I used to go to a different local salon, and ended up cancelling my membership bc I was so…read moredisappointed with them. Fast forward a few years, and I wanted to get a base before an upcoming trip, so I did a lot of research and found that Sun Tan City has the most locations and tanning options available. I headed to this location, asked approximately 100 questions, signed up for a membership on the spot, got a new lotion, and as a bonus, started a red light regimen. They are so nice here, and the beds are super clean, with many varied options. I'm so glad to have found a great place to tan.

This business does not give immediate refunds. I've had two different occasions that I needed a…read morerefund. The first one was the worst! I prepaid way ahead for a full year membership in a 'faster' bed. I had not used it yet, because I was still using my first package. Then I decided to cancel that prepaid 'faster' deal to think a little more about which package I wanted. But, they would not give me my money back. The only thing they would do is give me a gift card, basically holding $376 hostage. They said I would get the gift card in 7-14 days, but it took 21 days. Then it sat in my account until I could add more money to it and buy an instant membership. So I waited till the April "birthday bash sale", then I added a couple hundred dollars to it and bought an instant bed membership. As if I had a choice. I had to use the money there, in their salon. I was very angry that they didn't tell me during the purchasing process that they don't give refunds, they give gift cards. There are No signs warning customers of this policy. It's an ambush! I wonder if it's even legal to hide your store policies from customers? *The other refund occasion was not as big, but still irritating. I returned some terrible nail polish. I was told l could not get a refund at the counter. The employee had to fill out a form, submit it to upper management, and wait for approval. Then I would get my refund in a week or so. Again, no sign saying anything about their horrible return/refund policy. Another ambush! I've also noticed that the bulbs no longer put out any heat/color. They're used up, out of juice. I don't even bother with the instant bed anymore, even though I paid a fortune for it. It's useless. I now use one of the 'fastest' beds. But even they are disappointing. The only place on my body that ever gets any color is my face. I guess they keep the facial bulbs relatively current. Also, I've noticed over the past year+ that they cannot keep employees. I've seen so many arrive, and then 1-3 months later they're gone. I think it's because their pay scale is pretty bad, like $9.00 per hour. When other companies are paying $15-$16. I've also noticed that the place is getting more and more dirty. The toilets are gross. Dried urine has dripped down both sides that have turned grey because it's been there so long (I have pictures). Toilet paper pieces on the floor behind the toilet, dead bugs that have been there for months, dust bunnies every where, boxes of new bulbs for the instant beds, stacked in the front waiting area that have been so long I can't even remember. This makes me so sad, and angry. When Kirby and Sam were managing this Fuquay salon it was always spotless. They all seemed playful and happy, like they got along very well. It was a fun place to go. Every time I went in (2-3 times a week) at least one or two people were cleaning. The floors, the corners, behind the beds, the tops of the beds, etc. The bathrooms were always very clean. Even the faucets were spot free. Now it looks like no one cares. I never see anyone cleaning anything, other than a tanning bed. I can't help but wonder why upper management doesn't check on this salon? It's obvious they don't pay attention to reviews, or people's opinions. Maybe they have forgotten that it's the people's money keeping them in business. So, even though it will probably fall on deaf ears, I strongly encourage upper management to change their return/refund policy, and visit this neglected salon, immediately. It's way over due for a check up.

The girls who work here are rude. I came for $5 spray tan week and they said they're at capacity…read moreand since they make you buy it on the app and use it the same day I asked for a refund and they said I'd have to contact client services and do a seven day process to get my $5 back and I said okay then i'll just leave and she said "bye". I used to come all the time but I won't come again :)

can you manager Heather is the worst? She accused me of lying about my name because I got married…read morein my name changed. She made a huge scene. Twice I got in there, she is like a drill, sergeant. The rest of the girls are nice and hate her. I paid for services and she did not provide the correct service . Half of my body was tan and the other half was not. The sunless must be clogged or dirty or angled because both me and the person I came in with has the same issue . Only one sunless tanning booth works . And number 13 does not spray correctly When I showed her, she said she did not see it. Clearly half of my legs from my knee down was not Tan.. I asked another girl that was there and she said that she saw it clearly. It was probably because I was short . But Heather laughed and said I'm not gonna do anything about it. She very unprofessional. very problematic . all other girls are very nice . ( heather the new manager she keeps reminding me ... is horrible for that store )

The girls at the front desk were super friendly and made the sign up process quick and painless,…read morethey were knowledgeable about the equipment, my skin type and the way it tans, and about lotions as I wanted a specific type and they gave me a few different comparable ones to choose from. I stopped using tanning beds for a long time but moving here from FL I need some color and it helps with acne that I'm now experiencing again thanks to age, they were friendly about all my questions and what routine I should follow.

Always nice and helpfui and their beds are AWESOME! I have been a member there for many years!read more

This is the Cadillac of all the Palm beach tans! While working in the area I was surprised to find…read moreit! Beautiful and big spot with gorgeous rooms and newer beds. Front desk gal super sweet. They have plenty of beds too! Definitely recommend this location. Plenty of parking as well.,

I had such a great experience visiting this location! I have not been tanning in forever, but…read morewanted to tan before my wedding. Sydney and Zoe were SO patient, kind, and professional with all my questions and helped me find the best package for me.

$19 for a single 5 minute session after the woman unsuccessfully tried to pressure me into buying a…read more$60 bottle of Australian Gold sunscreen... If you love aggressive, timeshare-style sales tactics when you only want a single session then this is the place for you.

I love this tanning salon! Reasonably priced monthly memberships, friendly front desk girls, the…read moreowner is lovely and it's super clean! 10/10 recommend!

I love this spray tan city. Allie and Rachel are so sweet and helpful. I've been spraying since…read more2012 and love versa spa as well! But I didn't know they changed they way they do double dark and these girls were so sweet to accommodate me. Everytime I go I feel like the vibes are genuine. Thank you, again!

I am very disappointed in having to leave this review because I mostly had a great experience up…read moreuntil today, but I want other people to be aware. When I went into this location a few weeks ago, I was helped by a girl (who may be the manager?) who was extremely nice and sociable with me- I told her the deal that I hadn't been tanning in over 15 years, but I wanted a nice base tan for a big trip I had coming up. We talked extensively about my needs and my trip, she helped me get lots of lotion, etc. I told her I was only doing the tanning before the trip and then will be cancelling. She signed me for a monthly package which was fine, because I planned on coming many times before my trip to tan. I did go in many times and all the girls were super nice every time I came in, except ironically this girl who was SO NICE to me the first time we met, but unfortunately I think I realized it was all an act to get me to sign up and buy everything. Which is really sad because usually I can tell when people are just being fake in order to sell you something, etc. But she was not nice to me any other time I went in afterwards :( So anyway, went in today to do my final tan before my trip tomorrow and I wanted to cancel before the new month started (that she told me would be no problem to cancel a few weeks ago), now this same girl says I can't cancel because I have to pay for 2 months first before I cancel. Which she absolutely did not tell me I had to do when I signed up. And her response today was "well you signed the paperwork" Ok? I was there for an hour and we chatted so much and I told her I was not going to continue on with tanning after my trip, so why did she sign me up for this knowing that was all I needed? It's deceitful! And I know these aren't her policies, but she knew good and well what she was doing and I don't like doing business with people/companies like that. When I called customer service, the lady said the first charge was the membership charge and the next months charge was the regular $77 monthly charge. The girl at the salon did NOT tell me there was any type of membership charge?! It is all such a joke. So now I am going to be charged another $77.. a total of $154 for 10 tanning trips? If that. Please everyone spare yourself from going to this location and being deceived, taken advantage of and ripped off. Money is so tight for everyone right now and it's just not right..