Switching over for State Farm to Farmers was the best decision! Everyone at the office is very…read morehelpful and when I had a car accident the process was so simple! I took pictures, sent them and picked my body shop, complete stress free and consumer friendly process. I couldn't be happier with my decision to switch to Farmers with Helene and her staff.

This is one of the most experienced and knowledgeable insurance agency offices I've been to…read more Everyone is so friendly and helpful. I highly recommend going to them for your insurance needs.

I started with William Markley Sr at American family for insurance over 30 years ago. When Sr…read moreretired, I wanted to go to William Markley Jr but American Family wanted to put me with a new agent. I had to fight to keep him as an agent. He has made any claim I've had, effortless and totally easy to get repaired. He knows the system and makes it work for the customer. I hear the problems people have had with other insurance companies, and I am happy to have my agent. His office is also on my daily trek through Joliet and he is never too busy to talk.

Michael Zaur is the agent here. We've used him for about eight years now and his service has…read morealways been great. His office manager and spouse, Nancy, is always amazing when it comes to straightening out little quirks within the system, which still don't arise very often.

Amazing customer service! Frankie helped me with my policies answered all my questions definitely…read morerecommend this office!

I don't know what is going on with my insurance policy. I'm frustrated that one agent says my…read moremortgage insurance was sent to my mortgage lender, the mortgage lender did not receive it, and another agent says my policy is still in underwriting. I don't know what is going on at this office. I am ready to switch to a different State Farm agent.

I have been so pleased with this office for my renter's and car insurance needs and have found them…read moreto be pretty competitive. They have several staff members in the office but I like to work with Sandy. I have found Sandy to be very knowledgeable about the insurance offerings and efficient with handling my insurance needs. And there hasn't been a time when Sandy hasn't been able to clearly answer my questions about complicated insurance policies and terms. Highly recommend this office.

Terrible experience with person I had to deal with on the weekend. Person was very cold, abrupt and…read moredid not explain things well! Felt rushed to make a decision, etc. Bad all around. this person should not have a job communicating with people. Just bad luck, I am sure other employees are good to deal with. State Farm, reach out to me if you want a name.

I would like to recognize the great customer service that I always receive for several years now…read morefrom an employee named Jasmine. She is always extremely helpful and goes above and beyond her line of duty to help and assist in any way she can. She is always very professional and easy going. Therefore, I go out of my way to compliment her great customer service. Keep up the good work! Sincerely, Jose Cato Cortez

I just want to say that my experience at Bill Dillard State Farm was great. Jazmin was fantastic at…read moreexplaining business insurance to me. I would recommend his agency to anyone.

This office responsiveness to emails is sorely lacking. The gentleman working the day we called was…read morealmost combative when you ask to speak to the manager or agent in charge of your claim. We used to think so highly of State Farm and dismissed the news reports that they were hard to work with. But now after waiting a year to try and get our roof replaced, we are still in the same situation as we were a year ago with more issues. This office will not help you when you need it most because you can't actually talk to anyone except the office number which is manned by a person who just wants you to hang up angry. In my former work in customer service, I could never talk to a customer that way. I am still left going to bed every night thinking about keeping my children safe and how State Farm and this office have done nothing but delay this claim and make the same argument that a replacement isn't warranted. We now have to worry about leaking as the repairs made aren't holding up because they insist they only need to repair. This office will only work to get you as a new customer but will not advocate for you when you need help. Shop around and you'll be better service when you really need it

I have been a customer of State Farm for over 25 years and a customer of John Kim's agency for at…read moreleast 10 years. The level of service provided over that time start out great but has rapidly deteriorated over the last couple of years into what we have today and is a symptom of both corporate policy and local agent apathy towards anyone that doesn't represent new policies or business. It would be easy to say that I'm a disgruntled customer or that I have a vendetta against State Farm. Vendetta's are for evil villains in movies and unhappy customers are a dollar a dozen. I fully admit that this review is driven by recent events related to trying to get a claim properly investigated. The reality of the matter is that once you are a customer of State Farm, you are kind of stuck there and you have to hope that any claim doesn't get sucked into the black hole of corporate hell that allows them to pass off claims, escape accountability, and let's them continue collecting premiums while they try to get you to quit them by waiting you out or forcing you to look elsewhere. I don't have to list the numerous articles that talk about how State Farm coverage isn't what it used to be and homeowners are waiting a year or more like myself to get valid claims taken seriously. But again, this isn't about State Farm itself. This office isn't going to take your claims seriously and when you call to talk to someone, they say they will take a message. When you ask to speak to John Kim himself, you're rudely told that they don't give out personal or business numbers. I admit I was mad when I asked for it but I was not expecting to be so rudely rebuffed when asking to speak to anyone who would know what is going on. It's a shame that this office can no longer provide a "Like a friendly neighbor, State Farm is there" vibe. Before this phone call, I emailed asking for a call back but as of 36 hours plus later, I still haven't received a phone call or email back. This was after emailing two previous times over the last six months that I receive regular updates. So here I am with my roof still not fixed and the repairs blowing in the wind. If you're expecting responsiveness, a friendly voice when you're upset, or quality service....You really should look elsewhere because that's something they simply won't be able to do. When you're in trouble, you will not be able to get the quality or service you need to put your mind at ease. Do you want someone who can't come to the phone or an office who won't let you talk to an agent when your in trouble? I will inevitably be commented on by the agency for lying but I will produce emails and a detailed statement to anyone who asks.

Everything went very well. She was very professional. She make me fell good and I am happy with the…read moreservice she gave me

Poor customer service from JUAN and the manager at this location. They both failed to return the…read morephone call and provide us with an update regarding the billing mistake made on our policy. It's unfortunate having to leave this negative rating, but now i'm stuck with an issue that was never resolved. -Margarito