In summary, Average at best. Allstate overall based on the incident below is a 2. This office has…read moreprovided some support and been somewhat helpful, but not to the level I expect or received from my past insurance company. Overall a 3. My wife was involved in an accident when a person ran a red light resulting in a collision. The police cited the other driver. We called this agent and they seemed like it was our responsibility to handle the claim since it was the other drivers fault and should make a claim against the other drivers policy. In the beginning we ended up talking to an adjuster/claims dept and several Allstate people called confusing my wife, with a focus on closing the case rather than repairing our vehicle. Claims Service was not that friendly or good to work with. **It would have been best if the agent took control, explained our options and gave advice from the start, it would have prevented confusion.** There were follow up items as well resulting from the incident that were not completed by the agents office until I called back and one item was complete but not communicated to us, I learned it was when I called to follow up. I always feel like I am bothering them when I call....... My general impression is since the new owner took over, the quality of service has declined. But we had no claims I believe, just inquiries and purchases. But the tone is not as positive now.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. As an Allstate Agency in Maumee, our knowledge and understanding of the people in this community help us provide customers with an outstanding level of service. We look forward to helping families like yours protect the things that are important - your family, your home, your car, and more.You can depend on us to help you look at the big picture. What we like best about our jobs is that we can offer customers options for a wide variety of coverage and services.We're committed to helping Maumee residents assess their immediate and long-term needs and choose options that will help them achieve their goals. When you want to explore options for protecting your home, personal property, or financial future, we're available to answer your questions. If you're already a customer, we're ready to review your coverage so that you can make any necessary adjustments to fit your changing needs. Call us today.

Alex was GREAT ! Very informative and knowledgeable explain things well easy-going a great…read morepersonality and he knows his stuff. He also followed up with me pertaining my policy. I feel like I am in good hands with State Farm.!!!

I've never been so happy with an issuance company!!!! I have no clue why I didn't switch sooner!!…read moreThey are always helpful, prompt in responses, and just overall a super friendly staff!!! When I had to make a claim because I had hit a deer, they made the process extremely smooth on both sides (the office and the claims dept). I'm a lifer with these guys as long as their office is open!! :)

I have had my home and auto through this agency for three years. The staff make smell feel like I'm…read morea part of their family. They take their time with me and always answer my questions. I just had a copy of my ID sent to me in the mail and they sent me a handwritten note thanking me! Who does that?! Well, someone who will continue to stay with them because they give amazing service!

From the owner: Specializing in: - Insuranceread more

Lisa definitely has her clients best interests at heart. When we had our policy quoted she was…read moreconsiderate, professional and very helpful. Thank you Lisa!

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Maumee, OH area since 2013, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.

I usually never do reviews at all but I figure out how to do so today…read more That just goes to show how great of a job Paige Critchley did! she went above and beyond to help me, built a genuine connection and trust and help me find what I needed for the best price while explaining everything she was doing. never felt left in the wind to what she maybe doing on her screen! Some of the best customer service I have received from any establishment in general! bless her!

Great People! The Agent did not make me feel bad about my driving record.read more