We had a great experience with Ladd Service Company from start to finish. Austin R came out to…read moreservice our AprilAire 600M whole-house humidifier, which was overdue for maintenance and dealing with significant mineral buildup due to very hard water. Austin was professional, thorough, and took the time to explain what he was seeing, why it mattered, and what to watch for going forward. No pressure, no upsell, just clear communication and solid work. Given the condition of the unit, he did a really thorough job and left everything running the way it should have been all along. I also want to call out Jessica in the office, who was incredibly helpful coordinating everything and making the process easy from the scheduling side. That part often gets overlooked, but it matters and she handled it well. Overall, a smooth, professional experience across the board. I'd absolutely work with Ladd Service Company again.

I have been a customer for over 20 years. Their service is always excellent, they never sell you…read moremore than you need and most of all, they are honest. Recently they quoted a price for a job but when they gave me the bill it was $50 less than the estimate. They said they didn't need to use a new part since the old one still worked fine. Gotta love that kind of a neighborhood business. Dr. Darrel Ray

Weeks earlier, I'd had one less-than ideal experience with a different plumber based in Olathe, and…read morebecause I have a very small budget for home improvements, I shopped around extensively in the K.C. area to find an experienced licensed plumber I could rely upon to install a replacement utility sink and replace my tub faucet. Alfonso showed up right on time with his helper, and they knocked out my needs-done list in under 3 hours. Not dirt cheap, but having already gotten other free estimates nearly double his, I was very pleased to get both needs done in one visit at a price I could afford. They also did a very good cleanup, so I didn't have to.

Had Razo Plumbing out to replace my Water Heater, Alfonso was very professional and knowledgeable,…read moremore so than the big plumbing companies

Bill was prompt, courteous, and knowledgeable. Easy to work with and thorough at a fair price…read more Highly recommend.

When my AC decided not to work, I found Bill on yelp and decided to roll the dice. One of his team…read morecame out to my house within an hour, diagnosed it (bad capacitor), and was up and running in no time. He actually found a secondary problem that didn't arise and showed me how to fix it in the future. He even walked me through the process to educate me on the inner workings of an AC. Although I consider myself a handy kind of guy, after watching him work, I know it would have taken me a week to figure out and who knows how many trips to Home Depot and money spent. Save yourself some hassle and give Bill's team a call. All I know its amazing how hot a house can get in the summer without AC on.

Needed a sewer line cleaned out. Adam cleaned it out the same day. Service was great and I felt…read moreprice was competitive with everyone else.

Good service and quality. Arrived promptly. Caught a dripping line, which was appreciated…read more However, as of Dec 15, 2025 it seemed very expensive to pay $388 to replace three one-way valves under the kitchen sink... Only 3 out of 5 stars because of the price.