This review is specifically about the front desk staff--not the doctors. Summary: The doctors here have always been excellent, and they're the reason my family has continued coming for 9+ years. Unfortunately, the front desk staff have consistently been the opposite--unhelpful, unresponsive, and at times, flat-out rude. If you ask a question or try to find a solution to your own issue, you're met with a sigh or an annoyed tone--like the worst thing you could do is expect them to do their job. You'll notice this is a common theme. Their lack of proactiveness and basic compassion is the only thing consistent about them. __ Recently, after my glasses broke, I was down to my last pair of monthly contacts. I called the office four separate times over the course of a week, each at different times, and left a voicemail every time. Not a single call was returned. Finally, on my last attempt, someone answered and told me my doctor would be away during the week my annual appointment was due. I let the lack of response go and just said I'd call back once I had my work schedule, mentioning that my eyes were starting to sting. I didn't even express my frustration--I just wanted help. In the meantime, I was rationing my last pair of lenses--wearing them for just a few hours a day for school and work, then taking them out. At my appointment, Dr. Landolfi, who was wonderful, immediately offered an emergency supply of contacts and said my new prescription would be ordered that day and ready in 7-10 days. She told me if I needed the emergency pair in the meantime, I could stop by and they'd be available. A week later, I called again to check on the order. Surprise--no response. So I went in person. No one was at the front desk when I walked in--maybe that explains the ignored calls. When someone came out, I asked if my contacts were in. She gave a short, dismissive, "You'll get a call when they come in." I explained I needed them for school and work and couldn't keep waiting, she just repeated the same line, offering no help, no effort, no empathy. So once again, I, the patient, had to suggest a solution: I told her my doctor mentioned an emergency supply. Without even checking, she said, "No, we don't have any." I told her my doctor told me she did. She sighed loudly, asked for my date of birth, checked the computer, and went to the back. Then she came back and said she couldn't give them to me without a note from the doctor, who wasn't in. So again--I, not her--asked if she could write a note or message the doctor and let me know when she gets a response. Which she reluctantly did. I shouldn't have to do all the thinking, problem-solving, and follow-up in a medical office. That's what the front desk is there for. There were so many points during this experience where someone could have helped: * When I first called, they might have offered to schedule me with another doctor since mine was away. * They could've told me about an emergency supply. * They could've referred me to another location so I wouldn't have to wait in such discomfort. Maybe not all of that was possible--but I'll never know, because no one tried. And that's the problem. read more

I upped my rating from 2 years ago. The staff is very friendly and they take you immediately. In fact, I got there early and was immediately seen. Dr. Milheim seems genuinely concerned and takes extra time to explain and go over the examination. read more

Drs are good and thorough. Same nasty woman at front desk. I'm done here.

This is a really nice facility but unfortunately I didn't have a great experience. It took months of visits to figure out my contact lens prescription, and even then they couldn't get it right. I gave up and caved in for the last script which is not exactly healthy -- I still have trouble seeing at night. I'm going to try to go elsewhere to get my prescription fixed. Dr. Milheim is excellent but I can't say the same for the other doctor, who was curt and tried rushed me out. The staff seem friendly and considerate, and they have an appointment reminder program which is nice. read more

GREAT team effort all around. Easy to book an appt, on time and professional throughout the entire experience. Automatic appt confirm, online pre appt form submit made the experience a breeze. Smart, helpful staff and advanced technology make this office a 1st choice. Thank you Dr. Joe for a thorough eye exam in a great environment. read more

Allied Vision is fantastic! The staff is wonderful, the doctors are knowledgeable, the technology is advanced and the office is extremely clean! Great for the entire family! I highly recommend Allied Vision! read more

Love Allied Vision and Dr. McGowan. The office staff is courteous and efficient. I made an appointment that was convenient to me. Dr. McGowan is friendly and professional and very thorough. I wouldn't go anywhere else. read more

The doctors and staff are professional and courteous and take the time to explain your results. They make you feel like you are being well taken care of... read more

Dr. Diana is the best. Very nice, patient and she answered all of my questions and concerns. State of the art technology and very clean office! read more

My family has been coming to this practice for several years now. We are very satisfied with the care they provide and the way they always go above and beyond for us. An example of this would be when one of the doctors sent contacts out to my daughter who is temporarily in Australia. He volunteered to ship them, at his expense, and even followed up with emails and a phone calll to make sure she received them in the mail. Everyone here is very knowledgeable, helpful, and friendly. I'd highly recommend these eye doctors if you're looking for a new one! read more

Been going here for several years and had a positive experience with each of the doctors. Last 2 years Dr Milheim saw me. She explained everything very clearly. The staff in the office was also helpful with insurance. read more

Excellent operation. Saw Dr .Tobias for the first time and he took his time examining my husband. After everything it turned out that the glasses he could make for us would only be a slight increase to his vision so he recommended not paying for new glasses at this time. Who does that? No one I know is that honest. I would recommend them to anyone who wants a good HONEST eye doctor. read more

Dr Diana Milheim was excellent. She took the time to explain and go over everything with me and is very friendly. The office is clean and the staff is friendly and knowledgeable. No more puffs of air in your eyes due to the new technology, a plus for me! read more

Love the practice. My family has been going here for years. Terrific staff and all the doctors are excellent. Highly recommend using Allied Vision! read more

Dr. Tobias has cared for my ophthalmic health for most of my life. He is a thorough, personable professional who doesn't rush the patient visit. He takes the time to explain any issues I am having with my eyes, and carefully explains treatments and preventative health. I would highly recommend his and Allied Vision's services to anyone seeking quality eye care. read more

I've been a patient of Dr. McGowan for several years and couldn't be happier with Allied Vision! Staff is knowledgable and very friendly. I often travel from upstate New York for my appointments because the quality of care here is top notch. Doctors and staff go out of their way to work with you and to make sure patients receive the best possible quality of treatment/services. Great doctors! I highly recommend! read more

Dr. McGowan is excellent! Very professional, friendly and explains everything to you. The office staff is friendly and very efficient. I highly recommend this office to everyone. read more

unproffesional rude staff . treated my family and i like if we were no one like if i was going to run away for $100 that they cashed but now they are trying to bill me again for something that is a year old ,the unproffesional man there would not give my daughter contact lenses (that she really needs) because of the $100 and we been their patient for more that 10 years ..worst place to go im done with this place read more