SAVE YOURSELF AND YOUR PRECIOUS BELONGINGS AND USE ANOTHER MOVING COMPANY!!!!
I don't even know where to start with this company. It was a nightmare 20 minutes in. I was selling my mother's condo and needed a moving company to take a few items to our storage unit. My realtor sent me a list of companies, of which All My Sons Moving and Storage was the first on the list. I live out of state, so I was going to fly in for the day to ensure that the proper items where getting moved. I called for an estimate and spoke to Kirk, who told me that based on the items, I would only need 2 men, and it should take less 4 hours. Initially, I didn't think it would need 4 hours, it was less than 20 items (including y large items: bed, 2 dressers, china cabinet and couch, and 2 chairs), on the second floor and there was an elevator, but I was under a time constraint, so I said ok and made the appointment.
Agreement:
2 men/26 ft. truck/$109/hr.
Labor +1 hour for travel+18% field charge rate
$109 deposit left on Wed, April 10
Move date: Monday, April 15, 2019
I was called on Sunday to confirm the 8 am start time for Monday. The two men got there on time. They started prepping and packing things immediately, I had to go to Home Depot to pick up some boxes, so I let them know I'd be leaving out for a bit. After 15 min of arriving at Home Depot, I got a phone call from someone at All My Sons Moving and Storage telling me that I should have been given a document for my signature before the men started AND I was not supposed to leave the movers in the house alone (none of which was explained to me prior by anyone). I promptly left HD to return to the condo, only to find both men sitting in the truck smoking and on their phones. The one guy (I think his name was Kory) started complaining about how stupid the policy was because movers get paid by the hour and it should be the office's responsibility to have the document signed. The bashing of his superiors continued with him sharing that one of the owners was finally back in the office that day after his vacation. And even though, "he don't do much" he wanted everything to be done a certain way, but kept "changing stuff". With all of this sharing and sitting around after I left, I made sure to call the office and "reset" my start time to begin when the document was signed since I lost an hour.
There are entirely too many failures to state here but here are some highlights:
*Kory stated that All My Sons Moving and Storage did not make me pre-pay for their moving services because my property "wasn't in the ghetto";
*Kory kept disappearing to go smoke and chat on the phone;
*Kory asked me if I have any tools to dismantle my mother's bed.
After 6 hours, I start packing up things myself and I waited for them to try and stabilize less than 20 items a 26 ft truck before they finally close the doors and get underway.
Summary:
*Kory, who was driving the moving truck, got lost following me while on the way to the storage facility. (He claimed he followed another car).
-They did a crappy job wrapping items and damaging almost every piece of my mother's furniture.
-Because they had no idea how to pack a storage unit, I was forced to get a larger, more expensive unit in order to accommodate their ineptness (see photos).
-While standing in the enclosed space of the storage facility,*Kory threatened me when I showed him I was NOT intimidated and told him that "There is no way in hell I was about to pay over $800 for a sh*t job that went WAAAY over the time it should have".
After the encounter, I promptly stepped outside to call the
office and spoke to one of the owners. Fortunately, it happened to be the one that *Kory was bashing. After I told him about his employee's disclosure of the inner workings of his office, he knew I was being truthful. I told him I would pay no more than $500 (which included the down payment of $109).
Please do not use this company. They need a total overhaul of their movers and frankly, their administration as well. I have no idea how they stay in business. read more