If zero was an option, that would have been my rating. Choosing Allstate is my most regrettable decision in life as they are out to avoid laying any claims and when an adjuster sets out to do the right the right thing and appropriately write up the claim, the reassign the claim to one of their bulldogs who will deny everything. Advocates in the office do nothing to help you and instead will avoid answering questions, especially when calling their bluff. And as for Brent Walters, well he is just nonexistent except for his picture and his forwarding of messages to his staff to call back. He is not an agent for his clients but an agent for his clients' money. See more of my experience with Brent Walters in the attached image read more

Allstate Insurance Agent: Brent Walters - Home & Rental Insurance Near Me - Beaumont, Texas

I used this agency for my last few apartments and the price stayed reasonable throughout the 5 years. It jumped one year and I called to ask why and got some mumbo jumbo. I decided it was the time to price compare and found a much better price at State Farm. I cancelled the Allstate policy... except it somehow didn't go through. Got charged for a month and called saying I cancelled to which they saw it was on file but didn't go through. I had to call again a week later to ask if it really was confirmed and if the charge was going to get dropped as I had gotten another notification. Now months later, I get a call to sign up for services at least once a week. I've told them 3 separate occasions to remove me from the list, do not call me again, all types of phrases signalling that I do not want solicitation. DO NOT have any business with this horrible insurance agent read more

I have been using the Walters agency for auto insurance through allstate for a few years. Every time it's time to renew my policy, my premium would go up and I would have to call them to figure out what was going on. For a while they had me paying for a "new car protection" part of my plan, then later I learned that my car was too old to even be eligible for it but they were still charging for it. Recently I decided to switch to a different insurance provider (which cut my premium by 40%--when I told this to my allstate agent they were mysteriously able to match it) and it has been a mess trying to cancel my plan with the walters agency. I have called and emailed many times and thought it was cancelled, but I continue to get emails about payment and my online account shows that I need to make a payment for this current policy that should have been cancelled. I don't suggest anyone use this agency as they give you the run around and are very hard to reach over the phone. read more