I called to get some information on insurance. The receptionist transferred me to an agent. The…read morephone rang and rang. I waited for over 8 rings. No voice mail. Called the receptionist back and asked for a manger. She seemed to only know her first name and no one could respond to my call. This is not a company you want to work with. This is a terrible first impression. From the reviews it sounds like it used to be a good company but changed hands. I can see why it got poor reviews. If they can't even handle an introductory phone call, how on earth are they going to handle your insurance!

Northwest Insurance Brokers is a great company! They offer incredible customer service and are…read moreextremely knowledgeable.

Lynda helped me navigate the Your Health Idaho application process and successfully. Basically,…read moreshe walked me through it, explaining every step along the way. Exemplary service and expertise! I certainly will be back with my future insurance needs after this very positive experience.

From the owner: We are a full service Independent Insurance Agency offering a complete line of insurance coverage…read morefor you and your business. We shop the market for you to find the best value specifically for you. Business Insurance, Auto Insurance, Home Insurance, Renters Insurance, Health Insurance and more...

Mike started as my insurance agent and has become a great friend. Here's why...he's real! I'm so…read moreimpressed at how he is always on my side and is completely honest and straightforward with me about everything. He is not a pushy insurance agent. Many long conversations and personal experience has proven to me that he cares about the well-being of his clients more than anything else in his business. You will not regret working with Mike.

From the owner: We understand Idaho and your needs for insurance! Our specialties are auto, home, renters,…read morelandlord, umbrella, and life insurance.

Ms Benton did a wonderful job quoting my new auto, home, RV and personal umbrella insurance…read morepolicies. Not only did she save me a lot of money, she did a fantastic job explaining each policies coverages, and the differences from my old California coverages. I highly recommend Ms Benton for her expertise in all facets of the insurance world as well as her knowledge of the Farmers Group of Companies products. Farmers is a A rated company and I think I can give Ms Benton an A as well.

Duffy Knows her stuff, I always get the right answer to my insurance questions. Insurance isn't…read morealways 1 800 numbers, having a local professional is a godsend. John A - Boise

This was my father's insurance agency, he passed away so I called to inform them of his passing. A…read moreweek later I get a letter from them saying they're canceling his insurance because he missed a payment. This is extremely insensitive especially given that I called and let them know that he had passed away.

Incredibly rude person answers the phone. I will work with another local insurance agency instead…read moreof them.

I was a Project Manager, managing multiple complicated million dollar projects. And I could not…read moremake heads or tails of the confusing the different Medicare policies were written. I met with Jenifer Williams and she went over my expectations and came up with several different policies and options. And explained them all in understandable language. She even showed me some policies that she would not make any money from. Why? because she wants to help people make the best choice for them.

They are great to work with and so friendly! They do Health plans for Individual, Medicare, Group…read morebenefits, and also Home, Auto, Business coverage as well. Great for 1 stop shop!

Michael and his team are wonderful! They were able to do what no other agent has been able to, all…read morewith a sweet understanding attitude. He even took time to help me on a Saturday. Never have I had this caliber of customer service with any other company! Will recommend to everyone I know! Best of the Best!

From the owner: Michael Croy has been in the insurance industry since 2012 where he started his career on the…read morecorporate side of Farmers as a underwriter. Michael then transitioned over to the sales side of Insurance in 2017. Michael brings a wealth of experience and a passion for not only helping clients with their insurance needs but also developing trusting relationships as well. With his commitment to exceptional service he is dedicated to his clients and their needs. He is always well-equipped with a wealth of knowledge to assist you in securing the coverage that matters the most to you. With a unique approach to the way we view insurance today, combined with continuing education with ongoing changes in the insurance world and his dedication to his customers. Michael is the agent you will always be able to fully trust and count on to have your back.

Hartley Insurance is the best! Alexandra is awesome at what she does! She found me the best…read morecoverage at the best price for both my car and motorcycle. I highly recommend giving them a call for your insurance needs!

Not really happy with the "customer service". It is a constant follow up to get any policy…read moreupdated/renewed. Sometimes it feels like pulling teeth to get anything done with our policies. Wish Casey and Alex were a bit more proactive.

he was kind, courteous and got me taken care of efficiently and set up with an affordable plan that…read moremeets my needs. Very happy!

From the owner: Our team views each interaction with our existing and prospective customers as an opportunity to…read morediscover and service their individual needs for insurance and financial services. Remarkable service can be provided during every transaction and the benefits of doing business with State Farm is demonstrated through every communication with our local office. License #: ID-8715315

I called the Tripple a and Jake came to fix my car he so knowledgeable and polite and helpful. I…read morewill always recommend to all my family and friends to use their expertise and they are located in meridian. 1139 e Fairview. He did excellent job .

Short and Sweet: Don't use AAA, they are horrible and make you wait 4-5 hours…read more What actually happened: I requested a tow at 1630, and was told that it would be either 90 minutes to 2 hours. Which is already absurd for AAA even when they use contractors. But fine, I wait. 2 hours go by....nothing. No phone call no text no updated arrival time on the website. I check the scheduled time and it still says at 18:40 even though it was well past 19:00 at this time. Anyways, I call back and they tell me that now they "don't know" when a driver is suppose to reach me! Wonderful news. But whatever I waited another hour and Still. Nothing. So at this point i'm shocked because AAA is known for hour service maximum, and it's not like i'm in the middle of nowhere, i'm 5 minutes out of boise. This is where CANYON COUNTY TOWING comes into play in a more direct fashion...I call back (3 hour mark) and almost lost my mind when i heard the dispatcher say "your driver said he can't get to you" and is unavailable. So after 3 hours of waiting and having this driver assigned to me over 3 hours ago he now can no longer get to me. 5 minutes outside of boise. They then say that NO ONE can reach me and that this now will be a code red and they have to find somebody else to tow me and can take up to if not over another hour. All in all I have been waiting on the highway watching cars fly by at 80+mph for 4-5 hours. And now must wait another hour for another driver. If this is how Canyon County towing handles their business as a contractor I can not imagine how horrendous it must be to request a tow directly. Stay away at all cost, and stay far far away from AAA and any contractors they use.