if I could give them a zero I would have but only way to get my review out!!!!! So where do I begin....... I started my policy three months ago and had given them my bank information which they then pinged to make sure it was a working account. all good so far. made my first payment. then second month comes and I notice they haven't taken out my insurance amount. which is 154 dollars and some change. so I called them after hours and got corporate person which then helped me pay my insurance bill. I then asked why wasn't it taken out on the date they said they were going to. there response was they forgot to check a box to make the autopay got thru. okay fine then issue is fixed right? WRONG!!!!! SOMEHOW some incompetent employee then tried to draw from my account and put in the wrong account info. which first kicked back for insufficient funds. funny thing is is that I confirmed with my bank that I have overdraft coverage. which means if I don't have the funds in my account the bank will still pay the note/bill. So when they told me they had two kickbacks( which my bank verified didn't exist on my account. there was no evidence they ever tried to pull from my account) one for insufficient funds and one for wrong account or something. my point is simply this, if I have given my bank information and you have already pinged it how can you then mess up putting same I fo in for payment. this is where the incompetentcy happened. somehow someone fudged there fingers to another account because if they had put the correct information in like they had pinged originally I wouldn't be in this void where my insurance has lapse to no fault of my own. when I'm talking to corporate the simply say well these are the things why you got canceled and we cannot reinstate my policy or give me a new one. because eof the two returns on my account. They did say they sent me an email which I never got....then the woman said check your spam email. and who the heck looks in there on a regular... what is wrong with a phone call. what ever happen to the customer service??? so even after I told the. I have overdraft coverage and all they couldn't do anything for me. I called several times to talk to corporate and once I actually got hung up on when I was doing a three way call so the insurance company could hear this from the horses mouth( my bank) and they hung up on me. Another question they really couldn't answer and I got crickets when I asked was so if a nonpayment from a customer happens do you not send out a email or a phone call or a letter so that you give the customer a chance to make it right? I got crickets for a long pause then they would answer we sent you an email says so right here on this date( which the send to spam so you can't find) so its not our fault you can't see or find the email. I had gotten several other emails from allstate about spending points and using there app. yet they are inept to sending an email stating that you payment didn't go thru. how can corporate get it right but the agent doesn't?? sounds like a faulty agent or a team that doesn't know what is going on. I have never had a worse experience. I even went as far as calling corporate while I was at the bank so they could hear from the horses mouth that they never once tried to draw from my account and that no return of payment ever happened ( because I have overdraft coverage which wouldn't allow this to happen in the first place regardless if i had the funds or not) they simply said we cannot help you and you need to contact t your agent to settle this. which I responded to are you not suppose to fix and back up all agents that you underwrite or do business with. like they could make it right right there but they chose to not even ask my bank representative any questions. like maybe about overdraft on the account or any of the returns they said happened( which never did because someone has fat fingers and couldn't put in correct account info). left messages at there office no returns. I originally called the office and talk to someone that stated they were the office manager and when she couldn't or wouldn't answer my questions because I was loud and heated. I never once cussed at this person and they simple said you can call customer service where done here. I asked here to send me to Daniel Davis and was told I couldn't be in touch with him. never give this person money. a big waste of time and energy!!!! go somewhere for one they didn't sell there call centers to foreigners so you can actually talk to someone and be heard and can hear what the other is saying. I will never go back to them and I highly recommend you never do business with DAINIEL DAVIS OR ALLSTATE FOR THAT MATTER!!!! JUST REMEMBER THERE BUSINESS STATEMENT " YOUR IN GOOD HANDS WITH ALLSTATE" HA HA HA I HAVE NEVER DISAGREEED ON SOMETBONG SO BAD. do yourself and others around you a favor and never do business with them. this will save u read more