I rented the backyard package with some add ons, and I have nothing but the best things to say about AllCargos. There are so many benefits of renting from AllCargos that I'm a little bit at a loss as to where to start... Firstly, they have awesome packages that include delivery! Secondly, they offer site inspections free of charge, so that they can advise you on what kind and size of tent to rent! They deliver/pick up the day before/after the event (for free) so that you don't have to be in a panic on the day of the event! They promise a window of time within which the rentals will be delivered/picked up, and THEY ACTUALLY ARRIVE IN THE WINDOW. We got off to a slightly rocky start, as they missed the originally scheduled site inspection, but they made up for the error by providing a discount on the final bill. As the day of the event grew near, I contacted AllCargos more and more frequently with half a dozen order changes. Every time, I was treated extremely professionally, without a hint of exasperation (I would have been annoyed by me). Thank you, AllCargos for making my wedding a perfect day. read more

Edited based on subsequent outreach from Co. Not a great experience with AllCargos. We rented from them recently, and had multiple issues. 1. We reached out to cancel the tent 2 days in advance of the event, received no reply. Followed up with "urgent" note and was told that because no one had "gotten to our email" before the 24 hour deadline, and because they had a higher volume of emails, our cancellation was not logged before 24 hours, so they would be charging us 50% cancellation. They subsequently pointed us to a clause in the terms that highlighted that this is the case if you don't reach them directly, but never in my life have I come across a cancellation policy being conditional on when the company read the email. 2. When they DID respond, they told us not only did we have to pay 50% of the cost, but we also didn't qualify for minimum delivery anymore, so we had to pay the difference to minimum delivery or pay to rent something else. 3. They forgot 4 items at delivery and had to come back again. 5. They could not give an accurate window for pick up, so we had to remain onsite all day the next day. When we followed up to get an update at 6p.m. the next day, they said they couldn't get there until near 8p.m. "because of long weekend traffic." 6. After complaining about our trouble, the only thing they offered was a discount of $9 on one of the tables. After this review, they were in touch to offer us an additional discount to make it right. On the positive side, the tent was nice, and tables were in working order. read more

I used this company for a corporate function, and only actually went with them due to the location it needed to be delivered to, and it was last minute and they had what we needed available, and although the delivery staff was great, the process of booking was terrible. Not sure why, but I was planning another event and contacted them (although not impressed the first time) as they were on my mind from the recent booking. I was yet again disappointed with the service of the same gentleman who answered the phone. This is not a company that deserves a second chance. The attitude, tone and service level continued to diminish as the call proceeded. He was abrupt and rude, and I encourage anyone who is seeking good service and good product to look elsewhere. read more