This life lab location is good although they have some what limited hours and are not open on…read moreWeekends. Suggest you book appointments online or use 'Save my spot' online feature, otherwise you'll wait until those with appointments are seen first.

While the phlebotomist that drew my blood was very good, polite, helpful (young, petit, Asian woman…read morewith beautiful curly long dark hair) others in the office I observed as I waited to be called in were abrupt and borderline rude to several people. Bernoulli at reception was loud, almost obnoxious and he is just not the right fit for someone in that position. He was trying to get information from a man (who I overhead has cancer). His manner of questioning this older man about the man's Doctor's address was pathetic and sad. Martha is nice, can be curt (past experiences). She always has a really sour look on her face. They don't want to be there. Guess what? The clients who come in to have labwork done don't want to be there either. A lot are going through some pretty serious health stuff, and they are terrified / scared. They should be treated with some level of dignity and compassion, and basic human respect. ALL the clients who go there should be treated with respect. If the staff are stressed because they are so busy, perhaps this giant company should be hiring more people (?) to staff the lab. I notice the labs are often closed for training. At this location, MUCH MORE training is required regarding human interaction.

This review is for the walk-in service. You must line up at 7:30 to get the few appts they offer…read moreduring the morning and half the time the walk-in doctor isn't available. I've gone there about 4 times and was met twice with a sign saying 'no walk-ins today'. So frustrating. Switchboard is not geared for walk-in's either, last time i called to inquire about walk-ins i spent 15 minutes listening to prompts and calling back a few times to talk to get a real person. If you can make it past all the obstacles, great clinic. Wish they took new patients!

It all went well when I went there and needed them to help me out when my regular doctor was on…read moreholiday, great staff and friendly doctor

Re: recent (Sept/25) appointment with specialist physician at Medical Day Care - Hematology…read moreClinic, within the Royal Columbian Hospital. My appointment with this clinic and doctor, was a first time experience, and required that I check into the hospital's 'Registration' on the main floor before proceding to the Medical Day Care Clinic. A first time appointment procedure to provide personal and medical information, and acquire a completed registration form to take to Medical Day Care and doctor's office for check in. After the form was completed I was able to go down to Medical Day Care - Hematology, located on the basement level of the hospital, and submit the form to attending office staff. And then waited along with others, in the hall's adjoining waiting area outside the office, for my appointment time with the doctor. The Physician, Dr Vicky Chan (Hematologist), conducted a very interesting, and highly-interactive discussion with me of the reports she had received from my family doctor, and medical lab. Many questions regarding the nature of the diagnosed medical condition were asked, and answered. I left her office with a medical lab requisition to acquire further, and more extensive blood analyses -- just in case previous tests had missed any factors involved in the blood condition as shown. A big thank you to Dr Chan for her caring personal approach and help. And thanks to all other staff for their friendly, and efficient services - every step along the way was handled so smoothly.

Worst hospital ever. Very long waits. Unsafe location for patients. Gurneys lined up one after…read moreanother directly outside rooms divided by curtains. There was no room for staff or patients to get between the gurneys. They had to be continuously moved if someone needed to get through. Gurneys lined the hallways didn't have call bells, so no way to tell anyone you needed anything. I'm surprised it was even allowed, as it seemed like an accident waiting to happen, especially incase of a fire. There was a nurse seeing a patient in one of the curtained off rooms. The patient became aggressive, and the nurse called for help. Fellow ER staff and security couldn't easily access the area because there were rows of gurneys with patients blocking the way. A definite security issue for both staff and patients.

Downsides that are out of their immediate control: main door was broken so it is left open (fine by…read moreme it didn't affect my appointment), printer wasn't working (I had a physical copy so I was also unaffected by this but some were told to print at staples/home and come back). Staff were kind and patient. The overall waiting room and space is limited so would recommend you don't bring a plus one unless required. Make an appointment as that is key to avoid potentially long wait times.

UNPROFESSIONAL I was…read morewaiting for some bloodwork at this location this morning. Around 7:44am, a staff comes out to call for a patient. I looked at her name tag so I know the name but I'll save that for a formal complaint to Lifelabs. She calls the patient name twice and what shocked most of us was when she yells the name of the test the patient was there for. Most of us looked at each other with eyebrows raised. Isn't this considered private information? And you yell it out in front of about 20 people? How unprofessional. Additionally, she told me off for not being able to find my veins. I told her they were shy and I've always had problems when getting blood work done because it takes a while to find them. She scolded me when she found out I didn't drink water. I told her the requisition specifically stated fasting and no food or water for 8 hours prior. She went on and on about how Doctor should have told me to drink water blah blah blah. It was such an uncomfortable encounter and I didn't like it. Not a great way to start the morning!

The service seemed a touch slow for checking in, but the actual drawing of my bloodwork was quick…read moreand efficient. Additionally, the seats in the private "rooms" seemed nice, clean, and comfortable. Personally, I feel that especially because they are a medical clinic they really should offer paper towels in the washrooms. It feels like a budget issue rather than trying to be environmentally friendly. Other than that my visit here felt relatively ok. Staff were professional.

I've been to so many LifeLabs, I've lost count. But BY FAR, this is the absolute best site, hands…read moredown. Here are the reasons: -efficiency. They are appointment-based only. No walk-ins. So you are assured a spot and a time, with minimal waiting. -large and bright office, and impeccably clean. -FREE WI-FI. (This is a real rarity at other lab sites). -more services are offered here than at many other LifeLab sites. Examples: EKG's, cardiac holder monitors, etc. -Professionalism of staff. A female checked me in (I didn't get her name) and although she was somewhat aloof, she was thorough and organized and I had zero wait time. My tech was Ian and he was phenomenal. I have had to get cardiac monitors and EKG's frequently and he was the most thorough when it came to instructions and, wow, they even provide you with a mesh "vest" over the monitor (I never got that before, and it made a huge difference in comfort level and stability). And even upon returning the following day, the staff here remembered me and the whole "disconnect and drop-off" experience was, dare I say, pleasant. My experiences at this site were unlike any I've had at other LifeLabs, and this will be the only site I go to from here on in, for sure.

This time, I have mixed feeling. Super negative and super positive…read more It started super negative. I have known this hospital has tricky layout and made me confused...and 8 years later, still tricky and more worse. The ceiling is kinda low and I felt like being in a maze. I wanted to have an ultrasound over breast but they kept telling me mammogram first. I didn't understand why but as it's their protocol, I had to follow. So I checked in mammogram test but until the technician got suspicious about I was in the another mammogram test room and I was another "Mari" (there was another same name patient!), I had no escorted by receptionist. The technician for mammogram was super kind and friendly. After we finished testing, she asked me if I had time. Of course! Then she set up ultrasound test right away. That was wow. Because I didn't have family doctor's requisition either. Both test results had nothing suspicious. I was very happy that my long day ended positively.

First off, its very hard to get ahold of someone here if you need to call them. The nurses though…read moreare very nice and friendly. It's smaller than the other big hospitals, and the wayfinding is confusing. The signs are not the clearest and the different entrances are dispersed with no main road signs indicating directions for the different entrances other than emergency. Tends to be cold inside.