We had an excellent experience with Mid State Door & Window from start to finish. Drew was…read moreprofessional, courteous, and helpful throughout the entire process. Their pricing was very competitive, and there were no surprises along the way. The installation team did a fantastic job replacing our door. They arrived on time, worked efficiently, paid attention to every detail, and left everything clean when they were finished. We couldn't be happier with the results!

I rarely leave negative reviews, but after months of frustration, I feel others should know about…read moremy experience with Mid State Doors. We purchased two very expensive doors from them: a front storm door with sliding glass panels that open to a screen for fresh air, and a wrought iron security door. I was disappointed to discover that the security door requires a key to lock and unlock from both the inside and outside. While my husband may have ordered it that way, he is disabled and did not fully understand the safety implications. I tried explaining that this setup creates a serious concern for our family in the event of an emergency. Although I eventually accepted that situation, what happened next was even more disappointing. A part on our front screen door broke while it was still under warranty. What should have been a simple warranty repair turned into months of phone calls, office visits, and broken promises. Every time I called, I was told to speak with Bill. Later, I learned Bill only works on Fridays, yet I was repeatedly told he was "out of the office" or "at the bank." I never received clear communication or a sense that resolving my issue was a priority. I have over 20 years of customer service experience, and I know how important it is to keep your word. When customers spend their hard-earned money on premium products, they deserve prompt, respectful service after the sale. Instead, I felt like my warranty repair wasn't important because larger commercial accounts took priority. I explained that both of my children were coming home from the military and that our air conditioning had stopped working. I simply wanted the screen door repaired so we could let fresh air into our home. Despite explaining our circumstances several times, nothing seemed to move the process forward. As a business owner myself, I believe customer service doesn't end when the sale is complete. It's about treating people with respect, honoring your commitments, and standing behind the products you sell. Unfortunately, that was not my experience with Mid State Doors. The doors themselves may be quality products, but based on my experience, the after-sale customer service and warranty support have been extremely disappointing.

I used this company to install four square blocks of glass in a cat walk in my home when it came…read moreto the day of installation, it was installed totally wrong and very unfinished. The management at Evans did admit that it had been done crappy and it was not corretc. They then stated that they had to order new parts to go around the glass.. I did not hear from them again until February of the next year when they came back to fix it and it still wasn't correct and then wanted to charge me $10,000 for the install had to call another glass company or two to get it fixed and both companies agreed that this project shouldn't have been over $5200 especially since it had no demolition of the wall. I had to pay another 1600 for that please be careful with Evan's glass company and the logo about bringing the cup and you bring the coffee I never was asked if I even wanted a cup with an invoice of $10,000!!!

We literally live in a glass house and we need folks like this who respond as an effective family…read morebusiness. Evans is a classy glass shop that we've used for over 20 years! Impressive work on site, plus they'll order what else they don't make. Professional 'front-end' office staff ... getting your phone call answered & turned into a solution. Reasonable costs and timely service. Try 'em - I think they'll take care of you like they do us.

In a world where most things go wrong, Genesis Glass does the upmost to make your experience…read moresmooth, professional, and accurate (unlike 31W). I'm grateful to have found such an experienced glass company. Even when the manufacture sent some of glass wrong, the installers were honest about it (I know because I called the manufacturer to check). They put a "RUSH" on the order to bump it ahead in line and had to project completed within the week. I have not experienced this level of professionalism in any other glass company that I've done business with. Thank you Genesis Glass! I really appreciate you helping me complete my projects over the past few years.

Excellent experience, start to finish. Great design suggestions, quick response with contract,…read moregreat installation team. Absolutely love the finished result.

ordered a window from here for a client and he got in not on time but SUPER EARLY AND cost…read moreefficient! Great customer service will be back

I have little to no experience with glass and needed a piece cut. I called Hendersonville Glass &…read moreMirror, and they were quick to give me an estimate and friendly over the phone. I went to the location the next day to purchase the glass and was pleased with the quick service and price. I threw a variety of different questions and problems their way and they were very respectful and kind despite my ignorance. After taking it home, I ended up needing it cut an extra 1/4", so I took it back and they cut it to size free of charge. Could not recommend this business more.

Top notch local business. Good customer service high quality product! I had an issue with a double…read morecharge and they graciously took care of it.

After wasting a good chunk of my time at Lowe's trying to get my window fixed, the "window pro"…read morefinally did something good by referring me to Russell's Glass & Mirror. I guess he wasn't completely worthless. Two panes of glass had been shattered on my bottom bedroom window sill, and I brought in the entire piece to Russell's. It's definitely a small location where you just kinda walk into a couple offices to get help. I had everything with me, and the lady I spoke with measured everything and quoted me a price in about 5 minutes. She said they'd have the window back to me in about a week and that they'd call me when it was ready. 6 days later I get a call that it's ready for pick up. For $77 they replaced both panes of glass and put everything back together so I could simply slide it back into the gaping hole in my window and secure it in place. Voila! I had a great experience with Russell's. Everything was perfectly measured and fit back good as new. It's really nice to rely on great local businesses to help ease your mind and make life a bit easier after something as nerve racking as a break in. Also, love that they got it to me in less than a week! For something as important as a replacement window in a house when it's 3 degrees outside, that's pretty spectacular. Note: they are open 7:00am to 4:00pm, but give them a call; they often have people staying late if you need to go in for a pick up or drop off.

Ordered front doors and we were not in a hurry to get them installed. We waited several weeks, but…read moreTOTALLY worth the wait. The showroom offered beautiful samples of their work. We even got a backstage tour. Very impressive. Everyone we were in contact with was wonderful. Installed by two great guys. Very friendly. They made sure we were happy with the smallest details. You would have never thought a new custom door had just been installed. The guys were super clean. I highly recommend Classic Doors. Definitely worth the price.

Getting a new door is not as easy as it sounds. We shopped A LOT for this investment, including…read moregetting an estimate and measurements from a big box store. Our Classic Door was crafted from actual wood, and it did take a while - and it was worth the wait. We love the color. We love the glass. The installers were incredible. Rather than a big box store sending the next installer on their list, we knew the guys coming to install our door do this every day; they did an amazing job. Ray and the team really delivered - this door transformed our entryway and I'm so happy to be supporting a local business. Thanks, Ray and team Classic Doors, INC!

We recently had our all of our windows (27) and a couple of doors installed in our home from…read morePrecision Windows and Doors. I normally do not write reviews because typically the service and product are what is expected. However, in this transaction I felt compelled to write a review. From the start Precision was great to work with, they provided a competitive quote that was on time and worked within my budget. They were up front and communicative about lead time and installation schedule. The most impressive was the pride they took in their work, true professionalism and craftsmanship. We couldn't be happier with the result.

DON'T MAKE OUR MISTAKE. Around 4-5 years ago we had Precision Windows and Doors provide us a quote…read morefor replacing our windows. We also received quotes from other window companies in the area. We decided to not go with precision purely based on price at the time. Well.... After an absolute 4 year nightmare dealing with the "cheaper" window company who did a complete botched job that resulted in repeatedly failing window seals, cracked glass panes, broken balances, water leaking through the windows and horrendous customer service, we called Precision back out. They confirmed that not only the windows were of very low grade, they were installed incorrectly. Although it is a very hard financial pill to swallow, we decided to have Precision replace all of our windows all over again. What a complete difference!!! These windows are absolutely amazing. Patrick's relentless pursuit for perfection and attention to every detail was just mind blowing. The fact that Patrick the owner was onsite and handled the complete job himself spoke volumes. He is very proud of the service he provides and it shows with his work. From the artisan-like trim work to the extra steps to insure our home was taken care of, the entire experience working with Precision has been exceptional. I'm a very difficult customer to please, as I am also a business owner and hold myself and the service I provide to a challenging high standard. We were so thrilled we had Patrick come back and replace all of our front porch columns and railings to match the maintenance free appeal we had achieved with our windows. Please save yourself the grief and regret we have experienced and MAKE THE RIGHT DECISION, CALL PRECISION!!

I brought my oval coffee table to this company in September to get a quote for a glass top and…read moreplaced my order in early October with very clear, specific instructions, which they confirmed. When the original order arrived, they didn't even check it. Fortunately, I asked them to place the glass on the base and send me a photo before I came to pick it up. That's when I discovered the glass was ordered incorrectly and was too large, exactly what I had asked them to avoid. They acknowledged the mistake immediately and told me they would reorder it. That was over three weeks ago. Since then, I still cannot get a firm date of when the corrected glass will come in. They send occasional emails saying they are "working on it," but there is never any real information, no timeline, and no resolution in sight. When I expressed my disappointment, I received no response at all. This entire experience has shown a lack of thoroughness, communication, and customer care. I would strongly recommend taking your business elsewhere. What a disappointment.

We've lived in Franklin for 28 years and have used Lewis Glass for…read moremany projects. They always do a superior job for me. Last week I took bookcase cabinet doors, to their shop, for glass to be installed. Tommy Gatlin was so accommodating and professional! The job was completed when promised and the cabinet doors look great! Thank you Tommy! Betsy Priddy Franklin, TN