situation, All he said was he doesn't know how this happened. I bought my back brace out of my money when my insurance would have paid for it if All Health would had done their job and got the paper work done and turned into my insurance. My advice, Don't use this place! Bad business practices. They're not worried about the patience. I went somewhere else and got my back brace. One last thin, Christopher has a story he like to tell about doctor's writing prescriptions: Doctor's will writ a prescription for a pepperoni pizza if it will get the person out of his office. He told me this story at least 4-5 times. This is a big insult to my doctor, who is a very well know and respected doctor in the community. It is also a insult to me. I'm thinking about talking to an attorney about this whole situation it was a very unpleasant and insulting experience. read more

I wish I could give this ZERO stars. We purchased a very expensive wheelchair for my daughter. They had no problem selling it, but the service afterwards is non existent. She has needed parts for her chair and you cannot get anyone to help. They do not return calls and when they do they act as if they cannot imagine why they did not get your message. When brakes don't work , you need the, fixed! When seat cushion wear out , they need replacing. We have been waiting for a quote for these pieces for 6 weeks. NOT ACCEPTABLE!!!!!This is not a toy, this is a necessary item that is needed for mobility. We are totally disgusted and would warn anyone to go elsewhere. This is NOT a customer friendly business. Shame on you!!!!! read more

I recently ordered wheelchair bearings for my power chair. Delivery time was stated at 5-10 business days. after waiting nearly a month, I called them. The conversation went like, "I mailed them" "Well I didn't get them", "I mailed them", "I didn't get them" (repeat X2) No solution offered. Finally the manager says if I don't get them in a few days she would re-order. I did get them 3 days later. When my son, went to put them on my chair, they didn't fit. I called them again and the response was that they were sure they mailed the correct part and there was no refund, but If I could bring the chair in they would fix it. (For an additional cost). The chair needs bearings. How am I supposed to get the chair to them, carry it on my back? I again told her the bearings don't fit and she then says, Maybe they were put in wrong. (They were not put in because THEY DON';T FIT!!!) summation is I eat the cost of the wrong size bearings. $50.00 is a huge amount for a person who's only income is Social Security. Beware of this company! They will cheat you. read more