Inside of the store is not open during COVID. They are still providing a high demand service--bike repairs and maintenance. There was a wait to drop off our hybrid road bike. We were told it would be 5-7 weeks to get serviced and it was. They called, we dropped it off. Masks are required and the exchange is done outside the store on the sidewalk on a Saturday. We were promised it would be done the end of the next week. We were called on Friday and picked up the newly tuned bike. Rode out to Umstead Park on the beautiful Raleigh Reedy Creek Greenway vis the art museum. No problems! Thanks. read more

All Star Bike Shop - Bikes Near Me - Raleigh, North Carolina

Best service and selection in the Triangle Giant bikes are my fav Also good selection read more

Years ago i bought a bike here. And every time i need anything i come back and am always amazed at how kind and helpful they are. Wonderful people need support. Super. read more

Since sold to Contes a few months ago, this store has taken a nosedive. Very disappointing. Fortunately, choices abound for good bike shops in the area, including Durham Cycles, Inside Out Sports, and The Bicycle Chain. read more

Absolutely the worst customer service I've dealt with in quite some time. Whoever came out to the door is enough for me steer clear of place for a while . It's unfortunate as I'm venturing into cycling and need guidance etc and plenty of equipment. I sure hope this is not a resemblance of the biking community. read more

All Star Bike Shop - All-star bike shop - Bikes Near Me - Raleigh, North Carolina

Horrible customer service, and very demeaning. I was in the store and observed the employee greet a customer by saying "wow you're cute". Please keep it professional it's literally you're only job. read more

Another cycling season, another year of great support from the team at AllStar Bike Shop at Ridgewood. Bryan and the crew are always great! They are always attentive, timely, and professional. I have two bicycles and my annual ride of choice is Bike MS: Tour to Tanglewood. The techs at AllStar, Ridgewood keep them running smoothly so I can ride Bike MS and any other ride I decide to enjoy throughout the year. I can always count on the crew there for good advice and help with special orders. As one who sincerely appreciates the value of a locally owned specialty shop, I am so grateful that Jeff operates three AllStar locations in the Triangle. Keep up the great work everybody! read more

I had a really bad experience here. I'm really surprised at the attitude from the owner & techs. These bikes are luxury purchases. Service is non existent at this LBS read more

Looked all over the triangle for a bike and tow hitch hookup for four bikes. Staff at this store was amazing helped choose a bike spite COVID19 or what I call the VID social distancing regulations. They where honest from the beginning with a week wait for build due to how busy the store was. They delivered the built bike and also the bike rack system went over all details of the bike and bike mount system and installed it. Would highly recommend don't see how anyone has negative response to this store or it's employees! read more

I just had a pretty BS experience here trying to purchase a new old stock bike. Another bike store in town had a 2013 Roubaix on sale for $1,330. The bike was on hold for somebody so I figured I would look around and see if I can find another. See I just moved to the area a few months ago and so far have no shop loyalty as I haven't had enough experience with any of the shops in town to deem them "my shop." That is how I found All Star. On the website they showed the same bike in stock in the same size. I called to confirm -- and this should have been my first warning -- when I asked the guy if the bike was in good condition, he said "it's a bike." So it was on me to probe and find out since it was a 2013 that it wasn't a rental, demo, or return. That, however, was not enough to deter me as I have been in enough shops throughout the years to know the mechanics can sometimes be a little grouchy if they have to stop what they are doing to pick up a call because everyone else is busy. So I brushed that off, drove down to the store and saw the bike. They told me how great of a deal it was being it was a 2013 and marked down 15% (400 something more than the other store)! When I asked them about price matching they said it had to be the same exact bike, spec, color, size, and in stock at the competitor. Seriously, if you met all that criteria, why wouldn't you have just bought it at the first place??? Luckily for me, I knew all that criteria was true. As they looked up the competitor info they repeated to me at least three times that it had to match all the criteria. So the guy picks up the phone, calls the competitor, and low and behold they have the same bike in stock, in the same spec, same size, and same color! I thought ok, cool, these guys are kind of prima donnas, but at least I am going to get the bike I want, or so I thought. They then made one more call, to the owner of the store. After he got off the phone, they generously offered me a great deal of 20%... still a couple hundred more than the other store, totally forgoing their own stated price match policy. Needless to say I didn't buy the bike. Also, let's get real... 20% off an old stock bike? 30% is pretty standard, and usually you can get 40% off if you work at it. All I wanted was the same deal another shop in town was already selling it at without a fight at all. Hopefully All Star reads this, because remember when I was talking about having no shop? Well guess what? It definitely won't be All Star. And in addition to the new bike purchase I am going to make in the next couple days, I also have a hard tail and a full suspension mountain bike. My soft tail currently needs a whole drive train refresh... again, won't happen at All Star, and my hard tail will need a thorough service after summer before I sell it to buy my wife her own full suspension. So hopefully you make a couple hundred off the next guy, but you probably would have made a couple thousand off me over the next year to year and a half. All Star, you get 1 star. read more

The guys at All Star are, well, all stars. I just moved to Raleigh, and needed my bike tuned up after it had been in storage for over a year. When I brought the bike in, the guys were friendly and informative and explained pricing, the process, what they thought the bike needed, and when it would be ready. I dropped it off on a Monday, picked it up on Wednesday. It is in great shape. $35 for air in the tires, righting both wheels, some break adjustment, and some other tweaks. The shop also has an extensive stock of all sorts of biking-related goods. read more

So after getting my bike up and running (thanks to Torrenti Cycles), I knew I needed to purchase a helmet and saddle. Other cyclists in the area had recommended both All Start and Performance Bike. I went by All Star first. I told them what I needed in terms of a saddle -- they only had 2 women's saddles -- actually, only really 1 since it was the same saddle in 2 different colors. The saddles were over 100 bucks. I kind of expected to pay that much. I asked if they had a way to measure my sit bones to know what size to get and they said "yeah, kinda". It was really clear that they weren't concerned about giving me a good fit. And it was equally clear that a shop full of guys really had no clue about women's saddles. On the plus side, they did have a decent helmet on sale for about half price. I bought that, declared victory and went over to Performance Bike. read more

My LBS (local bike shop) - walking distance from my house. Tiny store, but with very knowledgeable staff. Lots of parts and weird problem-solving stuff, but not a huge selection of bikes in-store (they do have a couple of other stores, so between them they have a fair amount of stock, you just have to let them know what you need a few days ahead in some cases). Relaxed ambiance, only a few steps from the Whole Foods. No local rides (I think the parking lot is too small for a hoard of bikers anyway). read more

Very rude employee. Needed new tubes for stroller tires. When I dropped off the tires, the employee was very nice and helped me unhook the tires. I am 7 months pregnant so any help is appreciated. When I picked up the tires, the very rude employee would not help me put the tires back on. I had the stroller in my car for that purpose. Now I have to figure out how to do it on my own when an expert could do it in a few minutes. read more

Took 4 weeks longer than quoted to do a dork and shock service. Couldn't give updates during this time. Sent a part out to be serviced by manufacturer despite saying it would be done in house, then charged postage. Compression adjustment on fork no longer works, bunch of bolts were still lose when I finally got the bike back. Will have to fix this expensive mistake myself. Won't be back again read more

I bought an ebike and a mountain bike from All-Star at Ridgewood earlier this year for my son and I. We have had the absolute worst experience with them on every interaction since. Terrible management. Terrible customer service from everyone I have dealt with at the store and on the phone since. They told us to come in for a free tune up 6 months after purchase. First time we brought our bikes in we thought the manager was going to fight us because we didn't have masks on. I said not to be concerned because I had been vaccinated, but gladly accepted the masks from the box he stuck in our faces. They proceeded to tell us we'd have to come back in a few weeks by scheduling an appointment, they can't make a reservation, couldn't keep the bikes there, etc. Then, we follow up weeks later to schedule the tune ups and Paul tells us he's too backed up, no need for tune ups if there's nothing wrong with them, big attitude from the minute he picked up the phone. Unbelievable! We spend thousands of dollars on bikes and this is the treatment we get. read more

I needed a wheel for my bike and started at this particular shop. I was prepared to buy the wheel and possibly a boys bicycle, but was quickly "nickeled and dimed" by the staff. I promptly left and went to a different store where I was treated 200% better AND got the better deal. This shop had poor customer service and I will not return. Shop at your own risk. read more

Had a brake cable replaced. Outstanding service and courtesy! Recommend All Star Bike Shop highly. George W.

Like other reviewers have mentioned, this is a small shop, so the on-site selection is limited, but the staff is great! We went in not knowing much about bikes, as we are beginners, but quickly felt comfortable after talking with the staff. Although we did not end up purchasing bikes from All Star, we had a fantastic experience and highly recommend the shop and staff. read more

I went in to get a helmet a while back. The guys at the counter got somebody who appeared to be a mechanic to help me. He was incredibly rude. I'll never set foot in this store again. read more

All Star Bike Shop is definitely a go to shop. The employees are very kind and very helpful. I went there to go fix my bike and they helped me out amazingly with my bike. They will fix your bike quickly, make adjustments, and allow the bike to feel like brand new. If you are looking for a good repair shop All Star bike shop is definitely the place to go!!! It is local, reliable and turn around time was excellent! read more

Rude rude rude. I have been there three times in the last week to discuss bicycles being repaired, and each time I have been in that particular store I've been greeted with contempt and a sense of disregard towards necessity of my business. It seems that unless you have a shiny new bike they do not wish to have you as a customer. It seems unless you want to buy a $2000 bike they do not give you the time a day. It's a shame, because my previous encounters with bike shops has been that of warmth and pride in a craft with customer service at the core of the business model. This place is cold and tarnished like an old bike beginning to show signs of wear that is just as easily tossed to the side like the customer that does not see value in only purchasing a shiny new $2000 bike. There is no customer service at All Star. This place is nothing but an overpriced retail store. For this reason I will not be returning to the shop again. read more

I love the guys here. They fixed my tire for free. They didn't try to sell me ANYTHING! They gave good advice. No one hounds you in the store for sales. I Suggest anyone looking to buy or fix a bike go in and chat with these guys :) read more

Very confused about this shop. I went to purchase a bike. After being helped and trying a few I found one but it was too small. They ordered the one I wanted from another shop they have and said it would be ready the next day. Next day arrives I receive a phone call to come pick it up. It is a 40 min. drive. I arrive and the new toe clips were not installed neither was the water bottle holder nor the kickstand. So they put it together as I wait. I even left them the pedals that were not used. When I first used this bike I noticed a chip on the front bar. Too late I left the store and had it home for one night. So now I have a $600 new chipped bike. Four days later I receive a phone call to come pick up my bike. ????????? I have it, I replied. After a few round of calls it turned out I received the wrong bike and this one I received is $60 more. So now I have to go back to pay them because the bike is chipped and I can not exchange it for the original one. I don't know what the story is but they were really impressive at first.. After the first day they lost me. I wish the fellow that helped me on day one was there but alas he was not. Nice store. Nice bikes. Too bad the left hand does not know what the right hand is doing. I still love my $600 chipped purple bike. read more