Nice doc, nice staff, but they did nothing for my concerns. Doc said, "Well, I've never heard of…read morethat," and never addressed it. I paid co-pay, United Health Care/Medicare said that was all I needed to pay. The doc's office wanted another $50. I sent the billing dept two hand written notes about billing UHC again, which they ignored. The only communication from them is the threat of going to collection. The billing dept is inept, and the doc is unresponsive.

Have been a patient of the firm for over 10 years. Very pleased with my care and the willingness…read moreto explain. The PA Heather O'Connell is a real gem. She really cares and goes the extra mile.

I have very severe asthma. I went there on the recommendation of my pulmonologist at Arizona…read morePulmonary Specialists. I originally started out going to an asthma doctor in Illinois who was an allergy and immunology specialist for one of premier medical schools in Chicago. When I moved to Phoenix in 1996, I used an allergist my doctor in Illinois recommended. After 4 years, my allergist moved to Las Vegas. He suggested Arizona Pulmonary. I've been with them since 1999. I have been taking Fasenra since 7/2020, and my asthma dramatically improved. I even lost 180 lbs from not having to be on prednisone except if I got sick. Everything was great, I looked and felt terrific, until the Fasenra stopped working about 18 months ago. It wasn't sudden, but noticeable. My breathing got worse. I was wheezing and coughing more, which I blamed on a month-long stay in the hospital in 1/2023 due to double pneumonia. Nope. It continued to go downhill then finally dropped off a cliff. I was put back on high dose steroids, which triggered me eating everything in sight and at night, causing me to gain 55 lbs. I was taken off the Fasenra completely in February of 2025. I was put on a trial of Dupixant in late March, which worked great for my breathing almost immediately, but gave me every side effect in the book, also almost immediately, too. It was so damn frustrating. My doctor there, Dr. Mason, felt Dr. Manning might be helpful because he didn't want me to fail the last medication available, Tespire. Perhaps there was a systemic allergic response he could avert? I went there not expecting a lot. Wow-was I wrong!! The people in the office were friendly and welcoming. The doctor, Dr Manning, was amazing. I could even imagine myself going to him for my asthma if anything happened to Dr. Mason to make him leave the valley (as my last doctor there had done a few years ago. In all, I'm very pleased with the care I received from Dr Manning. I'm hoping he can get to the bottom of the allergic reaction I had to the medication and, perhaps, the downward turn my asthma has taken in the last 18 months.

The doctor and injection staff at Allergy, Asthma & Immunology Associates (the Scottsdale location…read moreoff Shea) have been great, and the treatment process itself has been convenient and well organized. Unfortunately, the billing department has been a completely different experience. "Incompetent" is the best word I can use to describe what I have experienced. I paid in full, upfront, for my entire allergy shot treatment plan as an out-of-pocket patient. I even received a discount for paying in full. Although at this point, I'm not sure it was worth the hassle. I have a receipt confirming payment in full, and the office has verified multiple times that my balance was satisfied. Despite this, I have continued receiving invoices for charges I do not owe - NINE so far and counting. I was also told several times that someone would call me back to confirm the issue was resolved, but no one ever has. They have had over a month since the first call and weeks since the second and third. At this point, I wish I could bill them for the amount of time I've spent dealing with their mistakes. I have contacted the billing department THREE separate times and was assured every time that the incorrect charges would be removed. Nothing was corrected, and I received yet another bill today. When I attempted to call for a fourth time, their automated system disconnected me. It is incredibly frustrating to repeatedly deal with billing errors after paying a substantial amount of money upfront and being told multiple times that the issue had been resolved. Great medical care is important, but competent billing and basic follow-through matter too. This ultimately comes down to honesty, integrity, accountability, and competence. Five stars for the doctor and the injection schedule. One star for billing. Management seriously needs to address this department.

I carefully selected the AAC long ago where I got top testing, injection and Specialy references…read more I see the Doctor annually, and get my injections 1-3 weeks apart. Two years ago I was retested and many of my allergens were no longer allergens.

Patients should be aware of this clinic's billing practice before signing their credit card…read moreauthorization form. The form allows them to automatically charge whatever insurance does not cover directly to the card on file. In our case, we never received a bill or invoice from the clinic before the charge appeared on our card. When we called to ask about it, we were told they rely on the Explanation of Benefits (EOB) from insurance as the "notice" and that they do not send bills before charging the card. This was surprising because the EOB itself clearly states to wait for a bill from the provider before paying. Most medical practices send a statement or invoice first so patients can review the charges. It also seems risky to rely solely on insurance EOBs as notification, since insurance companies are not always timely with mailing them and mail can easily be delayed or lost. Interestingly, the clinic was able to send an email thanking us for the payment after the charge was processed, but no communication or billing statement beforehand. Additionally, when I called to ask about the charge, the staff discussed my husband's billing information with me without verifying who I was. I personally do have permission from my husband to discuss his account, but they never asked for my name or confirmed that authorization, which raises concerns about how patient information is being verified before it's shared. While this may technically be allowed under their authorization form, it can still be very unexpected for patients who assume they will receive a bill from the provider before any charge is processed. I would recommend carefully reviewing their financial agreement and monitoring your insurance EOBs closely if you choose to be seen here.

I have been a patient of Dr. Thakrar for a few years now and she is fantastic…read more This office is great! I also get allergy shots here. They are very organized and always prepared. Much better than a Scottsdale practice I went to previously. They squeezed me in for a telehealth visit a couple of weeks ago when I was really sick and my PCP was unavailable. Laura Jochen, a family NP, was very good. Instead of just quickly scanning my chart, Laura took time reviewing my medical history and asking questions to help adjust my treatment. I have been to see a lot of Doctors over the past couple of years for various conditions. This remains the best practice I have visited. Kudos to them... I highly recommend them!

Nurse Laura severely harmed me overdosing me with allergy shots. Go see a real doctor not a nurse…read morewho plays doctor. I suffered for months and no one cared, especially not her. Run as fast as you can away from this horrible place.

I've had a great experience with Arizona Asthma & Allergy. The office is well-run, and the staff is…read morefriendly and responsive. Dr. Casper is the best--extremely knowledgeable, patient, and takes the time to answer questions and tailor care. I feel well taken care of every visit. Would highly recommend to anyone dealing with asthma or allergies.

I've been dealing with Arizona Asthma and Allergy Institute for over 3 years now, and while the…read moreactual allergy care and doctors are okay, their billing vendor/third-party collections system is an absolute disaster and borderline predatory. Every 2-3 weeks like clockwork, I receive yet another bill and a scary collection letter threatening my credit, even though I've called their office dozens of times, provided my credit card on file for auto-payments (multiple times), confirmed charges were processed, and received apologies each time: "We'll note it in your account and stop this." Spoiler: they never do. It's been the same cycle for three straight years -- pay the supposed balance, get assurances it's fixed, then boom, another collection notice arrives stressing me out and making me question if my payments are even being applied correctly. I've double-paid certain charges just to make it stop, but the letters keep coming anyway. This isn't "poor customer service"; it's incompetent, harassing, and makes you feel like a deadbeat when you're not.

Not a fan of this practice, there's not enough parking for the building, these are the most painful…read moreallergy shots I've ever received, and the communication from the doctor isn't great. I've been to this clinic and the Scottsdale one and both provided a negative experience.

I have been coming here since 2021 as I randomly found the clinic on Google. Dr. Layko is one of…read morethe best doctors and probably the most respected as well. He always made sure to listen to my issues, then provide his judgement using facts and research, and finally the treatment plan that I am comfortable with. The staff? Probably the best ever treatment I received from them every single time I went for an appointment. I don't know how or why but other places must learn from this staff on how to be the BEST in this line of work. All in all, I 100% recommend this clinic.

Only one star do I give this doc. So disappointed in the time that I wasted at this practice only…read moreto learn that we have so many better options here in the Valley and Surprise. I tried time and again to give him and his practice benefit of the doubt but was repeatedly disappointed. Other offices I now see allow for immediate computer check-in and shots administered within 2 minutes of arrival with pleasant, efficient smiling faces. Lastly, never had any reactions from Hrabak's immunotherapy which now makes me see that I wasn't ever getting the proper dosage. Never had any improvement after two years of diligent attendance. I hate leaving negative reviews but once in awhile consumers need to be advised. Finally, I personally found Dr Hrabak to have missed the mark on many points.

Amazing service and staff. From the moment you step into the office until you leave service is…read moreamazing.

They say it's all about reviews nowadays, and I think it's great to be able to share with the would…read morethe extremely competent and skillful knowledge of Dr. Kwan. Great at case taking and insightful in investigating areas that hadn't been looked into before by other well experienced practitioners. Her sleuthing ended up revealing new areas needing attention and have contributed to my recovery thus far. I'm incredibly pleased to have found Dr. Kwan, and anticipate she will be part of my health team with check ins for years to come as needed. I wholeheartedly invite you to schedule a consultation with Dr. Kwan, in just that first session you will not only see for yourself but will also know the good, kind, thoughtful, and intelligent care you are in for.

My wife has been seeing Dr. Kwan for several years. She is very attentive and caring!read more

Recommended by a friend, this place is very clean, friendly staffs, very nice nurses and an…read moreexcellent doctor Erdos. Teresa at the front desk is very friendly and helpful. I was happy with the service here.

I was a patient with this practice and this office for 13 years. It was often not easy and…read morerequired a lot of patience for the exhorbitant wait times, the multiple phone calls required to actually get the care that my doctor thought I should have and it required a level of micromanagement that I don't ever care to do again. I did these things because I had a great relationship with Dr. Erdos. He is kind, supportive, thorough and listened to all of my feedback about my care and the runnings of the practice. He was a fabulous partner is diagnosing and helping me manage a complex immune disease. At one point, he put me in contact with the CEO so I could help her troubleshoot where things were going wrong with patient communication. This year, things went even more downhill. I stopped getting calls back. Out of six phone calls, ONE was returned. I left multiple messages to get them to send the prescription that I needed. I left multiple phone calls about the patient portal that was broken and never heard from anyone. After I decided to seek care elsewhere, they contacted me to see how I was tolerating the new medication! The medication that they never sent in! And the person who called me referenced a note from a doctor that I do not and have never seen. I physically went there to get a copy of the prescription and then magically, the pharmacy received it! All of this further validated my decision to leave. I shouldn't have to work this hard. Neither should you.

3 people in my family have been coming here for years. On our drive over today my son mentioned…read moreswitching to a different practice. His reason being anytime we come, there is always a problem from check in to check out it's never easy. He is 100% correct. I said let's just see how today goes. We arrive to checkin and they mentioned doing a breathing test before seeing the Dr. I told them when I made this appointment this was to get information about a new medication, we did not want to do the breathing test. They said no problem they would make a note. When they called to confirm, I reminded them we did not want the breathing test. Again no problem we will make a note. At check in she said "we have you down for a breathing test and to see the Dr.". I reminded her we did not want to do the breathing test. The look on her face was awful, like I mortally offended her. She then tells us well if you don't do the breathing test there is going to be "a bit of a wait". Ok but we made it clear all along and yet it seems to be a problem. So needless to say they proved my son's point, and this will be our last appointment here.

Everyone in the office were very nice and the doctor is very helpful and explained everything about…read morethe tests, blood work, and vaccines required to boost my antibodies.