Kristen at BCS Chimney Services was so wonderful, in the end I wasn't able to use them because I…read moreneeded immediate service, but Kristen was super informative with answering my questions and their rates were reasonable. I highly recommend them--if their tech team is as service-oriented as their scheduler, then it speaks volumes to how they run their operation.

BCS Chimney Services provides zero "repair" service. They charge $100 per fireplace to provide a…read morevery simple cleaning of your gas logs. No tools, no vacuum, no flashlight - had to borrow a lighter from me to ignite the pilot light. DO NOT ALLOW THIS COMPANY IN YOUR HOME - THEY KNOW NOTHING!! UPDATE: Owner of the company called me in less than an hour of my posting the one star review and was very argumentative. He ended the conversation with a vulgarity "F*** You"! I should have known better: two teenager's in a 30 year old truck with no company logo on the truck or uniforms was a big indicator that this probably was not a professional company. After speaking with the trash mouth, vulgar owner, I need to re-emphasize DO NOT USE THIS COMPANY

Top Hat Chimney Sweeps was awesome! I had this annoying whistling noise coming from my gas logs,…read moreand their tech, Christopher Mooney, came out to check it out. He turned off the pilot, cleared out some debris, and got everything working perfectly again -- no more whistle! Super nice guy, explained everything he was doing, and fixed the problem fast. Definitely recommend them if you need any chimney or gas log help around Auburn!

High praise to the whole company for their courtesy, expertise, and professionalism. Especially…read morethis high heat and humidity week to Trent who trimmed the chimney flue and installed a chimney cap. Then, still cheerful, he set up forking, flickering flames from gas logs on a bed of glowing embers in the fireplace and showed me how to use the remote. I appreciated his ETA messages written in correct, typo-free English and his respect for my house, e.g. shoe coverings. A wholly positive experience!