After 20 years of paying home policy...I asked that Art give me a call. The answer was he doesn't talk to customers. That's some BS....you can take my money but you can't call me. His manager spoke over me as i was trying to explain my problem....this is worst customer service possible. Do not do business with them....service is awful. read more

Called the office. Placed on hold for five minutes. When they came back on the line, I started to ask my question and was told they were with a customer, could they call back? Ok. Could have led with that five minutes ago... bad customer service. Called back, left a message with no name. When I returned the call and said that I didn't know the name of who I was speaking to, person on the phone said they couldn't help because there are 5 people in the office. No way to know who it was I spoke to. Five whole people. Come to find out, she knew exactly who I'd spoken to because she referenced his name in the note he had left about calling me back. Bad customer service. Then the person on the line tried to tell me that I wasn't going to be able to backdate the closure of a policy to the sale of a home. Imagine if I was elderly or someone who didn't understand the rules. Not ok. When I corrected her, she told me I was rude. Well, when you try to give someone the run-around, it's not appreciated. So, you might get a response that feels "rude." Unethical business practices. Lack of knowledge about the rules. Escalating the conversation when you get called out for trying to get out of reimbursing a client. I'm sure Art Gonzalez is a nice, smart guy. But his staff stinks. Don't waste your time. You might end up so frustrated that you are rude like me. read more

This company is the worst. I sold my house and tried to cancel the insurance and they said I had to prove the sale with a "bill of sale". There is no such thing and also it is none of their business if I say cancel then it should be a simple process to Cancel. Do not buy insurance here and especially bad service from Veronica Magallanes. I am considering making an official complaint with the state. read more

Great customer service by Jose Martinez. My sister had been looking for a while for a new insurance provider and mr. Martinez was top notch and because of that the family will be switching over to Allstate. Thank you so much read more

Beware of doing business with Allstate Texas Lloyd's insurance represented by Art Gonzalez located on Transmountain Road in El Paso, Texas. In my opinion, they mislead their customers and do not provide good service to them even very longstanding ones. Their office manager Gloria rudely speaks over people while they attempt to explain the issue and she does not seem, in my opinion, to understand how to provide good customer service. I called to help my sister and find out why they would not cancel her insurance upon her request. She had attempted calls twice before and got run around with a requirement to send in more documents. During the course of my call, the office manager let slip that my sister could come in ad sign the cancellation at a local Allstate in Dallas. Several phone calls and much run around when they could have properly advised her from the start. Also, we had called the 800 number and were rerouted to the agency without our knowledge. Without explaining who she was or that she was with the agent's office, Gloria the office manager proceeded to interrupt me while speaking which just escalated the situation. I asked to speak to her supervisor and all she would say was that she was the supervisor. By this time I was completely irate and she mentioned off-handed that she was at the agent's office. So, I asked to speak to Art Gonzalez and she said he would not speak to me. Since when does an agent hide from their customers. By this point I was furious and asked her if he was a coward as he would not speak to me. I asked to leave a message for him to call and she refused and hung up. When I called back, she threatened to record my call and call the police on me. Definitely, not my definition of customer service. The customer is not always right, but the customer is always the customer. Gloria and Art have forgotten this...if they ever understood it. I will never do business with Allstate and encourage you to do the same for your own sake. Please share so nobody else has to experience their particular brand of disservice. read more

I've been with allstate with over 20 years, 20 with Art. I have never had an issue with service, claims, billing, nothing. Always professional, not only the staff but Art as well. Keep in mind, people who complain probably wanted something free or wanted the rules to be bent for them. I will always refer Art to anyone looking. Keep up the great work! read more