Don't purchase winter tires here. I have a defective tire ten minutes old and they refuse to help…read moreme with warranty. My mechanic shop tried to mount the tire and it would not balance until 5.5 ounces of weight was used - double at least the normal amount of weight required. Still, it will warble at speed, potentially putting me at risk. CAPS staff resisted right from the moment I started talking about the issue, looking for ways do deny the warranty claim ranging from the age of the rims (brand new car) to asking if the tire was mounted on a rim, etc. with the clear desire to find anything they could to not have to help me. The shop that mounted the tire is very experienced with master mechanics and tire specialists. CAPS are very familiar with the shop but still tried to question the mechanic's findings. Our vehicles need to be safe, and the tires we buy should not subject us to danger. A vendor who sells tires and refuses to help you with warranty issues is not a valid place to shop. Take my advice, get your tires somewhere else where the policy regarding warranty issues is something other than complete denial.

well, with this one i would like to express a big warning to the all of the customers, especially…read morewhich one would like to return something what is under the warranty. if that will happen, please be aware of not letting, a return parts, out of your eyesight, by any sales person, for what ever reason, like checking authentication in back stage. if that will happen, by any chance, any customer is screwed up, automatically, because as the parts are out of your eyesight, they will exchange returned parts for another similar one, which is not "covered by their policy". and normally you have been assured from all of the sales team, that named parts is not their. and, as myself, and probably many more customers, will stay mute, with only option to turn around and get through the door, and stay short of $150.00, while their plan probably is to return same one to the factory, and get same amount of the money from them. what system for money make.

When my sons car was broken into on Boxing Day evening he needed a replacement drivers door window…read moreand trim. Unbelievably, the dealer couldn't get one for about 2 weeks so I decided to call some scrapyards. A-16 was the first I called and Nabil, the owner, told me immediately that he had the parts I needed and he would call me back when they were ready. True to his word he called within an hour and about an hour later I had the spare window, which was $75, less than the $220 the dealership quoted. A-16 are an awesome business. They have used parts, gently-used parts, reconditioned parts, refurbished parts and can get you new parts as well. I had a small crack in my rear light unit that was going to cost me around $400 through the dealership to get the part. Nabil got me a replacement after-market, new part for $115. If you have any need for parts for your car, and are ok with gently used, then please give A-16 a call. If they don't have it they can get the part for you at way less than the dealerships.

Needed to get work done on my 2008 Ford Escape, A16 took it in quickly , work was well done and it…read morewas a fair price ... and a smile to boot .....

Hello , I have been…read morea Hyundai car owner for the past 8 years (client at Barrhaven Hyundai). Recently I was planning on trading my 2018 vehicle for a new 2025 vehicle. I started the sales process and unfortunately I had to step back . The sales team was very understanding and wished me the best. I wanted to reach out to say Thank You to all for all the time and effort and also thank you for the great service. Special thank you to : Elie, Nas, Abdul, (Sales), Nicola, Cora and Melissa (Service) .

Whatever your circumstances DO NOT service, buy, or sell your vehicle at this location. You're…read morebetter off conducting your business with children. If you see this comment after you've conducted business with them, please do your sue diligence and get EVERYTHING in writing. This is the position of their general manager. The onus of transcribing your dialogue with the ill advised staff is placed on the customer. You're better off conducting business with children. P.S - Always get a second opinion from other other, I mean actual, professionals before going into business with them

Got a cabin filter here because the place I usually get it from was sold out. Not only was it…read morealmost half the price, but the quality was better. And, the customer service from the person at the counter was excellent. I'll be coming here from now on!

Needed a replacement windshield wiper for older model (to save embarrassment, I won't say how old)…read moreHonda Civic. Canadian Tire couldn't help but guy referred me to NAPA Auto in Nepean. Apparently, Honda is notorious for hard to replace parts. Long story short, both guys on the morning shift were extremely helpful, not only in tracking down the correct wiper but installing it for me! For a $14 part. Try getting that service at Canadian Tire! Highly recommend.

super great store. have everything for mechanical or electrical.. good staff great serviceread more

Over I really like Princess Auto. Definitely favorite especially because of their no-hassle return…read morepolicy. This review is related to their own product review on their website. I always wondered why there are so few reviews for such a popular retailer. I discovered recently it's because they don't allow any critical or negative reviews - even the slightest ones on their website. I wrote one review for a product that was moderately critical and it never showed up on their website. I recently submitted a 3 star review for a mini excavator I paid $10,000 for. The purpose was to provide them and their customers an honest opinion of what I liked and disliked about it so prospective purchasers could make an informed buying decision. After a couple of days, I got this email from them: " Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!" So what's the point of sharing if honest reviews aren't allowed??? I rely on reviews to make informed purchases. I would have expected more from Princess Auto.

Excellent customer service, Great prices on parts. Will use for fasteners and supplies in future.read more

Super dog friendly and I love this! I called ahead to check this and some one had actually picked…read moreup the phone! I went in looking for something auto related... which they didn't have. Hmm. PRINCESS AUTO! lol! No car parts here and barely any accessories! More like a Lee Valley Tools. This company is Canadian which is cool and more stores are currently being built. Staff were friendly. Dog treats up front! The store was crammed full of stuff. Nothing fancy. Kind of surplus store meets Canadian Tire. Perfect for the Mr Fix It type guy.

I've got to pipe up! I love it that Princess Auto has opened up shop in the true west end of…read moreOttawa! If you are familiar with the brand, Princess Auto sells all kinds of car maintenance products, and shelving and other items to outfit your garage to do the repairs and maintenance required. They have things to fix your car: wheels and tires (after all, it's winter now... are your snow tires on?); doodads to check the pressure of your tires; trailer hitches; and all and sundry for the DIY car enthusiast. So why do *I* like it when I don't know the right side of a wrench? Because they are Canadian owned and operated, and they sell work gloves and those heating things to keep your hands and feet warm in the winter. I go there maybe every 3-4 months to check out what is on display. It's different than a hardware store, but also good and useful.

I had ordered a cv axle for my Jeep. I followed all of the prompts to verify the one for my…read morevehicle, which is stated for a 4x4 on the site. But what is not stated is that this certain axle is meant for an all wheel drive not 4x4. Mine is a front wheel drive/4x4. I finally got to chat with customer service, worst experience ever!!! He basically said that I did not know what I was talking about when I tried to explain the issue. I have been working on cars since i was 14. I'm no idiot about them!!! So now I half to suck up the loss and ship the item back because their criteria on the site does not explain the difference. Never again will I deal with this company!!!!!

I was interested in exhaust for my car. Within 3 months the…read moreprice was $197 to $202. then $406. What is going on? Terrible customer service. Stay away.