This office provides Excellent customer care and puts strong emphasis on understanding the…read morecustomer's needs first before making any decisions or changes on policies coverages. The staff is super knowledgeable and never makes me feel rushed, despite sometimes long periods of time spent on the phone going through various scenarios on coverages I need to run through for all cars, home insurance etc. In a world where insurance premiums keep going up everyday, to me it's extremely important to work with individuals who live and breathe what they do, love working with people and find ways to help them meaningfully. I highly recommend this SFarm office, especially if you're looking to make noticeable improvements to your existing policies.

After a preliminary phone call with some estimated figures, we made a trip to Ardit Bita's State…read moreFarm office on Lydig avenue in the Bronx. He spent an hour and 20 minutes of his time to answer every question that we had and to advise us on different ways to price our home and car insurance to save on the premiums, but still be secure with our insurance. We saved a good 25 to 30% and left the office with confidence! Thank you, Ardit!

I have been using their services for over 5 years, they are all friendly, welcoming and…read moreprofessional, I was recommended by a friend to this business, I got Aneita (Annie) when I first gone there, and I have been going back every year! I reccomend my cousins, I now have a Cleaning service and I told my sub-contractor to go there and ask for Annie and Sandra, they are all great from what I experienced when am there and I wouldn't go back or reccomend anyone if I didn't get the service I need, I love and respect them! Am very picky where I spend my hard earn money! So I reccomend this business to anyone who seeks, tax, insurance, accounting Service etc! Shawn Sanderson

Terrible service. This insurance broker was recommended to me by a friend. I will admit at first…read moretheir rates are good at first but they have terrible service, promise to call you back with requested information and don't and after a year your insurance premiums go up dramatically without you having any accidents or other negatives on your driving record. Inez was my rep. From inception she was supposed to get back to me with a quote for auto, renters and motorcycle insurance. She never got back to me within the week she said she would so I began my onslaught of phone calls to inquire again and AGAIN! Each time she said she'd have to get back to me and never did. I eventually jumped the gun and just got the auto insurance because my policy renewal date was coming up with a different company and I didn't want to play the refund game. After locking me in, Inez neglected to get me the requested info for the renters and motorcycle. I have since called on various occasions and have always gotten the "I'll get back to you" from her and some other guy at the firm. Its been a good year now. You folks give Latino's a bad rep. Make us all seem like unreliable yes men. Perhaps that's what you're going for. Unfortunately some of my people pride themselves with showing up late and never calling back when they say they will as if it were a good thing...It isn't. Call back and follow up. Or at least pick up the phone. Your office hours are from 9-6 Impossible for you to be too busy to answer between 10 and 5. Now my premium has gone up an extra 50 bucks in a year and I haven't had an accident, speeding ticket or any other infraction for that matter. I dunno what to say... Good luck if you do use them, otherwise use a different progressive agent. They suck.

Honestly, if I could give this place 0 Stars I certainly would. I used them for 2 years, 2 years of…read moreterrible service and Rising rates. My car insurance went up another $400 this year so I looked around for 20 minutes and went with Geico, saving about $800. I speak Spanish, but the woman at the front desk in this office speaks absolutely zero English. If you're not fluent in Spanish don't expect to be able to communicate with this office. They don't call you back when they say they don't get back to you with the information when they say, or send anything on time or filled out correctly. I wanted to use somebody in the neighborhood, but forget these people. I realize there's a lot of Colombians in this area, but it would be nice if at least there is one or two people you communicated with at this office that spoke English. Go somewhere else.

This was the first time I needed to call for help with State Farm in Summit. I had the pleasure of…read morespeaking with Colin Ruben. He was extremely knowledgeable and efficient. I had everything handled within minutes and in my hand. Very happy with their customer service. I highly recommend this agent.

Richard, Cesar, and the Team have been fantastic to work with. Extremely professional, and always…read moreavailable for all my questions and requests.

Marianela Pérez took care with my insurance needs, she's excellent providing good service for the…read morecustomers and finding the best possible rates in the industry and she's very knowledgeable and experienced in doing her job

Good luck trying to get on the phone with this brokerage company. I called them four times this…read moreyear and and all four times no one has picked up the phone to actually work with their clients. I guess it must be hard for these workers to answer phone calls cause it seems like they silence all their calls.

Jim has been my "insurance guy" since I was in college. He is extremely knowledgeable without being…read moresalesy or pushy. Jim is also very friendly and personable, which is not always the case with insurance professionals. He is very quick to respond to phone calls or emails and will go above and beyond to make sure you get the best coverage. It is great to have someone to contact when I have insurance questions - so much better and easier than speaking to a bored customer service rep at one of the insurance companies. Jim's staff is also great and very professional. Highly recommend!

One word for the brokers at J&B Insurance Agency, AMAZING! Adelia has been my insurance broker…read moresince September and she has been fantastic all the way through. I had a very bad experience with the broker I had prior to going to J & B. Elan, is also very polite and professional. They really go out of their way for their clients. I have had nothing but positive interactions with everyone at the office. Very great place to have insurance!

If you want amazing service and unbeatable prices then Otterstedt Insurance is the company for you!…read moreFlorence and Marissa handle our business insurance and they are lovely to deal with and make everything so easy for us . They are truly and asset :) We are very lucky to find an honest and reliable company ! All the best, Christine