After several years of working with Bryan Quinn for all my personal and small business insurance…read moreneeds, I strongly recommend Quinn Insurance. His laid back attitude and open door approach attracted my interest in the beginning and has made the decision to stay a no brainier. You should consider switching to Quinn Insurance if you're looking for an agent who will always answer phone calls, quickly reply to messages and immediately deliver on promises. Not only does Bryan always have my best interest in mind but also my wallet.

His staff is great. They quickly gave me a quote and I got my insurance in no time. I would…read morehighly recommend Quinn Insurance Agency.

Subject: Formal Complaint Regarding Unethical Billing & Customer Service…read more To Whom It May Concern, I strongly advise against choosing The Hartford for insurance. Our experience has been nothing short of frustrating and irresponsible on the company's part. When my parents and I initially contacted The Hartford to bundle their home and auto policies, the customer service was warm, responsive, and accommodating. However, when an issue arose, every representative we spoke to was dismissive, unhelpful, and, at times, outright rude. This experience proves that saving a few dollars is not worth the stress and risk The Hartford has put us through. The Issue: We moved our home and auto policies to The Hartford after receiving a solicitation for lower rates, switching from State Farm after nearly 35 years. We bundled both policies and set up automatic payments of $390 per month. We reasonably assumed this amount covered both policies. However, in March 2025, we **accidentally** discovered that our **auto policy had been canceled three months earlier, in December 2024, due to non-payment**--without a single notice, call, email, or letter from The Hartford. We had been driving uninsured for three months without knowing. Unacceptable Customer Service & Lack of Notification: - No Notice of Cancellation: Despite being on autopay, we never received a single alert, statement, or notification that our payments were not covering both policies or that our auto insurance was at risk. - Refusal to Reinstate or Offer a New Policy: When I called to pay and reinstate the policy, I was informed that The Hartford does not reinstate policies canceled for non-payment--nor would they allow us to create a new one. - Rude & Unprofessional Treatment: When I requested proof of any missed payment notifications, I was met with condescension. The agent had no record of any letters or emails indicating that our policy was in default. - No Access to a Supervisor: When I escalated the matter, I was told that **supervisors do not take calls** and would have to call me back. I complied, but after 48 hours, no one reached out. - Failure to Follow Through: I called again, and a different agent submitted another request. Three more days passed--still no response. - Finally Reaching a Manager (After Multiple Calls & Delays): When I finally spoke with Jody M. from California, his response was dismissive, stating that we "should have logged into the website" to check for issues--despite the fact that our auto-payments were being processed and we received emails that **never indicated** a problem. The Consequences & Next Steps: - Driving uninsured for three months is terrifying and completely unacceptable.** The Hartford's negligence put us in a dangerous position. - We are filing a complaint with the **Better Business Bureau (BBB)** to formally document The Hartford's deceptive and unethical practices. - We will be **moving our homeowners policy immediately** and transitioning all policies away from The Hartford, including our **second home policy.** This experience has been a disaster. We trusted The Hartford with our family's financial security and safety, and instead, we were met with deception, negligence, and complete disregard for customer care. Sincerely, Gutted Customer who is also a real estate agent that intends to share this story with every client I meet.

I like this company because they make my experiences easier. They're very knowledgeable and…read moreprofessional and they care. The only reason I can't give them 5 stars is because of the agents I have been given, they're not always easy to get ahold of. There have been times where I would leave a voicemail and not get a response for a few weekdays. That can be pretty frustrating especially when you need specific info at that point. Other than that I've had a pretty decent experience. I probably wouldn't recommend this company unless someone specifically asked me about them, but that's based upon my personal experience with other companies who I have received a better response from. But I really liked Hartford.

We have had many insurance agents in the 57 years we have been married. NEVER has one of them been…read moreas spectacular as Jay. The underwriter wanted leaves blown off our roof that I had not accomplished for the first time in the 26 years we have had this home. JAY came to our house, climbed on the roof and cleaned it off because at 75 I could not. I would have hired someone to do the job but JAY sent a time and day to do it for us. There are few people in this world that would do it for NO CHARGE ! He is one of a kind. His office staff treated me like I was family and it was. really appreciated. The premiums were lower than 6 other firms that I contacted. WE ARE SO HAPPY WE FOUND THE JAY BERNARD AGENCY ESPICALLY JAY AND HIS TEAM

Don't, folks...just don't. They want your $, but don't earn you as a customer. You're just a risk…read moreassessment to them, a paycheck. They will not earn your business when something unfortunate happens to you. The list of friends and family throwing 5 stars here have not been earned. When the storm hits their place, when the denials and delays happen, when the low balling and grappling for pennies begins, when they drop you flat, that unearned perception will change. Make informed decisions with your hard earned money. You're being sold a bag of air. Don't buy it. Tell anyone you care about.

I highly recommend Spencer Davis and Riverside Bank. They have competitive rates and low fees,…read morewhich is great, but a lot of banks may offer that. Banking with Riverside is different (we've banked with several banks in Central Arkansas). Our experience started with us telling Spencer what we wanted and he created a product to match our needs. In the past, we've experienced situations where bankers try to make us "fit in their box" and jump through unnecessary hoops; Riverside has the flexibility to address your needs on a case-by-case basis. From start to finish, we were impressed with Spencer's responsiveness and attention to detail. He always returned calls, texts, and emails quickly. As the loan progressed, he took the initiative with updates and we always knew what was going on. We had a small loan, but it felt like we were his only client. Maybe that has to do with Riverside being a local, family owned bank. We like supporting local, but getting the deal done on favorable terms is really what matters in the end. They performed in all areas. We see ourselves banking with Spencer far in the future due to all the factors above. If you are looking for a long term banking relationship with someone you can trust, call Spencer at Riverside. Matt Lamb

They make the deal happen when no one else can. Best local bank for local business.read more

Working with Keith and his insurance agency for years and can truly say that they care about your…read moreneeds when it comes to your insurance. Whether you are with another carrier give them a call because Keith himself with his team can cater the correct insurance for you if your single, married, or even have a family. Call them today if you want the best insurance agency working on your behalf because they put you first!