My office experience has been poor to say the least and still yet to be impressed by some of the…read morestaff members and their attitudes and care toward their patients especially new ones. Today was my 4th visit. I spoke with the attending physician during my very 1st visit and he apologized especially after hearing that it was actually my 2nd attempt after calling and verifying appointment but was then denied in person and had to return. I made the return due to location, current allergy struggle, and recommendations from my primary care doctor, ENT specialist, family, friends and coworkers and even still after returning was met with the same push back and was almost denied again. If it wasn't for the doctor's kindness, understanding, and apology I wouldn't have returned. Some of the staff at this location, not all, leave something to be desired and even after 4th visit still don't feel welcome or like a patient but more of a burden which is a shame. Would recommend trying a different office or clinic if possible.

From scheduling an appointment to treatment, every single staff member was incredibly helpful and…read moreprofessional. Dr Ortega is phenomenal. Highly recommend!

Nurse Laura severely harmed me overdosing me with allergy shots. Go see a real doctor not a nurse…read morewho plays doctor. I suffered for months and no one cared, especially not her. Run as fast as you can away from this horrible place.

Unprofessional billing department and whoever "helps" on the phone. They bill you even when you pay…read moreyour copay in office and can't give you a reason for charges.

Everyone in the office were very nice and the doctor is very helpful and explained everything about…read morethe tests, blood work, and vaccines required to boost my antibodies.

3 people in my family have been coming here for years. On our drive over today my son mentioned…read moreswitching to a different practice. His reason being anytime we come, there is always a problem from check in to check out it's never easy. He is 100% correct. I said let's just see how today goes. We arrive to checkin and they mentioned doing a breathing test before seeing the Dr. I told them when I made this appointment this was to get information about a new medication, we did not want to do the breathing test. They said no problem they would make a note. When they called to confirm, I reminded them we did not want the breathing test. Again no problem we will make a note. At check in she said "we have you down for a breathing test and to see the Dr.". I reminded her we did not want to do the breathing test. The look on her face was awful, like I mortally offended her. She then tells us well if you don't do the breathing test there is going to be "a bit of a wait". Ok but we made it clear all along and yet it seems to be a problem. So needless to say they proved my son's point, and this will be our last appointment here.

They have wonderful doctors here at Arizona allergy associates. But the staff and the billing…read moredepartment is the absolute worst. Every time I come in here whether my Bill is two dollars or it's $11 I get hounded even though the money is already been sent. I want to check in for shots but this place is more concerned about making sure that they get their 11$ and they are absolutely rude about it. I'm going to be changing doctors and it's unfortunate because I like the doctors here but the staff ruins this office especially the billing department

I like this place. When you have a ton of food allergies, or your kids have them, it's hard to…read moremanage. Especially when children are young. But in the past month, they've always been quick to get us scheduled, and in the past two out of three visits, we were seen early. Today was very very busy, so we were a little late being seen, but it was within thirty minutes of the appointment. The receptionists are always kind, and the doctors/PAs are great about going over everything with you. My only complaint is regarding prescriptions getting sent to the pharmacy. Both times, my pharmacy didn't receive the requests until after I called, but they do eventually arrive. Usually within the same day I call. Overall, I do recommend this place. They have always taken good care of my daughter.

Amazing doctor. However, she works for a terrible organization. Do not attend this place ( unless…read moreshe works in a different one) if you want to be treated well .... Reasons ( & I handled to the doctor as the manager Chelsea was useless ) 1) not organized ; 2) rude ( reception of the chandler clinic)  - the one who schedules your follow up...she was the most unfriendly person .. no eye contact and extremely on bad mood; 3) the first scheduler was even worse and made statements such as " I do not understand you .. there is no such doctor ..." instead of... could you spell the doctor's name?"  ... just as I offered to spell mine when she did not know how to write it. She was prejudice toward my accent and at one point I asked her what would be the earliest app with the doctor and she said " I don't know." Extremely rude  & really gave me the impression of not wanting to help to book an app at all; 4) the doctor told me that  my sinus  and symptoms were really severe and to start meds right away .. well, I had to call the following day because my pharmacy did not receive the meds. After  I waited 20 minutes to have a hold of someone, she  told me " well, I don't know who made the mistake" so I asked " do you see the doctors prescription in the system?" And she said  .." yes" so your staff again failed with professionalism . I have never had one single place that I had to beg for my prescriptions; 5) it took me 3 days to have and over 2 hours to get a hold of the "manager/ director " who told me that there it is not a grievance protocol I am not sure what's wrong with this whole organization but the staff need more training how to act as a human being.

We love Dr. Rishi and her PA Monica. They are so knowledgeable and absolutely great with kids. I…read morewould give them 5 stars. Unfortunately, We had a bad experience with the front desk and there seems to be a huge disconnect between the providers and staff in the office recently. I called to get a note about my child's emergency plan for school. We had been seen in the last year. I asked for a note to be faxed and was told it might not be possible but someone would call me. A week went by no one did. Meanwhile my kid is in school with no emergency plan in place, which felt really unsafe. I call back. I was told we were "overdue" for an office visit. That was not the case. We follow up yearly. Still, I agreed to schedule. On the day of our visit, I was called and asked to come in earlier than our appointment (which I had scheduled after school) to accommodate the provider's schedule. I ducked out of work and pulled my kid out of school. We come in to the office only to be told by the nurse we could have handled the whole thing over the phone without an office visit. I appreciated her offer of a note without paying for an office visit but we had already made the trip so we saw the provider. She ordered lab work. The office hasn't called with results or to schedule a follow up. I'm sad that dealing with the office has become such a hassle and that there seems to be so little respect for patient's time. We love Dr. Rishi and really trust her but we'll likely use our PCP from here on out to manage things.

Awesome Doc!! He REALLY WANTS you to get BETTER!!! Listens to you!!! Super friendly office staff…read moretoo!!

Incredible care by a wonderful staff. Our whole family goes here and they provide the type of…read morehealthcare we all need!

Front desk: poor communication skills…read more Called for 2 weeks to get prescription filled, no reply back. Finally after multiple calls I was told "I'm sorry I'll have the dr call you tomorrow" zero mention of a cost. I was charged $95 when she did call Manager & Dr had a discussion & decided to go ahead & bill me. But they did have front desk clerk apologize. Ive spend over $1100 at this clinic only to be set back in health. The treatment caused so much pain my husband almost took me to ER but I hate ERs. My anxiety was on overdrive fr supplements, had excessive shedding among other symptoms. I cldnt handle the supplements so I stopped diet & supplements. My body started to slowly heal in a few days Dr hypothesis was my energy triad was off & my digestion was good My hypothesis: leaky gut. I got my results. Researched on my own . Sounded like leaky gut Went back to my old clinic, W clinic (didn't know they treated digestion) Dr confirmed it was in fact leaky gut which also affected my bladder Treatment in just a few weeks already doing better . Also drs are available to chat through email after prescribing supplements Bcz they want to make sure they are working for patient. Summary: Poor communication skills from the front desk (3 occasions I got incorrect info that cost me more $) Dr was polite but not helpful. Manager called to ask about my experience. Another apology with no solution to problems. Customers have the right to be informed of what they are being charged for. And true empathy is caring about a patients concerns when they tell u the supplements are harming them. I think this facility has sufficient enough clientele not to care about the welfare of any new patients. My biggest issue was not that my treatment failed (drs aren't perfect. I understand) but the fact that their apologies are in vain. They offer no resolutions.

Amazing people work here. They truly care about their patients and helping them with their…read moreallergies. I didn't even feel the shots at all!

Dr. Lapusan and staff are amazing! They are so caring, compassionate, empathetic and incredibly…read moresupportive. Dr. Lapusan takes her time to truly listen to your questions and concerns. She cares more than any other doctor I've ever been to. I'd refer her to anyone who is looking for the BEST allergist out there!

The Dr care was great. I was surprise how terrible the patient service is when I had questions…read more Service is horrible. No return phone calls the. When they do call they are rude and ignore what I was asking. Would NEVER recommend

When I called to make appointments for my kids the people on the phone were great and were quick to…read morecall back and get me in sooner. HOWEVER upon arriving it was obvious the check in lady was new (which is fine as long as there's obvious effort in improving or learning the ropes.) She was extremely slow to check me in, did not make eye contact, was so quiet I could barely hear her (god forbid you're hard of hearing). Did not even check my demographics, which were all wrong and misspelled. I arrived 30 min early to my appointment and ended up not even filling out paperwork or medical release forms which is important when I'm trying to establish a pediatrician for my kids to have continuity of care. The NP was fine. She reassured me my kiddo was okay and let me know what to watch out for. However she finished up and left the room without even checking my baby's belly (she was in for vomiting). She did came back inside to do the physical portion of the exam thank goodness. Overall the visit cost me $230+ for what I felt was subpar medical care. I would not recommend using banner as PCP especially for CHILDREN. They are the most vulnerable of our population and deserve pediatric care that is excellent or at least decent. I will not be coming back and hope they improve their standard of care. In the case of an emergency or a serious illness it does not sit well that the staff cannot even get something as simple as names and date of births correct. I'm sure the doctors are great but if your front desk/ first people you see are incompetent it ruins the overall quality of your practice.

We absolutely love the staff here! Dr. Rose is so attentive willing to look into things and help…read moresolve problems. I had my follow up with a PA Lindsay Wong and she was delightful! Truly I can't remember having a better PA experience. She took all the time I needed to talk about my overall health and how my allergies could be effecting that. She prescribed stuff for an ear issue I was having and it totally cleared it up! We loved her. My kids love going with me to this office because they have a treasure box full of suckers and little toys and they let them take a handful of stuff! So kind and would definitely recommend!!

All of the staff here is super nice on the appointment side and also in the allergy shots lab. I…read moreappreciate being able to get my allergies diagnosed and then work through the process of getting the shots so that my body will be less activated for the allergies in the future.