Navin and team have proven themselves unable to provide the level of service they promise to their…read moreclient base, and I highly discourage anyone from taking their business to them. In fact, I would encourage even long tenured customers like myself and my whole family to re-evaluate and find a more suitable office to better protect your money, your trust, and your customer experience. In the middle of November, I started the process of moving my vehicle from my mother's policy to my own policy. Fast forward to today, about 2 full months and 4 different reps later, and not only is my policy still not set up and in my mailbox or even my inbox (despite promises I have coverage), but somehow an agent recently "mis-heard me" and removed my existing renter's insurance policy from my account. Nothing in writing - no verification - and yes, it is paid through an entire year that has not come close to concluding - but it disappeared without a trace. So, in my fruitless efforts working with 3-4 reps over at least 2 full months, I somehow have less insurance policy information in-hand and in my account than where I started. (All this to say nothing of the brief period where my mom's car showed up on my policy along the way, as well.) The lack of communication and level of unfitness to be engaging with customers is astounding. COVID has of course posed a number of inevitable challenges that no office or individual can control. Employee separation or termination has been an unfortunate issue nationwide and beyond, but not transferring the account or telling the customer is absolutely within the team's control and was neglected on more than one occasion. The severe deficit of transparency, follow-through, accountability, and proactivity is disappointing to levels I did not know were possible in a matter as mundane as just transferring a vehicle from one policy to another. Due to the need for assured (continued?) coverage and the maintenance of my own credit score, I will this week be paying a monthly policy charge for a policy I have yet to see or hold. When that LONG-awaited day arrives, I may consider editing or removing this post. But no sooner. And I suspect I should have shared this earlier, as perhaps it will light the fires that my own value as a customer didn't seem to light for anyone there. It's clear Navin and team just can't handle the volume right now, so it would appear to be to everyone's mutual benefit for you to take your business elsewhere while they work to dig themselves out.

We have been with Navin and his team for a number of years. Their service is reliable and…read moreexcellent. We always got our questions answered in a timely manner. I recommended this office to my son and he is also their satisfied customer. They are attentive, responsive and I highly recommend this office.

Paul and his staff are great! They are intelligent, responsive and care about their clients. We…read morerecommend them for all your insurance needs.

From the owner: Our mission is to provide the best service to all of Middlesex County while helping people manage…read morethe risks of everyday life, recover from the unexpeted and realize their dreams. License #: NJ-9138121, DE-3001056870, NY-LA1593961, NY-PC1593961, PA-937736

This guy is literally a scammer!!! We agreed on $700 for me…read moreand my son car insurance and gge charged $1320 from my back ezpay. This scammer did my apartment insurance as well without even me knowing. There were multiple payments going from my account and I called and confront him about and he hung up on me. I cancel the membership with him and my card was charged again for $1320. I called my bank and explained the situation and they charged for $30 for canceling the ezpay. This guy is a full complete scammer. Don't get your insurance from this guy literally a scammer. Ge gas my number blocked now and I have sent him multiple emails and text but no response. Literally a scammer. Don't give him your bank info he will charge you for literally anything he can. I just finished my court paper work for him stealing my money. Please stay sway from this guy. People hate All state because of people like him. A scammer!!!!! Please stay away from this place and especially this guy.

Ronak is Very unprofessional, he tells lies and also does not get the right information. He is not…read morehonest at all. Had the worst experience with this agency. Would not recommend to anyone! Does not get the job done and does not put in work. He leaves out important informations during conversations and does not take responsibility. Spoke to Agent Ronak. I have proof this man has lied over and over again. He lied calling the company saying that I no longer want the policy causing so much confusion.for him to think that the truth would not come out he is very unprofessional and delusional . Also he tried to get pay back and call the company lying to them and than called me saying that Alstate is not interested in doing business with me any longer and all of that is lie. Letter and emails were sent to this man and he never was responsive letting me know what's going on and then going back to the company telling lies.

Sammy has had my business going on 4 years now and I could not be more pleased with how helpful and…read moreattentive he's been with all of my family's needs. He and his staff are professional, courteous, and take time to explain any and all questions you may have. They are also very quick to respond to any messages left on their voicemail. This branch is very well kept and organized as well.

I have been a client with Sammy for almost 3 years. His office has been top notch when getting back…read moreto me about quotes for things I have added on to my insurance plan. They do a great job explaining the plans and coverage. Quick to respond and a pleasure to work with.

I know I can give them a call anytime and speak with a local person, not a random call center. The…read morepeace of mind this brings is why I don't shop around when it's time to renew.

I have been with Allstate since I've been driving. (More years than I want to admit to)…read more Every step of the way, whether it's a change in policies to the unfortunate and thankfully not frequent accidents, have been smooth transactions. David Basile will take the time to run the numbers and details of your personal usage of your vehicles.