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    Hearthstone Insurance Group

    1.0 (1 review)
    Closed 9:00 am - 5:00 pm

    Services - Hearthstone Insurance Group

    Car and truck insurance

    Life insurance

    Homeowner or property

    1 More Service

    Vehicle

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    1 year ago

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    Tom Danko - State Farm Insurance Agent - State Farm Agent

    Tom Danko - State Farm Insurance Agent

    (1 review)

    If you plan on moving or changing your policy and/or if being able to access your agent is…read moreimportant to you I recommend going elsewhere. I moved and had two policies I had paid in advance I requested be cancelled and refunded for the unused time. Both times Angela (his secretary) insisted neither policy existed and despite multiple requests for Tom to call me back he never did. I was billed for six months past when I requested my policy be cancelled. When I received a non renewal letter (due to vacancy) for the policy I requested be cancelled I called and again requested the refund now that we both knew the policy existed. Angela stated I never requested cancellation. Then once my home sold I requested a refund for the unused time on my condo unit owners policy. Angela stated this policy didn't exist either. I calmly requested Tom call me back but Angela hung up while I was giving my phone number. I was able to find Tom's email and sent screenshots of my paid bill and credit card statement proving the policy existed. Cheryl responded to all emails. She acknowledged the policy existed but said I'd have to take up the refund with the owner of the other half of the duplex or the title company. I then brought up how the same thing happened with my other policy for items inside the house. Cheryl stated my lender requires I keep that policy and notes said my husband was to call when my house sold. I paid cash for the house. There was no lender. My husband doesn't own the home and he was never in contact with them regarding this policy. I didn't need his permission to cancel my policy, but if I did and they had communicated that he would have given it. Throughout this process when I called I was told Tom was out of office. I requested a call back but never got one. I requested he call me via emails multiple times but never received a call. Additionally around three years ago my husband had a car accident. I had multiple questions his secretary didn't know the answers to. I requested Tom give me a call to discuss my questions but was told he was on vacation and then attending a conference so would be unreachable for around two or three weeks.

    From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams. We are dedicated to servicing our customers needs. License #: OH-75996

    Hearthstone Insurance Group - autoinsurance - Updated July 2026

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