The company failed to provide a delivery drop off date and time. When they called (the morning of…read moredrop off) we were expected to be there in one hour. Since we were not, we were charged a late fee (which we got out of) because of poor communication. The drivers told their boss they communicated with us - it was a lie. Their boss stated that he would look into it. When he called back, he told me directly he didn't do anything more and that nothing could be done. The delivery day was made worse because the movers did not communicate, they lied, and then they didn't repair the relationship. The credit card company denied my dispute because we signed saying it was delivered. I wouldn't recommend them - and here's why. Companies that get away with this behavior (when things don't go well) will do it to anyone. So, most things in our world work out as they are supposed to...but companies that are committed to being the best don't let experiences like mine occur without some sort of "we are really sorry about this, here is what we can do."

On 7/20/24 Safe and Easy Moving was hired to move me from my FL home to my home in GA. The movers…read morewere paid extra to box certain items in the move. During the move two items they boxed, my big screen tv and a Pampered Chef stoneware pan were damaged. The company has yet to pay for the damaged items despite it being stipulated in their contract because the movers (Wesley and another man) re entered my home after they should have been gone, and took money (which movers and company have admitted) from an ex that I was leaving- This is despite the fact they were at MY home and under contract with ME and NO authority was given to them to take direction from him. They destroyed a sofa that belonged to me (caught on a neighbor's ring camera) by moving it outside and dumping it upside down on the curb. The sofa was to stay in my FL home. The moving company have admitted the movers did this, but want to pay $.60/lb that their contract covers for damages during a move to property they are authorized to move, yet they had NO authorization to enter my home or move this piece of property. The only POA signed was for them to speak with my mother in GA. The company refuses to pay for the damages to the property I did authorize them to move because they said they want me to sign a non disclosure agreement about what they did and they won't pay until I agree to do that and accept their offer on the destruction of my non authorized property. This company has been given EVERY chance to make right by their contract and at this point, I just want to make sure no one else has to go through the horrible experience I have, and have for over a year.

Truly disappointed in these folks…read more I called to inquire about a move and they said they would come on Friday. Then they said, "No, maybe Saturday." So, I said, "Let's make it Saturday then." On Friday, at 4:30 PM, I get a call asking if they can come in a short while. I stated that, since we had agreed on Saturday, I had already made plans and was not home. "OK, so we'll do it on Saturday. But we can just do it on FaceTime. (??? not even interested in seeing firsthand???) I'll call you between 1 and 2pm, but if you don't hear from me, give me a call." What kind of business asks a potential customer to give them a call if they forget to call you? Needless to say, I never heard from them between 1 and 2pm. However, at 3:30pm I get a phone call and I stated that they were not making a good 1st impression for the reasons cited above. I was going to say, "I'll give you one last chance." However, before making my comment, and rather than apologizing or saying, "OK, let's start again," I was met with, "OK, so you know what, I guess we don't do your move." (With that response, I guess you don't.) There was no attempt to make things right. I was in sales for 20 years. This is not how you treat a potential client. Given their ratings, I had high hopes. However, given this track record, I was left with very little confidence and assurance that they would show up when they said they would and/or honor I their commitments.

Our experience with Best in Broward Movers was exceptional. We could not have asked for more…read moreprofessional service. Neil, Elijah and Noah were prompt, patient and most pleasant to work with. While moving is typically a stressful event, BIBM made our move a smooth and successful one. I would highly recommend them!!

Broken ripped and lost pieces. Absolutely the worst and won't be responsible…read more Do not use this company you'll be sorry

As someone who had extensive experience working in the moving industry in sales and dealing with…read morebrokers etc etc.. And also someone who has worked for a top notch 5 star company and 3 and 4 star companies as well.. I have to say this place needs alot of work. First, the rep I dealt with Eli who is a good kid overall hits you with too many of the we are going to do this and that and I can assure you sales rebuttles that most moving companies that don't do these things actually don't do. And while he is again an overall good dude, he hit me a million times about getting on the schedule and doing all he could but the moment the move was finally set, he completely disappeared for the most part as soon as the contract was signed and the move happened. Nobody followed up to check in and see how things went etc etc.. Not one person. That right there is a red flag and when he asked me the difference between a 5 star company and one that is not.. well there you go a fine example. Which leads me to Amelia who is the one who reaches out when confirming moves. Again very nice, but she needs to work on paying attention to specifics as Eli needs to work on as well. They are far from organized. Amelia however, needs to work on understanding and speaking English better and most importantly should actually do what she says she will do. So don't tell me you are going to do this and that when you didn't look into half if it and didn't call me back when you said you were going to either. I have the emails for record. Now to the move. The foreman Ken showed up with 2 guys at our pickup in the Miami area and delivered and unloaded with 1 guy to our destination in the Tampa area. Ken, is experienced and hard working. On day 1 his guys not so much. The one guy was supposedly experienced and worked for Bekins at a point and the other guy who it was his first day had very little energy. Very slow moving, well both of them outside of Ken. Most importantly they did not do what I was told they would from Eli and did not wrap and pack everything. Ken having experience you figured would do this but didn't. I don't know if it was cause he didn't have guys he could depend on or what cause.. My custom made oak record shelves, left untouched. My daughters rocking chair, my hamper, iron board, and a bunch of other things left to have no wrapping or packing at all!! My dining table received the worst blanket job I have ever seen!! No stretch wrap on anything. The legs were left to untreated completely. Thankfully it survived. Thankfully my wife and I and especially and thankfully her packed everything. I can't imagine what our stuff would look like if we got them to do it. Which leads me to the next thing. I was told by Eli and Amelia if we had less stuff on the day of the price would be adjusted. Well it wasn't!! When I said to Ken, that I feel Eli overestimated way too many cubic feet after I decided to move my home recording studio equipment on my own, he said yeah he did. Not a question. Eli said we had 1500 plus cuft which and over estimation is smart so there no surprises. However, when they load and I say Ken what do you think, 1000-1100 cuft (again I was in the business for years) and he says that looks about right. More red flags!!! Okay so less stuff. Where's my price adjustment!!???? Still, Ken did what he promised the next day and got on the road at 4-430am and met us up in Tampa. He had just the new guy with him who was a lot more hardworking on day 2 so I made sure I tipped them both well. They put 90 percent of everything where we asked but overall would I hire them again. Doubtful. My advice. If someone comes by and does an onsite and says its hard to determine everything cause space wise you have so much in the shed. They are not experienced enough just yet and be aware of that. Which leads me to this. Eli, if you had your own company don't broadcast that either cause I can see why it didn't succeed. Which doesn't mean you couldn't be successful at it later but when you tell people these things you give them certain expectations that when the mark is not met you look foolish. Overall, I appreciate the buddy buddy conversation etc etc But this is business. And your company did not meet the mark at all. Quite honestly this is really 2.5 stars but the price keeps you at 3.

This is the company to do business with. They are professionals, know exactly what to do and don't…read moreadd stuff just to up the price. I throughly enjoyed my move, and moving is not fun, but this group made it easy and was a pleasure to work with.

On time, great service. Nothing broken or misplaced. Close to perfect. Second time we used, would…read moreuse again.

Horrible service. I generally like to support small businesses, but this business sucks! I have…read morefurniture coming tomorrow. Over a week ago, I arranged to have this company come to remove a queen bed/box spring today. They promised to come by between 1-2PM. They never showed, so my roommate called the rep (Marcus) . . . "he forgot about the appointment and was heading to the junk yard already". He said that he "might" be able to come by after or tomorrow, Saturday. We called to confirm if/when he would be coming, no answer. I texted, no answer. How does a business operate like this?? This company only had 1 review and it was rated a 4. I took a chance because I surmised they were a small business and the price was reasonable. I should have gone with a reputable company with many more reviews. If I could have given them zero stars I would have. You know, I would have given them some slack if they had the common courtesy to call me back, apologize, and commit to making things right by honoring their commitment the next day. But no . . . dead silence! If you're reading this post, do yourself a favor and find a reputable company company with more reviews, because this company wasted our entire day today. They simply suck! Update: 9/21/19. Marcus texted me yesterday to apologize for the mix-up and for not coming by to pick up our old bed yesterday as promised. I appreciated that as we all make mistakes from time to time, and that apology was a big plus for me. He agreed to be here today by 10AM to do the pick up before my new furniture arrives. And they kept their word! Another big plus for me. They got here minutes before 10AM, again apologized for their failure to come by yesterday, and quickly removed the old furniture. Will I use them again?? Absolutely! Why? Because of how they responded to my disappointment and frustration from yesterday. Junk Removal Crew has redeemed themselves in my eyes and they will be the first ones I call when I have similar needs in the future. Thank you Marcus!

Great guys. On time. Professional. Price was more than fair. Would definitely hire them again…read more Highly recommended!!

Not only did they provide quick, professional, and careful moving, but they kept in touch in the…read moredays leading up to the move, which reduced the stress and anxiety. They did a great job and finished it faster than expected. I was very happy with them and Norbert Was very professional and courteous.

I moved from Delray Beach to Boynton Beach a few weeks ago and was very pleased with Norbert and…read morehis crew of two. Given how stressful moving is, communication is critical and this is where Norbert really does a great job. We had to switch times and he was easy to work with so that the move lined up with other vendors I had coming to my new home to install carpets. During the actual move nothing was broken, his team wrapped fragile items up properly, and the cost that was quoted was accurate. Happy to recommend Red Box!

I needed to move in a short period of time. A neighbor recommended Raul. I called him, he…read moreimmediately pick up and put my mind at ease. He asked a few questions about what I had and where I was moving from and too. He gave me an estimate. Once I had everything finalized I called him back and within minutes I put a down payment and I was all set. The day before he confirmed. The 3 guys he sent called me before they showed up. They were on time. So let me explain that on time. I heard this quote one time and it stuck with me. Early is on time, on time you are late and late well you know the rest. The guys were amazing and put my mine at ease they handle my things with care. They were professional and really nice. They moved together and got everything down in the time they said they will. I highly recommend American Family Moving and Storage. 5 star across the board. K. Murphy

America's Family Moving and Storage in Boca Raton is a moving company with a good reputation who…read morecarefully and safely moved hundreds of boxes from our home in Florida to Virginia. Raul and his team (Ainsley & Joe) were very nice and worked efficiently. Through my research I found that they are authorized by the Federal Motor Carrier Safety Administration to transport Household Goods - many movers do not have this designation. Readers should also be aware that there is another company that has a very similar name who are scammers - be careful So glad we got America's Family Moving and Storage. Thank you Raul!

Harry Harrison and his crew, Moses, Sean and Dennis work together like a well oiled machine…read more All our furniture was wrapped in blankets, so nothing was damaged. I highly recommend this mover. You won't be disappointed.

Harry is an angel!!! Called him 48 hours before our move and he showed up with a smile! Recommend…read more1000%