Brittnee and everyone in the agency are the best! Professional, knowledgeable, and helpful in…read morebusiness, as well as kind and compassionate w customers dealing with life's hardships. I would definitely recommend!

Brittney Barnes is the best State Farm agent ever! Brittnee has been my family and I agent for many…read moreyears and she never disappoints. I purchased a new vehicle last night and Brittnee made my entire process of adding coverages to my vehicle very easy. She set me up with great coverage and rates that fit my needs perfectly. She's literally the best!

Absolutely the worst insurance agency with zero integrity. Only care when signing you up for new…read moreinsurance. Trying to get answers on claims is impossible and refuses to provide management or Agents information to find out why claim is not being for customer. Office does not return calls and is very unprofessional. Pick another Insurance company.

The commercial agent sent a generic email asking for information. No phone call...no follow up. No…read morepersonable communication. Reached out AGAIN through another agent. Commercial person NEVER called me. Going elsewhere for my policy. And I do have my home & car policies through yall. Very disappointed in the commercial side. Losing my business there.

She is a people person and a beautiful soul. She goes beyond what is expected of an insurance…read moreagent. She has a friendly staff that will accommodate your every insurance need.I am pleasantly pleased.

So knowledgeable and helpful! Answers and solutions to all of your problems! Thanks ladies.read more

Direct Auto Insurance is hands down one of the most unethical and predatory insurance companies…read moreI've ever dealt with. They have a policy that no other insurer I've worked with enforces -- they upcharge customers based on who they live with, not who actually drives the vehicle. It's a dishonest and profit-driven tactic that punishes paying customers for things completely unrelated to their driving risk. What makes it worse is how they intentionally delay taking action when you try to provide the documentation they request. They give the impression that if you do your part, your policy will be corrected -- but it absolutely won't. They drag their feet, avoid processing requests, and make the situation worse. Customer service is just as bad. When I tried to escalate the issue to a manager, I was flat-out denied, even though Direct Auto was attempting to add hundreds of dollars to my monthly payment. Refusing escalation when people's real financial situations are at stake is unacceptable and unprofessional. This company plays with people's lives and budgets for profit, and the lack of transparency, accountability, and basic ethics is alarming. I would not recommend Direct Auto Insurance to anyone who wants fair treatment or honest business practices.

I was nervous. I had to change carriers so I went to these guys. They explained everything to me…read moreand got me a great price

From the owner: Property and Casuality Insuranceread more