I started with a renters policy as we bought our first home, and he handled everything. I didn't even have to call to cancel my old policy! He was more responsive than my realtor during the whole experience. He keeps in touch with updates to our policy. He helps us maintain the sweet spot between coverage and premium, and will recommend adjustments to coverage when necessary. Awesome! We've had a few claims over the years, and this is where the rubber meets the road. (Or not, in my case-they were auto claims) With Allstate, you call their national customer claim service line, which is top notch, but you aren't alone with this agent. He's conferenced with the claims area to ensure our claim is handled well. Follow up with calls and emails to ensure we are happy! Once he'd even called me back while he was out of the country. This is service! My latest experience, and the one that compelled this review is equally stellar. A change to Michigan Law required verification of my health coverage. I called Bruce, he conferenced the customer service rep and stayed on the line while we called my health insurance provider for the verification. The call, with hold time, took 8 minutes, and the rep was surprised to hear Bruce still on the line at the end of the call. (This is how I know that I have a solid agent. This doesn't seem to be the norm.) If you want personal service and a national company with great local support (the local body shop Allstate uses is amazing as well) you can't go wrong with Somerset Agency. In good hands, indeed! read more

Bruce Martin is an outstanding agent. Always finds the best quotes / rates and is always there to help walk you through any questions or problems you may be experiencing. read more

I had been with the same insurance agency for several years. Over time the rates increased and the customer service became non-existent. We decided to take the plunge after Bruce Martin- All State had come highly recommended. First impression was that the transfer was beyond simple. Bruce came directly to our home and had all the paper work ready for us. He was friendly, honest and kind. It is obvious Bruce knows his business. The transition went smooth from the beginning. Since we have gone with All-State Bruce Martin has made our work with him professional honest and easy. We have needed Bruce after a few misfortunate mishaps in life and Bruce has ALWAYS been available at all times of the day and night to help us us, again making what seems like a crisis at the time smooth and easy. I really appreciate that Bruce is a family man who involves his wife and kids in the business. I highly refer anyone to take the leap of faith and go with Bruce Martin All State. read more

I've been an Allstate customer for over 25 years and Bruce Martin has been my agent for the past 5+ years. I have always received the most professional, genuine, and courteous service! Bruce, his staff, and his wife, Amy, treat you like "family". They have all responded promptly to calls for assistance. I feel cared for in ways that make me want to be loyal to Allstate, and especially Bruce Martin's agency. read more