Terrible customer service. I initiated a policy almost a year ago and when I contacted the office…read morewith a problem, she was very rude. They wrote my policy incorrectly and I had an email trail to prove that and she addressed it by being nasty to me.

From the owner: Our business specializes in home, auto, commercial, business, and life insurance.read more

So accommodating, informative, friendly n helpful. Helped when i need someone to be honest n fair,…read morejust suffered a loss n did not know what i was doing n they could have took advantage but they absolutely did not. Wonderful rates also.​

Wonderful communication from assistant, Barbara. Bob is not above also handling phone calls and…read moreadmin work. They work as a team to ensure that clients are happy and informed. We have yet to need to file a claim, but so far, so good. Pleased to finally have a local agent as opposed to Geico at a distance/online, which we have used for over a decade.

It won't let me give zero starts, one is to high…read more For 75 years and three generations, my family has been part of State Farm under the old agent that transitioned to Jamie Blott. However, due to the complete lack of care from their office and the company in general that 75 years of loyalty are ending as we have to change companies. The company waited 15 days even to review a supplemental estimate needed to repair my vehicle, causing me hundreds of dollars of out-of-pocket rental expenses. When I asked the office for help, their response was, "these are not our rules." It was nothing but lies and broken promises from the second I filed my claim. I expected better after being loyal for so long.

This State Farm agent is unprofessional, lacks knowledge of her company's products, untrustworthy,…read moreand not helpful to her customers. Her office is a disaster. The staff do not know what they are doing. She should never be an agent. She criticized her own company and said claims purposely drag their feet on payments to customers. She is a terrible agent. I absolutely do not recommend her.

If you plan on moving or changing your policy and/or if being able to access your agent is…read moreimportant to you I recommend going elsewhere. I moved and had two policies I had paid in advance I requested be cancelled and refunded for the unused time. Both times Angela (his secretary) insisted neither policy existed and despite multiple requests for Tom to call me back he never did. I was billed for six months past when I requested my policy be cancelled. When I received a non renewal letter (due to vacancy) for the policy I requested be cancelled I called and again requested the refund now that we both knew the policy existed. Angela stated I never requested cancellation. Then once my home sold I requested a refund for the unused time on my condo unit owners policy. Angela stated this policy didn't exist either. I calmly requested Tom call me back but Angela hung up while I was giving my phone number. I was able to find Tom's email and sent screenshots of my paid bill and credit card statement proving the policy existed. Cheryl responded to all emails. She acknowledged the policy existed but said I'd have to take up the refund with the owner of the other half of the duplex or the title company. I then brought up how the same thing happened with my other policy for items inside the house. Cheryl stated my lender requires I keep that policy and notes said my husband was to call when my house sold. I paid cash for the house. There was no lender. My husband doesn't own the home and he was never in contact with them regarding this policy. I didn't need his permission to cancel my policy, but if I did and they had communicated that he would have given it. Throughout this process when I called I was told Tom was out of office. I requested a call back but never got one. I requested he call me via emails multiple times but never received a call. Additionally around three years ago my husband had a car accident. I had multiple questions his secretary didn't know the answers to. I requested Tom give me a call to discuss my questions but was told he was on vacation and then attending a conference so would be unreachable for around two or three weeks.

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams. We are dedicated to servicing our customers needs. License #: OH-75996